Key Responsibilities:

• Verify benefits and manage enrollments using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Update Primary Care Managers (PCMs) according to Military Treatment Facility (MTF) guidelines.
• Educate beneficiaries about TRICARE resources, benefits, and claims processes.
• Provide claims assistance and status updates.
• Conduct informational briefings for various events.
• Manage data and records, including daily activities and Other Health Insurance (OHI) information.
• Assess and escalate issues requiring higher-level assistance.
• Maintain compliance with HIPAA regulations and confidentiality standards.
• Collaborate with team members and support remote work.

Requirements:

• High school diploma or GED.
• U.S. citizenship.
• SOFA/Command-sponsored status as a dependent of an active-duty service member, DoD employee, or U.S. contractor.
• Eligible for ADP IT III clearance.
• 3+ years of customer service experience.

Essential Skills:

• Fluent English with strong communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Effective presentation skills.
• Ability to work independently and with minimal supervision.
• Strong organizational and time management skills.
• High attention to detail.

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Experience in U.S. military healthcare delivery, civilian managed care, medical environments, or MHS Genesis.

Salary: $32,000 annually, plus a $3,500 annual foreign service premium.

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