As a VP, Customer Onboarding & Specialist, BBD, you will manage end-to-end onboarding for commercial customers, ensuring complete and accurate documentation, timely processing, and full compliance with the Bank's AML/KYC standards and applicable regulatory requirements.

Principal responsibilities:

• Manage end-to-end onboarding for commercial customers
• Perform detailed quality reviews of onboarding submissions
• Act as the dedicated, customer-facing point of contact throughout the account-opening journey
• Identify opportunities to support customers' broader banking needs during onboarding
• Track case progress against agreed service benchmarks
• Collaborate with internal stakeholders and cross-functional teams
• Contribute to a positive onboarding experience
• Maintain accurate, timely system updates and comprehensive case records
• Lead case governance and manage escalations
• Coach and support team members

Requirements:

• University degree in Business Administration or related disciplines
• Proven years of work experience in providing high standard of customer service preferred
• Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers
• Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8
• Experience in handling CDD review for corporate customers preferred
• Good communication and interpersonal skills
• Proficiency in both spoken and written English and Chinese
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

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