As a Support Team Lead at Wolt, you will guide and inspire your team to deliver world-class support and create experiences that leave a smile on every user’s face.

Responsibilities:

• Lead by example and champion a strong customer-obsessed mindset
• Inspire, coach, and develop a high-performing support team
• Hire, onboard, and mentor new team members
• Monitor team performance and ensure SLAs and CSAT targets are met
• Analyze data and performance trends to identify improvement opportunities
• Turn insights into clear, actionable plans
• Collaborate closely with cross-functional teams and local stakeholders
• Support operational improvements and process optimization
• Leverage AI tools and automation opportunities to improve efficiency
• Foster a positive, motivated, and accountable team culture

Requirements:

• Proven leadership experience in Customer Support or Customer Experience
• Strong analytical skills with the ability to translate data into action
• Fluent in Romanian and English (C1 level)
• Excellent communication and coaching skills
• A people-first mindset with the ability to motivate and empower others
• Tech-savvy and comfortable learning new tools and systems
• Comfortable making decisions and managing performance
• Thrives in a fast-paced, ever-changing environment
• Proactive, solution-oriented, and hands-on

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Responsibilities:

• Develop and execute Field Sales Business plans for the assigned territory
• Manage Field Sales Team's KPIs and Field Sales Agency's KPIs (if relevant)
• Ensure achievement of defined KPI targets: store coverage, distribution, additional store placements, cashier coolers, Perfect Store, etc.
• Promotional execution – ensure desired promotions are in place and running from the first day
• Define the relevant universe that should be covered by the Field Sales Team
• Enable the team to develop the store universe through active selling, implementation of the Perfect Store Concept, and rotating coverage model
• Ensure that the Field Team has all relevant information to perform their function
• Ensure correct input of audit data by the team and use audit reports to help develop the Field Team where necessary
• Train and develop the team so that each team member's contribution and potential is maximised through the global Field Sales Training Curriculum
• Regularly coach the team in the field with joint store visits
• Establish and maintain a dynamic and inclusive team environment that encourages positive attitude, team interaction, and creativity
• Interface with other departments within the company, acting as the communication point for the Field Sales Team within the defined territory

Requirements:

• >5 years' experience in FMCG sector, including leadership of people
• Valid driving license
• Leadership, motivation, and team skills
• Clear understanding of the market's sales & distribution, competitor activity, and consumer behavior in FMCG context
• Commitment to people management and development with a proven ability to build and develop talent
• Strong analytical ability and commercial acumen to understand financial statements and market trends
• Excellent Microsoft Office skills and experience with Field Sales tools
• Very high negotiation and interpersonal skills
• Management reporting and budget control
• Strong presentation skills

Travel: 70-80%

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What you'll do

Work in an international project with colleagues from all over the world. Make an impact with your talent and contribute to different areas of system development at Porsche.

• You will analyze and assist in resolving customer issues related to vehicle systems (chassis, powertrain, drivetrain, powertrain, power electronics, etc.)
• You will learn to use diagnostic tools, vehicle data, and technical documentation to identify root causes

What you need

• You have successfully completed a Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Aerospace Engineering, or an equivalent education
• Ideally, you have some experience or internships in automotive development, focusing on cross-sectional functions

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