As a Learning & Development Manager, you will be responsible for designing, implementing, and managing the hotel's Learning & Development strategy. Your goal will be to ensure that our employees, known as Heartists, and leaders develop the necessary skills, knowledge, and behaviours to provide exceptional customer experiences that meet Fairmont Hotels & Resorts standards.

Responsibilities

• Develop and implement a comprehensive Learning & Development strategy aligned with business objectives, Fairmont standards, and Heartist development needs.
• Collaborate with department heads to define, evaluate, and update the hotel's annual training plan.
• Analyse operational needs, performance data, and trends to identify areas for improvement.
• Design and deliver high-quality training programs, workshops, and seminars on various topics, including service excellence, leadership development, technical skills, and compliance.
• Create personalized training programs to address performance gaps and specific business needs.
• Collaborate with department heads to identify training needs and propose tailored solutions.
• Participate in the leadership team to promote a culture of development and engagement.
• Mentor and coach Heartists and leaders at all levels to support their professional growth.
• Evaluate the effectiveness of training programs through feedback, evaluations, performance indicators, and KPIs.
• Maintain accurate records of all training activities and development initiatives.

Requirements

• Preferably a Bachelor's degree in Hospitality Management.
• At least 2 years of experience in Learning & Development management.
• Excellent communication skills in French and English.

About Fairmont Hotels & Resorts

Fairmont Hotels & Resorts is a global luxury hotel chain with a presence in North America, the Caribbean, Europe, Africa, the Middle East, and Asia-Pacific. We offer exceptional career opportunities, comprehensive training, and competitive rewards.

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