The successful candidate will be responsible for overseeing day-to-day operations, managing the reception team, supporting the Practice Manager, and deputising for them when required.

This role is based at the surgery in Teddington. The role is part-time (25 hours per week), but you should be flexible and be available throughout the practice opening hours (8am to 6.30pm) Monday to Friday, as required and agreed.

Main duties of the job

• Lead the reception team - including performance management and rota planning
• Oversee daily non-clinical operations - including patient registration, document management, responding to emails, insurance reports and medical reports requests and referrals
• Oversee online triage request process ensuring that reception deal with as many as possible, within agreed protocols
• Provide operational support to the Practice Manager and deputise in their absence
• Use the Surgery telephony system to audit call data, identify peak times, and inform staff planning and service improvements
• Maintain compliance with CQC, GDPR, NHS England, and local ICB requirements
• Manage facilities, stock, suppliers, and IT systems / equipment
• Handle patient complaints, within agreed protocol, and implement service improvements based on feedback
• Support financial and performance processes including claims for QOF, LCS, DES, and other commissioned services
• Coordinate reception meetings and represent the practice with external stakeholders as required
• Be responsible for medical records management including Subject access and online records requests
• Coordinate processes and strategies around patient recalls

About us

We are a well-established training GP Practice with a patient list size of approximately 12,600. We are proud to have received a Good rating from the CQC and are actively involved in our local Primary Care Network (PCN). The practice also benefits from the support of Additional Roles Reimbursement Scheme (ARRS) staff employed through the PCN, including clinical pharmacists, social prescribers, and a Mental Health Care Worker. These team members play an integral role in enhancing the quality and breadth of services we offer to our patients.

The practice team are guided by values that prioritise patient care, staff well-being, and continuous improvement. Our key values include respect, dignity, compassion, and a commitment to quality of care.

We foster a collaborative and supportive environment, where everyone feels valued and empowered. Open communication, shared learning, and accountability are central to how we work together to deliver the best possible care to our community.

You will be joining a friendly, experienced team in a well-organised practice environment. We feel that this role would be a good development opportunity, for someone looking to work in practice management.

Benefits

• Competitive salary depending on experience
• Part-time role (25 hours per week)
• Flexible working hours
• Opportunity to work in a supportive and high-performing team
• Professional development and growth opportunities

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The role involves providing specialist psychological assessments, formulating and implementing plans for formal psychological treatment and management of clients' mental health problems, and evaluating treatment options.

Key responsibilities include:

• Providing specialist psychological assessments of clients
• Formulating and implementing plans for formal psychological treatment and management
• Evaluating treatment options and making decisions about care plans
• Providing specialist psychological advice, guidance, and consultation to other professionals
• Undertaking risk assessment and risk management for individual clients

The post requires doctoral level training in clinical or counselling psychology, registration with the Health & Care Professions Council, and significant experience in specialist psychological assessment and treatment.

We offer flexible working arrangements, career development opportunities, and a range of benefits to support our team members.

Salary: £63,665 to £70,887 per annum, inclusive of Outer London HCAS.

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The successful candidate will report directly to the team manager and deputise for the team manager when they are on leave. The successful applicant will also work as a care-coordinator/key worker and carry a reduced caseload.

The team provides care for working age adults who live in Richmond and experience severe or enduring mental illness., with care provided according to GP/PCN alignment. The team works closely with the Richmond Integrated Recovery Hub.

The post sits within a well-established MDT that works alongside a separate single point of access team, early intervention service, primary care liaison and personality disorder services.

Main duties of the job

• Supporting the team manager with day-to-day problem solving and navigation, both within the service and at the interface with other services and external organisations.
• Supervising staff, supporting with quality improvement and service development.
• Demonstrating excellent interpersonal skills, an aptitude for managing multiple demands and effective time management techniques whilst remaining calm under pressure.
• Motivating others and having a positive outlook.

Benefits

• Flexible working
• Career development
• Variety of benefits to enable a positive, welcoming environment

Job responsibilities

• Working autonomously within the parameters of the role leading and supporting junior staff and wider care team to implement the delivery of quality nursing care.
• Contributing to the physical, psychological, social, recreational and spiritual care in a recovery-focused way through therapeutic engagement and activities.
• Taking steps to address any issues that arise.
• Leading on and undertaking activities to ensure that the fundamentals of care are met - nutrition, hydration, hygiene, comfort, emotional and social support.
• Co-ordinating and evaluating collaborative patient centred care.
• Providing accurate information about care in an accessible format to patients and their relatives / carers.
• Liaising and working positively with members of the multi-disciplinary team and partner organisations.
• Administering, and monitoring the side-effects of, medication.

Person Specification

• Experience of research based/reflective practice.
• Significant relevant clinical experience.
• Evidence of continuing professional development.
• Experience as a preceptor / mentor.
• Registered mental health/learning disability nurse (current NMC registration) or equivalent professional qualification.
• Mentorship qualification.

Skills and Abilities

• Able to provide quality care that is responsive to service user's needs, without close supervision.
• Skills in clinical assessment/baseline mental health assessment.
• Skills in risk assessment and risk management and crisis management.
• Resilient: able to cope with difficult interpersonal situations.

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You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Key responsibilities include:

• Providing five-star service at pace
• Confidently recommending and selling M&S Food products
• Utilising digital tools to enhance the customer experience
• Contributing to a positive, high-energy environment
• Adapting to changing demands of the retail environment
• Working across various areas of the store

The schedule for this role is:

• Tuesday: 14:00 - 18:00
• Wednesday: 14:00 - 18:00
• Thursday: 14:00 - 18:00
• Friday: 14:00 - 18:00
• Saturday: 14:00 - 18:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

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The Richmond-upon-Thames Local Area SEND inspection report (October 2023) praised our team's work, highlighting our timely assessments and innovative approaches to support children and young people with SEND.

As a Band 6 Speech and Language Therapist, you will work with children and young people with a wide range of speech, language, and communication needs in early years, mainstream schools, and special schools. You will also have opportunities to develop your skills by taking on responsibilities outside of direct caseload work, such as training, resource development, service design, audit, and outreach.

Our team is supportive and well-established, offering regular individual and peer group supervision, access to specialist outreach, and internal and external training. We welcome applications for full and part-time work and offer plenty of opportunities to develop your clinical interests.

The salary for this post is £45,953 to £54,254 per annum, pro-rata.

Job Responsibilities:

• Experience of carrying out a range of specialist assessments and intervention
• Experience of working in a multi-disciplinary team
• Experience of working with other professionals and an understanding of their roles
• Experience of working in a range of paediatric settings
• Experience with high and/or low-tech AAC

Benefits:

• On-site staff nursery at Kingston Hospital
• Wellbeing practitioners
• Regular wellbeing classes
• Dedicated staff physiotherapist
• Comprehensive occupational health services
• 24/7 employee assistance programme

Requirements:

• Degree or equivalent recognised professional qualification in Speech and Language Therapy
• HCPC Registered
• Member of RCSLT

Desirable:

• Member of Clinical Excellence Network
• British Sign Language or Makaton qualification

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