As a Receptionist, you will ensure a smooth and pleasant experience for guests, providing excellent customer service and ensuring that all guest needs are met.

Responsibilities:

• Check-in and check-out guests, manage payments and billing
• Respond efficiently to guest needs, questions, and requests during their stay
• Coordinate with other departments (Housekeeping, Restaurant, Guest Relations, etc.) to provide a seamless service
• Provide useful information about the hotel, its services, and local attractions
• Maintain the reception area, ensuring cleanliness, organisation, and availability of materials
• Identify and report guest feedback to contribute to continuous service improvement
• Promote the brand's loyalty program and track its progress
• Apply and respect internal procedures, quality standards, and safety guidelines

Qualifications:

• Excellent presentation and natural sense of welcome
• Good communication and interpersonal skills, with a positive attitude
• Organised, meticulous, and able to multitask
• Computer literacy; knowledge of Opera is an asset
• Team spirit, autonomy, and a strong focus on customer service
• Experience in a similar role in the hospitality industry is desirable

Job Data by YubHub.

The successful candidate will be responsible for managing and monitoring group bookings, from proposal to reservation, confirmation, and contract dispatch.

Key responsibilities include:

• Promoting, selling, negotiating, and converting group requests to maximise hotel occupancy and revenue
• Developing client portfolios across all segments, with a focus on Corporate, Government, and MICE
• Ensuring sales targets are met and providing regular updates to the Commercial Director and Marketing team
• Managing and monitoring the sales team, administrative tasks, and technical aspects of the commercial department
• Analysing market trends and competitor activity to inform sales strategies
• Building and maintaining strong relationships with clients, colleagues, and stakeholders
• Identifying new business opportunities and driving revenue growth
• Collaborating with other departments to ensure seamless delivery of services
• Managing budgets, forecasts, and financial performance

Requirements:

• Minimum 4 years of experience in a similar role within the tourism or hospitality industry
• Master's degree or equivalent in Commerce or International Commerce
• Excellent communication, presentation, and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and meet deadlines
• Proficiency in Opera system

We offer a competitive salary and benefits package.

Job Data by YubHub.