You’ll start as a player/coach, owning a small portfolio of strategic enterprise Source accounts, including renewals and growth. As Source adoption grows, you’ll build and scale the team. Your job is to help customers get agents into production, prove the business value, and turn that into retention and expansion.

Responsibilities

• Lead and grow the Source CS team: hire and coach as adoption grows, and build a culture of experimentation and shared learning.
• Manage strategic Source accounts: serve as an executive sponsor and build relationships with senior marketing, web and engineering leaders.
• Drive retention and expansion: own renewals, forecasting and account health; partner with Sales on expansion and negotiations; and guide account plans that grow use cases and adoption.
• Turn Source use cases into results: lead discovery workshops, pilots and agent building, helping customers navigate rollout, adoption and change management.
• Own customer outcomes: partner with Forward Deployed Engineers and Solution Architects to move from pilot to production, define success and ROI, and use performance data to drive improvements.
• Enable customers to scale: establish agent permissions, autonomy and review practices, and develop customer champions and enablement.
• Build the Source CS operating model: create playbooks, health metrics and AI-powered workflows; partner across teams to shape the roadmap and develop customer references and case studies.

Requirements

• 8+ years in customer success, account management or consulting at a B2B software company, including enterprise accounts and executive relationships.
• 2+ years managing a customer success, account management or customer growth team.
• Proven success driving retention, expansion and revenue growth against commercial targets such as net revenue retention.
• Ability to influence executives, both with customers and internally.
• Technical aptitude across codebases, deployment pipelines, integrations, permissions and security, with the ability to partner credibly with developers. Production coding is not required.
• Experience in at least one of the following:
• Applied AI: building real AI workflows or agents, evaluating their output and setting realistic expectations.
• Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends that flex with your life. Localized support for work and wellness expenses , from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Job Data by YubHub.

About the Role: As a Senior Staff Software Engineer, you will set the long-term technical vision and architecture for backend systems powering experimentation, personalisation, analytics, and conversion optimisation across Webflow.

Responsibilities:

• Set the long-term technical vision and architecture for backend systems powering experimentation, personalisation, analytics, and conversion optimisation across Webflow.
• Architect and evolve high-throughput distributed systems and APIs that ingest, process, and serve large volumes of visitor and event data with low latency, high availability, and strong consistency guarantees where it matters.
• Lead foundational platform investments and the data infrastructure that supports them, that unlock new product capabilities for years to come.
• Partner closely with data scientists, ML engineers, and product engineers to productionise statistical and AI/ML capabilities into reliable, real-time backend infrastructure.
• Lead complex, multi-team, multi-quarter technical initiatives end-to-end: from problem framing and technical strategy through implementation, launch, and long-term operational ownership.
• Influence the engineering roadmap and technical strategy across the Convert pillar and partner pillars, identifying the highest-leverage investments and aligning teams behind them.
• Raise the engineering bar across the org through architecture review, technical standards, observability and operational excellence practices, and the systems and tooling that support long-term quality.
• Mentor and grow staff and senior engineers, multiplying your impact through the people you develop and the technical culture you help shape.
• Stay current with industry trends in distributed systems, experimentation platforms, real-time data, and AI/ML infrastructure, and proactively identify opportunities to advance Webflow's backend platform and engineering practices.
• Translate product vision into concrete technical problems and execution plans.

Requirements:

• BS / BA college degree or relevant experience
• 12+ years of software engineering experience, including extensive expertise architecting and operating backend systems and distributed systems at significant scale.
• Strong technical foundation across multiple programming languages such as Python, Java, or Go, with deep fluency in modern frameworks, distributed systems patterns, and large-scale system design.
• Designed, built, and operated high-throughput, data-intensive distributed systems in production , with deep understanding of scalability, fault tolerance, consistency tradeoffs, observability, and performance optimisation.
• Demonstrated technical leadership across ambiguous, cross-pillar initiatives, influencing architecture, execution, and engineering strategy well beyond your immediate team.
• Partner effectively with product, design, data science, and ML stakeholders to translate evolving business needs and customer outcomes into scalable technical solutions.
• Bring strong judgment, communicate clearly with both technical and executive audiences, and make pragmatic tradeoffs in fast-moving environments.
• Demonstrate a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.

Benefits:

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends that flex with your life. Localized support for work and wellness expenses , from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Remote, together

Job Data by YubHub.

We're looking for a Senior Staff Machine Learning Scientist to help us solve challenging problems to address emerging customer needs and behaviors. The ideal candidate can move fast but with high quality, and views the early stages of product development as a creative canvas and opportunity for high impact.

Responsibilities

• Lead and drive ambitious research initiatives that advance the state of the art in computer vision, multimodal understanding, and visual generation.
• Develop novel models, algorithms, and training methodologies for challenging vision problems such as image understanding, video understanding, visual search, scene representation, segmentation, detection, generation, and multimodal reasoning.
• Translate cutting-edge research into practical model improvements that can shape product direction and unlock new user experiences.
• Design, implement, train, and optimize large-scale vision and multimodal foundation models across diverse datasets and tasks.
• Partner closely with applied scientists, ML engineers, and product teams to move research from exploration to production-ready systems.
• Set technical direction for high-impact research areas, identifying promising bets and influencing longer-term strategy for vision and multimodal AI.
• Mentor other scientists and engineers, raise the quality bar for research, and help build a strong scientific culture across the team.
• Stay at the forefront of research in computer vision, multimodal learning, generative modeling, and foundation models, and apply emerging techniques to real-world problems.

Requirements

• BA/BS degree or equivalent experience
• Deep theoretical and practical expertise in computer vision, with strong foundations in areas such as representation learning, visual recognition, image or video generation, multimodal learning, and large-scale model training.
• Advanced degree in Computer Science, Electrical Engineering, Statistics, Applied Mathematics, or a related field; PhD strongly preferred.
• 8+ years of relevant industry and/or research experience, or equivalent impact, including a track record of driving major research initiatives in computer vision or multimodal machine learning.
• Strong experience with state-of-the-art vision and multimodal model architectures, including transformers, diffusion models, contrastive learning approaches, and foundation models.
• Proven ability to formulate research problems clearly, design rigorous experiments, and translate findings into meaningful model or product advances.
• Strong coding and prototyping skills in Python, with the ability to write clean, scalable, and well-documented research code.
• Proficiency in modern deep learning frameworks such as PyTorch and TensorFlow.
• Demonstrated technical leadership, including mentoring scientists or engineers and influencing research direction across a team or organization.
• Strong communication skills, with the ability to present complex research clearly to both technical and cross-functional audiences.
• Stay curious and open to growth , demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.

Our Core Behaviors

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
• Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends that flex with your life. Localized support for work and wellness expenses , from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Remote, together

Job Data by YubHub.