Key Responsibilities:

• Serve as a point of contact for patients, caregivers, and HCP office staff, providing approved information and education on oncology-specific care
• Conduct welcome calls and ongoing journey touchpoints to discuss patient experiences and program specifics
• Provide program-specific treatment education using approved call guides and offer ISI and PI when delivering product education
• Educate patients on coverage outcomes, cost-sharing, and financial assistance options
• Facilitate transfers to Specialty Pharmacy, Medical Information, and other relevant teams when necessary
• Maintain accurate documentation of activities and interactions within GSK's internal system
• Capture and report adverse events and product quality complaints within required timeframes
• Adhere to company policies, procedures, and compliance guidance

Access & Reimbursement:

• Educate provider offices on payer coverage, coding, and payment policies for GSK Oncology products
• Support access case resolution at the office level, explaining benefit investigation outcomes and prior authorization requirements
• Identify access and reimbursement barriers and escalate complex issues to specialists and leadership
• Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams

Operational & Compliance:

• Document interactions and manage cases in Salesforce Health Cloud / CRM
• Follow standard operating procedures (SOPs) and business rules consistently
• Maintain strict separation between patient-facing and account-facing activities
• Operate within approved materials and compliance guardrails

Basic Qualifications:

• Bachelor's degree
• 3+ years of experience in field reimbursement, hub case management, patient experience programs, or related areas
• Ability to travel up to 20%, including overnights
• Valid driver's license

Preferred Qualifications:

• Extensive experience in oncology patient navigation, access and reimbursement, or hub case management
• Advanced degree (MBA, MPH, PharmD, etc.)
• Active RN license and Bachelor of Science in Nursing (BSN)
• Experience using CRM and case-management platforms (Salesforce Health Cloud)
• Excellent verbal, written, and presentation communication skills

Job Data by YubHub.