{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/tunis/"},"x-facet":{"type":"city","slug":"tunis","display":"Tunis","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4830a8b6-ca7"},"title":"(English C1) Technical Support Consultant (4-Month Cooperation, fully remote)","description":"<p>We are seeking a Technical Support Consultant to join our team on a short-term basis. As a Technical Support Consultant, you will provide technical support via email and chat, troubleshoot product issues, and guide customers through solutions.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Provide technical support via email and chat in a professional and efficient manner</li>\n<li>Troubleshoot product issues and guide customers through solutions step-by-step</li>\n<li>Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration</li>\n<li>Ask the right questions to understand and diagnose the problem</li>\n<li>Follow troubleshooting procedures while also using good judgment when the situation isn&#39;t covered by a standard process</li>\n<li>Document customer interactions and troubleshooting steps clearly</li>\n<li>Escalate complex or unresolved technical issues when necessary</li>\n<li>Provide a positive, patient, and professional customer experience</li>\n<li>Manage multiple conversations efficiently while maintaining accuracy and quality</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Excellent English communication skills (at least C1 for both spoken and written)</li>\n<li>At least 1 year of experience in technical customer support role</li>\n<li>Previous video support experience would be a plus</li>\n<li>Tech-savvy mindset</li>\n<li>Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions</li>\n<li>Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues</li>\n<li>Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Flexible schedule</li>\n<li>Opportunity to cooperate fully remotely</li>\n<li>Inclusive international environment</li>\n<li>Compensation in USD</li>\n<li>Balance between project workload and personal time</li>\n<li>Responsive leadership interested in your development</li>\n<li>Greenhouse conditions for self-development</li>\n<li>A culture built on trust, with no time-tracking requirements</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_4830a8b6-ca7/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"SupportYourApp","sameAs":"https://www.supportyourapp.com/","logo":"https://logos.yubhub.co/supportyourapp.com.png"},"x-apply-url":"https://apply.workable.com/j/E22CDEF7E6?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"Contract","x-salary-range":null,"x-skills-required":["Technical Support","Troubleshooting","Problem-Solving","Communication","Analytical Thinking"],"x-skills-preferred":["Video Support"],"datePosted":"2026-10-25T22:02:20.475Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tunis"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"Customer Service","industry":"Technology","skills":"Technical Support, Troubleshooting, Problem-Solving, Communication, Analytical Thinking, Video Support"}]}