Responsibilities:

• Welcome guests with warmth and professionalism upon arrival and departure.
• Assist guests with inquiries, directions, hotel information, and local recommendations.
• Anticipate guest needs and provide personalized service.
• Escort VIPs, long-stay guests, and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas.
• Assist guests with transportation arrangements, restaurant reservations, and other requests.
• Support service recovery efforts by addressing guest concerns.
• Promote hotel facilities, services, dining outlets, wellness offerings, and special events.

Qualifications:

• Diploma or degree in hospitality or a related field.
• Minimum 1 year of relevant experience.
• Excellent communication skills in English.
• Strong interpersonal skills.

Additional Information:

• Strong understanding of ultra-luxury wellness concepts and brand alignment.
• Experience in pre-opening operations and project coordination is highly preferred.
• Ability to create innovative and culturally relevant wellness experiences.

Job Data by YubHub.