As an interpreter, you will be responsible for providing accurate and professional interpretation services to our clients.

Responsibilities:

• Facilitate effective communication between English and Farsi speakers by interpreting spoken words in real-time.
• Ensure accuracy and completeness of interpretation by using industry-standard techniques and equipment.
• Adhere to confidentiality guidelines and maintain a high level of integrity during interpretation sessions.
• Continuously improve language proficiency and subject matter knowledge to better serve our clients in various fields such as medical, legal, and social services.

Requirements:

• Fluency in both English and Farsi, with excellent oral and written communication skills in both languages.
• Strong understanding of linguistics and cultural differences, allowing for effective interpretation across different cultures.
• Attention to detail and the ability to maintain accuracy even in high-pressure situations.
• Prior experience in medical interpreting is preferred.

Benefits:

• Paid per minute with a fixed rate.

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As a Senior Technical Instructor, Learning and Enablement, you will deliver hands-on, technical training to security and operations teams at Dragos customer organizations. You will travel to customer sites and facilitate virtual sessions, teaching OT/ICS security concepts, platform workflows, and threat analysis skills.

Responsibilities:

• Deliver instructor-led and virtual instructor-led training to security teams, OT engineers, and operations personnel at Dragos customer organizations.
• Facilitate lab-intensive courses covering the Dragos Platform, OT/ICS network visibility, asset identification, threat detection, vulnerability management, and incident response workflows.
• Teach to technically experienced audiences, adapting delivery in real-time based on audience background and prior OT experience.
• Manage hands-on lab environments during training sessions, troubleshoot technical issues, and keep sessions on track.
• Coordinate with Dragos account and customer success teams prior to on-site engagements.
• Partner with Dragos product teams to stay current on platform releases and configuration changes.
• Work with the Dragos threat intelligence team to incorporate current OT/ICS threat activity into technical instruction.
• Identify gaps or inaccuracies in existing course content and work with the Learning and Enablement team to address them.
• Participate in curriculum design, developing new courses and training programs that respond to customer and partner needs.
• Translate feedback from training engagements into actionable content improvements.
• Represent Dragos professionally in customer environments.

Qualifications:

• 5+ years of hands-on experience in OT/ICS security, operational technology engineering, or a related discipline.
• Demonstrated ability to deliver technical training to experienced professional audiences.
• Working knowledge of OT/ICS protocols, network architectures, and security monitoring concepts.
• Comfort with lab-based technical instruction and strong verbal communication skills.
• Experience contributing to curriculum design, course development, or instructional content creation.
• Proven ability to work independently and manage competing priorities.
• Willingness and ability to travel to customer sites (35% travel expected).

Compensation:

• Salary: AED 420,000
• Competitive Equity Package
• Comprehensive Benefits Plan

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As the Customer Success Manager (CSM) for MEA, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. You'll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer's operational and security goals.

Responsibilities:

• Serve as the primary post-sales point of contact for customers in the MEA region.
• Drive successful onboarding, implementation, and adoption of Dragos solutions.
• Partner with customers to define success criteria and help them achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and identify expansion opportunities.
• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.
• Manage renewals and support customer retention efforts.
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
• Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).
• Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.
• Proactively manage and escalate issues as needed, including the development and execution of at-risk account recovery plans.

Qualifications:

• 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
• Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred.
• Proven ability to manage complex customer relationships and influence key stakeholders.
• Experience working with MEA clients and understanding regional business practices and cultures.
• Excellent communication, presentation, and relationship-building skills.
• Comfortable working independently and across time zones in a remote-first environment.
• Multilingual candidates, particularly those speaking Arabic, English and French, are highly preferred.

Compensation:

• OTE: 440,000.00 د.إ
• Competitive Equity Package
• Comprehensive Benefits Plan

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