Key Responsibilities:

• Manage daily customer service operations, handling initial inquiries from customers, dealers, and the public regarding order placement, complaints, and technical support.
• Provide primary technical advice to customers, identifying and interpreting their requirements, and communicating these to customers.
• Collaborate with Sales Account Managers, Production Managers, and Senior Scientists to improve customer satisfaction.
• Maintain professional and technical knowledge through educational workshops, professional publications, and personal networks.
• Attend trade/technical shows and give technical presentations to customers.

Qualifications:

• Minimum Master's degree in relevant life science fields, such as cell biology, immunology, and molecular biology.
• 1-2 years of commercial experience is an advantage.
• Fluency in both English and Chinese, verbally and in writing.
• Good presentation skills with technical content.
• Customer-focused, proactive, and action-oriented.
• Previous industry experience in a similar commercial role is advantageous but not essential.
• Highly motivated individual with excellent communication, organization, and time management skills.

Benefits:

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid parental leave after three months of employment.
• Paid time off policy, including vacation time, personal time, sick time, and company holidays.
• Flexible spending and health savings accounts.
• Life and AD&D insurance, short- and long-term disability coverage, and legal assistance.

XML job scraping automation by YubHub

Stripe is a technology company focused on improving the conditions for economic growth and prosperity.

We build programmable financial infrastructure, rethinking from first principles how financial services should work, to make it easier and cheaper for any business to start and scale.

You will be part of a team that is large enough to deploy individual products and projects to a meaningful fraction of the world's businesses, but small enough that individual agency still has outsized impact.

Responsibilities

As a Software Engineer, New Grad at Stripe, you will:

• Be an ambitious builder, energized by building solutions without clear precedent and solving problems with far-reaching consequences.
• Be a rigorous thinker, appreciating that things worth doing are rarely simple, and enjoying working on problems that have never been tackled before.
• Be an adaptable problem solver, adapting quickly and treating obstacles as opportunities.

Requirements

• A Bachelor's or Master's degree in computer science or a directly related field, obtained by summer 2027, or equivalent work experience.
• Experience and familiarity with programming, either through side projects or classwork.
• Experience from either previous internships or working collaboratively on multi-person coding projects.
• Ability to learn unfamiliar systems and form an understanding of those systems.
• Clear written communication skills.
• Ability to leverage AI tools to accelerate development.

Preferred Qualifications

• One or more areas of specialized knowledge (frontend, backend, infrastructure or other technologies).
• Experience in code review practices.
• Familiarity with navigating and managing work in large code bases.
• Experience leading small projects independently.
• Ability to operate with high agency in navigating complex technical obstacles independently.

XML job scraping automation by YubHub

In this role, you will:

• Support Product Quality activities covering Validation (HW testing, SW/FW testing, consumer Trial), Lessons Learnt, and Quality KPIs
• Assist in maintaining feedback loops and Health Metrics before and after product launch
• Help track and manage worldwide product test validation activities
• Coordinate communication between project managers, functional managers, and the validation team
• Support communication with internal and external partners
• Leverage AI-powered tools to enhance data analysis, defect pattern recognition, and predictive quality insights
• Support the Design Quality Assurance function throughout product development and sustaining engineering activities
• Own Early Warning process while driving root cause analysis with stakeholders including ME, EE, FW, and CMF teams
• Support design control activities including design inputs, design reviews, and design verification/validation documentation
• Contribute to risk management activities, including risk assessments and FMEAs, with guidance from senior team members
• Assist in selecting statistical analyses and sample sizes for design verification, validation, and qualification testing
• Help organize and coordinate quality-related functional activities, reporting progress to leadership
• Act as a liaison between Suppliers, Engineering, and other teams to help resolve quality issues and prepare reports/updates
• Contribute to continuous improvement initiatives in quality systems and processes
• Utilize AI/ML tools and automation to streamline test data analysis, anomaly detection, and quality reporting workflows
• Collaborate with PQA, Engineering, and other teams to support documentation of policies and procedures

Key Qualifications:

• 5–7 years of design quality/validation experience developing and launching Consumer Electronics products
• Comfortable leveraging AI tools (e.g., ChatGPT, Copilot, Claude or similar) to improve efficiency in documentation, data analysis, and reporting
• Motivated, detail-oriented professional with growing leadership and mentoring capabilities
• Team player with strong collaboration skills across cross-functional teams
• Fluency in English is mandatory (spoken and written); Mandarin Chinese proficiency is a plus given the Taiwan location
• Effective communicator, experienced in building working relationships with cross-functional Engineering teams
• Bachelor degree in Engineering, Quality, Design, or a related field (Master degree is a plus but not required)

XML job scraping automation by YubHub

Our team is developing state-of-the-art AI-powered capabilities that equip contact center agents with knowledge-grounded, context-aware assistance and intelligent task automation before, during, and after customer interactions.

Responsibilities:

• Design, build, and maintain scalable backend services, APIs, and distributed systems that power our AI-driven products.
• Partner closely with frontend engineers, machine learning engineers, data scientists, product managers, and designers to deliver end-to-end customer experiences.
• Own the reliability, performance, and scalability of production systems, proactively identifying and resolving issues before they impact customers.
• Write clean, maintainable, and well-tested code, following engineering best practices and contributing to a high-quality codebase.
• Participate in architecture discussions, code reviews, testing, and continuous integration efforts to ensure engineering excellence.
• Design and implement secure, resilient, and highly available services that meet the demands of enterprise customers.
• Analyze and evolve system architecture to improve performance, scalability, reliability, and operational efficiency.
• Drive technical decisions and contribute to the team's engineering culture through mentorship, knowledge sharing, and continuous improvement.

Qualifications We Value:

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
• 5+ years of experience building and operating backend systems, distributed systems, or cloud-native infrastructure in production environments.
• Strong proficiency in backend programming languages such as Go and Python.
• Experience designing, building, and maintaining RESTful APIs and service-oriented architectures.
• Hands-on experience with Elasticsearch or similar search and indexing technologies for large-scale datasets.
• Solid understanding of distributed systems, microservices architectures, and cloud platforms.
• Experience troubleshooting and optimizing system performance, reliability, and scalability.
• Strong analytical and problem-solving skills, with a focus on delivering pragmatic solutions.
• Excellent communication and collaboration skills, with the ability to work effectively across engineering and cross-functional teams.

Perks & Benefits:

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Paid parental leave to support you and your family.
• Monthly Health & Wellness allowance.
• Work from home office stipend to help you succeed in a remote environment.

XML job scraping automation by YubHub