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It&#39;s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.</p>\n<p>As Customer Success Manager, you&#39;ll manage a portfolio of Bill ReviewIQ clients across Legal-X and/or Legal eXchange, acting as their primary point of contact and building strong, long-term relationships.</p>\n<p>You&#39;ll take ownership of the overall client experience, ensuring consistent service delivery, addressing issues that could impact satisfaction and retention, and helping clients get the most from our bill review solutions.</p>\n<p>Your responsibilities will also include:</p>\n<ul>\n<li>Managing key activities such as contract renewals and pricing, client reporting, and project coordination</li>\n<li>Providing guidance on bill review best practice and programme set-up</li>\n<li>Working closely with the Expert Bill Review team to act as a product expert for your clients</li>\n<li>Identifying opportunities to expand relationships through cross-selling and additional services</li>\n<li>Supporting wider quality initiatives and potentially travelling as required</li>\n</ul>\n<p>To be successful in this role, you&#39;ll need:</p>\n<ul>\n<li>Client management experience – a strong track record of building trusted client relationships and managing expectations effectively</li>\n<li>Legal or claims expertise – at least three years&#39; 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