As a Customer Care Specialist, your goal will be to provide the best customer experience to clients by delivering exceptional customer service, researching and responding to inquiries, and resolving issues efficiently.

Responsibilities:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
• Participate in all mandated internal and external training and/or seminars
• Get to know, understand, and comply with TaskUs’ policies and procedures

Technical skills and qualifications:

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
• Fluent in the English language, as well as reading and writing in English
• Must be at least a high school graduate

Soft skills:

• Problem-solving and critical-thinking skills
• Great communication skills, written and oral
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Empathic toward customers and can maintain a customer-centric approach
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
• Open to feedback, eager to learn, and can show improvement

Personality traits required:

• Resilient, calm, and professional when dealing with challenging situations
• Adaptable to a dynamically changing business
• Trustworthy and reliable with a high level of integrity
• Resourceful, high attention to detail, and the ability to multitask

What's in it for you?

• Competitive salary
• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

Job Data by YubHub.

The Technical Manager will focus directly on technical site management, maintaining equipment, overseeing task-prop inventory and scene resets, and bridging the gap between the physical stage and the software pipeline.

Key Responsibilities:

• Execute hands-on maintenance, sensor mounting, cable management, and hardware integration across all site capture rigs.
• Maintain daily rig readiness, manage task-prop inventory and consumables, and establish/enforce strict scene-reset standards on the stage.
• Follow established SOPs to assist with local software environment configuration, system updates, tool setup, and basic troubleshooting across capture nodes.
• Coordinate directly with the client’s data pipeline team, using provided checklists and tools to verify that captured data meets required formats and quality standards before off-site transfer.

Required Qualifications:

• Practical experience in hands-on technical operations, lab management, AV fleet maintenance, motion capture, or high-tech production environments.
• Strong organizational skills with a proven ability to manage physical inventory, track logistics, and enforce operational SOPs independently.
• High comfort level with computer hardware assembly, cable routing, sensor mounting, and basic technical troubleshooting.

Preferred Qualifications:

• Familiarity with navigating technical environments (e.g., Windows/Linux CLI basics, basic networking).

Education / Certifications:

• Bachelor's degree in Engineering, Information Technology, Computer Science, or related field; equivalent experience may be considered.

TaskUs offers competitive industry salaries and comprehensive benefits packages, with a commitment to a People First culture.

Job Data by YubHub.

The Calibration & Synchronization Engineer is an individual contributor responsible for the spatial and temporal precision of the client's capture systems. Using internal, pre-built ROS2 software tools, you will execute routine calibrations, validate multi-sensor timing, and run daily accuracy checks. As the auditable technician of record, your rigorous attention to detail ensures that all data collected is certified, accurate, and properly logged.

Key Responsibilities:

• Routine Calibration & Validation: Execute rig-level calibration and multi-sensor timing synchronization using pre-built tools and scripts.
• Daily Accuracy Checks: Run daily diagnostic routines to detect spatial drift or timing skews; re-certify calibration bundles when hardware is adjusted.
• ROS2 Operation: Utilize ROS2 command-line tools to launch nodes, monitor diagnostic data streams, and verify system health.
• Auditability & Certification: Serve as the designated technician of record for calibration artifacts. Maintain pristine chain-of-custody logs and documentation for all rig calibrations.
• Pipeline Troubleshooting: Flag and report spatial deformations, dropped frames, or sync anomalies to the core development team for deeper investigation.

Required Qualifications:

• Practical experience in technical testing, QA, hardware systems, or calibration operations (e.g., LiDAR, cameras, robotics, or AV fleets).
• Proficiency with ROS2 at an operator level (e.g., comfortable navigating the terminal, launching nodes, checking topics/messages, and reading basic logs).
• Exceptional attention to detail and experience working in environments that require formal logging, signing off on tasks, or maintaining quality assurance records.
• Working understanding of hardware sensors (cameras, IMUs, LiDAR) and physical coordinate frames.

Preferred Qualifications:

• Basic Python or shell scripting skills for running and making minor adjustments to existing calibration scripts.
• Educational background or equivalent practical experience in engineering, robotics, or a related technical discipline.

Benefits: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Job Data by YubHub.