As a Customer Service Supervisor, you will oversee service delivery across customer inquiries, order support, delivery coordination, follow-ups, service performance, and issue resolution.

Key responsibilities:

• Provide leadership and influence work groups to enhance operational effectiveness
• Supervise the development and implementation of process improvements
• Manage a Customer Service team, assign tasks, and ensure accountability for team activities and results
• Lead projects aligned with business strategies and ensure objectives and deadlines are met
• Participate in corporate programs and uphold 3M's values and ethical standards

Requirements:

• Minimum 5 years of experience in similar roles and 3 years in leadership positions
• Skilled in engaging, influencing, coaching, and leading cross-functional teams
• Excellent at multi-tasking, communication, and presentations under time constraints
• Results-driven with a customer-first mindset and strong process and execution abilities
• Fluency in English (C1 or above)

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Responsibilities:

• Perform billing functions, manage day-to-day accounting activities, record and reconcile accounts, and assist with credit and collections.
• Prepare financial reports, support internal and external audits, and contribute to financial planning and revenue forecasting.
• Identify and implement process improvements to enhance operational efficiency and financial accuracy.

Qualifications:

• Accountancy graduate, preferably a CPA.
• Minimum of 3 years of experience in accounting work.
• Excellent ability to manage multiple assignments in a fast-paced and high-pressure environment.
• Exceptional ability to set priorities to achieve immediate and long-term goals and meet operational deadlines.
• Proficient in Google applications (Google Sheets and Presentation).
• Knowledgeable in NetSuite, Workday, and any accounting system.
• Keen on details and flexible.

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You will be among the first we reach out to when the right opportunity arises. We're looking for Operations Managers with experience in Restocking or Distribution services, particularly in the Retail or B2B space.

Your responsibilities will include:

• Managing processes and optimizing workflows
• Driving operational efficiency

We offer a chance to shape the future of how we support our partners.

To apply, simply submit your resume and our recruiter will be in touch for a chat.

Note that we may use AI tools to support parts of the hiring process.

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The successful candidate will drive client retention, account growth, and revenue, while building strong relationships with key client stakeholders and decision-makers.

Key responsibilities include:

• Managing and growing relationships with key corporate clients
• Driving client retention, account growth, and revenue
• Identifying and developing upselling and cross-selling opportunities
• Building strong relationships with key client stakeholders and decision-makers
• Leading client meetings, business reviews, and account discussions
• Working with internal teams to resolve client concerns, service issues, and escalations
• Monitoring account performance, service levels, claims, and billing
• Coordinating with Sales and Operations teams on client onboarding and business opportunities
• Providing account updates, performance reports, and recommendations to management
• Coaching and supporting Relationship Executives in managing client accounts

The ideal candidate will have:

• A Bachelor's degree in Business, Marketing, Sales, or a related field
• 7–10 years of experience in Account Management, Relationship Management, Sales, or Business Development
• Proven experience managing major or enterprise corporate accounts
• Strong experience in client retention, upselling, cross-selling, and account growth
• Experience working with senior-level clients and cross-functional teams
• A background in logistics, supply chain, e-commerce, retail, or related industries is preferred
• Strong communication, negotiation, and relationship-building skills
• Strong analytical and problem-solving skills
• Experience coaching or mentoring team members is a plus
• Ability to work in a fast-paced and highly collaborative environment

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You'll work on building strong client relationships and closing deals in the Retail or B2B space, particularly in Restocking or Distribution services.

By joining our talent pool, you'll be among the first we reach out to when the right opportunity arises.

We'd love to connect with team players who are excited to help shape the future of how we support our partners.

Just submit your resume, and our recruiter will be in touch with you shortly for a chat.

Whether you're actively looking or just curious, we'd be happy to hear from you.

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Responsibilities:

• Perform POD validation and related tasks
• Assist in maintaining trackers
• Process order validation requests from customer support team or other departments
• Gather data for escalation review
• Conduct basic investigation through internal systems to assist in resolving customer issues
• Escalate complex, urgent, critical issues that require other department's help to relevant teams
• Reach out to customers to provide updates regarding complaints, follow-ups, and validation
• Follow communication procedures, guidelines, and policies
• Provide accurate, valid, and complete information by using the right methods/tools

Qualifications:

• Skills in using ticketing systems is a plus
• Familiar with using MS Excel, PPT or equivalent Google programs (GSlides, GSheets)
• Strong phone contact handling skills and active listening
• Ability to generate creative solutions
• Ability to work well under pressure
• Must be a team-player
• Must be adaptable to change according to business needs
• Willing to work on shifting schedules

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The successful candidate will be responsible for end-to-end customer issue resolution activities, including credit and collections processes and complaints management.

Complaint Management

• Receive and log customer complaints through designated channels.
• Analyze complaint details to determine root cause and required actions.
• Coordinate with cross-functional teams to investigate and resolve issues.
• Communicate resolutions and status updates to customers professionally.
• Ensure all complaint records are complete, accurate, and handled according to company procedures.
• Identify trends or recurring issues and escalate when needed.
• Support continuous improvement initiatives related to customer experience and product/service quality.
• Prepare summary reports for internal stakeholders.

Credit and Collections

• Monitor customer accounts to identify overdue balances and initiate collection activities.
• Communicate with customers to resolve billing issues and negotiate payment arrangements.
• Coordinate with sales, finance, and customer service teams to address disputes or account discrepancies.
• Maintain accurate records of credit evaluations, collection efforts, and account status updates.
• Prepare aging reports and support month-end accounts receivable processes.
• Recommend accounts for escalation, holds, or external collection actions when necessary.
• Support continuous improvement of credit and collection procedures.

The ideal candidate will have a comprehensive understanding of business processes, procedures, and information, and be able to turn data into useful and actionable information that resolves customer issues in a timely manner.

Job Qualifications

• A Bachelor level university/college degree is generally required.
• At least 2 years in a Customer Issue Resolutions/Billing/Credit and Collection role.
• Working knowledge of theories and practices, typically applied to one discipline within Customer Service.
• High proficiency in English and Korean languages – Reading, Writing, Speaking, and Listening skills.
• Ability to communicate in spoken and written English.
• Demonstrated proficiency in coordinating tasks.
• Detail-Oriented and high level of comfortability with operational processes.
• Collaborative and a Team player.
• Analytical and a fast learner.
• Experience with a wide array of organizations, countries, and business or functional processes.
• Knowledge and use of Excel and Microsoft Office systems.
• Salesforce experience

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Main Duties

• Develop and implement effective sales strategies to attract new clients.
• Identify and target potential customers through market research, networking, and outreach campaigns.
• Establish and maintain relationships with prospective clients to understand their needs and offer tailored solutions.
• Manage contract negotiations until they are fully agreed and signed by both parties.
• Oversee and optimize the end-to-end onboarding process for new clients.
• Work closely with internal teams (operations, KAM, and product teams) to ensure a seamless transition from sales to service delivery.
• Pre-qualify leads from internal sales channels to enhance sales presentations.
• Convert leads within the defined TAT to maximize the chances of closing.

Qualifications

• 5-7 years of prior sales experience in solutions selling.
• Relevant experience and exposure in the following industries (FMCG, Fulfillment, Marketplace).
• Strong data management skills.
• Strong negotiation skills.
• Good working knowledge of Microsoft Office Applications.
• Effective communication skills.
• Detail-oriented and highly dependable.
• Proactive and works with a sense of urgency.

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The successful candidate will strengthen client relationships, retain volume and revenue, and identify cross-sell and upsell opportunities.

Key responsibilities include:

• Managing account performance, shipment volume, SLAs, KPIs, and revenue
• Leading client business reviews and serving as a key point of contact
• Coordinating with internal teams to resolve client concerns and claims
• Supporting the Relationship Manager through account reporting and onboarding activities

Requirements:

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field
• At least 3 years of relevant experience in Account Management, Relationship Management, or Client Coordination
• Proven ability to manage client relationships and drive cross-sell/upsell opportunities
• Strong communication, negotiation, analytical, and stakeholder management skills
• Experience in logistics or e-commerce is preferred
• Proficient in Microsoft Office and comfortable working with data and reports

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This role focuses on ensuring timely and accurate collection, validation, tracking, and maintenance of packaging-related compliance data and documentation to meet regulatory and business requirements.

Key responsibilities include:

• Supporting compliance initiatives related to PPWR (Packaging and Packaging Waste Regulation), UK RAM (Recycleability Assessment Methodology), and other applicable packaging regulations and reporting requirements.
• Coordinating supplier outreach, collecting and monitoring supplier responses, and managing compliance-related data submissions to ensure completeness and accuracy.
• Tracking progress, identifying missing or incomplete information, and following up with stakeholders to close data gaps.
• Reviewing, updating, and cleansing packaging data within PLM and related systems as new or revised information becomes available.
• Working closely with Packaging Engineering, suppliers, and cross-functional partners to improve data quality, maintain documentation accuracy, and support ongoing compliance efforts.

Key Responsibilities

• Manage compliance documentation activities for the Global Packaging Engineering team
• Support regulatory reporting and data requirements, including PPWR, UK RAM, and other packaging-related regulations
• Conduct supplier outreach to request compliance-related packaging data and documentation
• Track supplier responses and follow up to ensure timely completion of required data
• Review, validate, and organize submitted compliance information for completeness and accuracy
• Identify, monitor, and help close packaging data gaps in PLM and other tracking tools
• Coordinate data cleansing and updates of existing packaging records as new information is collected
• Maintain trackers, reports, and status updates for compliance documentation progress
• Support data analysis and reporting to help monitor compliance status and completion rates
• Collaborate with Packaging Engineers and other stakeholders to resolve documentation and data issues

Requirements

• Bachelor’s degree in Engineering, Packaging, Supply Chain, Business, Data Management, or a related field
• Experience in data analysis, documentation management, or compliance-related work
• Strong Excel skills, including data organization, formulas, sorting, filtering, lookup functions, and basic reporting
• Strong attention to detail and accuracy in handling data and documentation
• Good organization and follow-up skills
• Ability to manage multiple tasks and track progress across several workstreams
• Strong written and verbal communication skills
• Ability to work effectively with suppliers and cross-functional teams
• Experience working with PLM, SAP, or similar systems is an advantage
• Background in packaging, regulatory compliance, or product data management is preferred

Preferred Qualifications

• Experience supporting packaging compliance or regulatory data collection
• Familiarity with packaging-related regulations such as PPWR, UK RAM, or similar requirements
• Experience in data cleansing, gap analysis, and documentation tracking
• Ability to analyze data trends and provide clear status reporting

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This role will require working hours aligned with the supported business time zone, which may fall outside standard Philippine working hours.

Primary Responsibilities:

• Serve as the primary liaison for 3M customers, handling complex, non-routine, and escalated inquiries with urgency, professionalism, and sound judgment.
• Communicate effectively through phone, live chat, and written channels, adapting communication style based on case complexity, urgency, and sensitivity.
• Provide advanced customer support by explaining processes, product information, service options, available resources, and appropriate next steps.
• Document customer interactions, case details, actions, and resolutions accurately in CRM and other business systems.
• Investigate and resolve complex product or service issues through research, process review, and collaboration with internal teams, service providers, and business stakeholders.
• Support brand protection activities by ensuring timely issue resolution, accurate escalation, and appropriate follow-through to help mitigate business risk and potential legal exposure.
• Participate in business reviews with the business group by providing case insights, issue trends, resolution updates, and improvement opportunities.
• Identify recurring issues, process gaps, and customer experience trends to recommend improvements in service quality, efficiency, and resolution effectiveness.
• Generate sales leads and promote relevant 3M solutions to support customer needs and business growth.
• Manage multiple priorities in a fast-paced environment while maintaining accuracy, timely follow-through, and positive customer outcomes.
• Act as a subject matter expert for key processes, providing guidance and support to team members and stakeholders.
• Develop and deliver training to enhance team capability and ensure consistent process execution.

Basic Qualifications:

• Bachelor’s degree or higher from an accredited institution, completed and verified prior to start.
• Minimum of four years of combined experience in customer service, technical support, product application support, sales support, phone support, or direct customer engagement in a private, public, government, military, or 3M Customer Services environment.
• Experience handling complex, non-routine, or escalated customer inquiries, including product- or service-related concerns, is preferred.
• Experience handling customer interactions through phone, email, chat, or other communication channels.
• Excellent English communication skills, both written and verbal, with the ability to communicate effectively with native speakers, understand complex technical information, and clearly explain different viewpoints.
• Experience serving as the team subject matter expert, providing guidance, support, and process expertise to team members.
• Experience developing and delivering training to support team capability, knowledge transfer, and process consistency.

Preferred Qualifications:

• Knowledge of Salesforce CRM or similar customer relationship management systems.
• Strong customer service skills with a focus on resolving complex and escalated customer inquiries.
• Ability to communicate professionally and effectively through phone, chat, written correspondence, and presentations.
• Strong active listening, problem-solving, judgment, and decision-making skills.
• Ability to work in a high-volume, fast-paced, and changing environment while managing multiple priorities and deadlines.
• Strong organizational skills with attention to detail and timely follow-through.
• Ability to collaborate effectively in a team environment and support team goals, including informal leadership when needed.
• Proficiency with Microsoft Office applications and general PC tools.
• Strong interpersonal skills with the ability to remain professional, customer-focused, and solution-oriented in challenging situations.

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