{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/tsim-sha-tsui/"},"x-facet":{"type":"city","slug":"tsim-sha-tsui","display":"Tsim Sha Tsui","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_665c8562-737"},"title":"VP, Customer Onboarding & Specialist, Business Banking - Hang Seng bank (HK)","description":"<p>Some careers have more impact than others. If you&#39;re looking for a career where you can make a real impression, join Hang Seng and discover how valued you&#39;ll be.</p>\n<p>As a VP, Customer Onboarding &amp; Specialist, BBD, you will manage end-to-end onboarding for commercial customers, ensuring complete and accurate documentation, timely processing, and full compliance with the Bank&#39;s AML/KYC standards and applicable regulatory requirements.</p>\n<p>Principal responsibilities:</p>\n<ul>\n<li>Manage end-to-end onboarding for commercial customers</li>\n<li>Perform detailed quality reviews of onboarding submissions</li>\n<li>Act as the dedicated, customer-facing point of contact throughout the account-opening journey</li>\n<li>Identify opportunities to support customers&#39; broader banking needs during onboarding</li>\n<li>Track case progress against agreed service benchmarks</li>\n<li>Collaborate with internal stakeholders and cross-functional teams</li>\n<li>Contribute to a positive onboarding experience</li>\n<li>Maintain accurate, timely system updates and comprehensive case records</li>\n<li>Lead case governance and manage escalations</li>\n<li>Coach and support team members</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>University degree in Business Administration or related disciplines</li>\n<li>Proven years of work experience in providing high standard of customer service preferred</li>\n<li>Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers</li>\n<li>Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8</li>\n<li>Experience in handling CDD review for corporate customers preferred</li>\n<li>Good communication and interpersonal skills</li>\n<li>Proficiency in both spoken and written English and Chinese</li>\n<li>High level of customer centricity mindset with dedication to deliver exceptional quality services for customers</li>\n<li>Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://portal.careers.hsbc.com/careers/job/563774612034926","directApply":true,"hiringOrganization":{"@type":"Organization","name":"HK Business","sameAs":"https://www.hangseng.com/careers","logo":"https://logos.yubhub.co/hangseng.com.png"},"x-apply-url":"https://portal.careers.hsbc.com/careers/job/563774612034926","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Business Administration","commercial banking","Know Your Customer (KYC)","Hong Kong Securities and Investment (HKSI)","CDD review","English","Chinese"],"x-skills-preferred":["Enhanced Competency Framework (ECF)","Certified Banker (CB)"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-11-03T16:54:28.454Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tsim Sha Tsui, Kowloon"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Finance","skills":"Business Administration, commercial banking, Know Your Customer (KYC), Hong Kong Securities and Investment (HKSI), CDD review, English, Chinese, Enhanced Competency Framework (ECF), Certified Banker (CB)"}]}