As part of the Sydney Olympic Park precinct, you'll be joining a collaborative, high-energy team that thrives on diversity, creativity, and genuine connection.

Reporting to the Precinct Associate Director of Sales, the Precinct Conference & Events Executive is responsible for the end-to-end planning, coordination, and execution of all confirmed conference, events, and group accommodation business across Pullman, Novotel, and Ibis Sydney Olympic Park.

This role is responsible for developing and maintaining strong client relationships to ensure exceptional customer satisfaction while delivering seamless event experiences from the completion of the sales handover through to event delivery, billing, and post-event follow-up.

Key responsibilities:

• Manage the end-to-end coordination of confirmed conference and event business, from sales handover and planning through to on-site execution and post-event follow-up.
• Build and maintain strong relationships with conference and event clients to drive repeat business and long-term partnerships.
• Meet and host clients before, during, and after events to ensure service excellence and identify future opportunities.
• Handle conference and event enquiries and communications professionally across phone, email, and online channels.
• Proactively identify opportunities to maximise revenue through upselling, menu enhancements, room utilisation, and value-added offerings.
• Coordinate and host client site inspections, familiarisations, and showcase events.
• Maintain ownership of BEO standards, ensuring event documentation is accurate, detailed, and distributed in accordance with best practice.
• Collaborate closely with Food & Beverage, Kitchen, Banquets, Front Office, and Reservations teams to deliver seamless events.
• Maintain accurate client information, event details, and financial records within Delphi and other hotel systems.
• Manage event postings, invoicing, and financial reconciliation to ensure revenue is accurately captured and reported.

Qualifications:

• Minimum 2 years' experience within Conference & Events, Hospitality Sales, or a similar hotel-based environment.
• Tertiary qualifications in hospitality management or similar.
• Previous experience coordinating and managing conference and event business from enquiry through to event delivery.
• Exposure to reactive and/or proactive sales environments within hospitality.
• Experience using Delphi, hotel property management systems, or similar event management platforms (highly regarded).
• Exceptional communication, negotiation, networking, and relationship-building skills.
• A thorough understanding of the conference and events market and emerging industry trends.
• Outstanding organisational and time management skills, with the ability to manage multiple priorities simultaneously.
• A proactive and self-motivated approach with the ability to work independently.
• Strong attention to detail and problem-solving skills.
• A passion for hotel operations and delivering exceptional guest experiences.

Benefits:

• ALL Heartist Membership.
• Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts.
• Available on a range of accommodation, services, and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program.
• Earn status & reward points on your worldwide stays.
• Learn Your Way.
• Support your career development with access to Accor's industry-leading training platforms, Accor Academy and Typsy.
• Build Your Network.
• With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.

Job Data by YubHub.

As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

Pullman at Sydney Olympic Park, is looking for a motivated and energetic Assistant Manager (Duty Manager) to join our Front Office leadership team.

This is an exciting opportunity for a hospitality professional who is passionate about guest service, operational excellence, and developing high-performing teams.

As Assistant Manager (Duty Manager), you will be responsible for overseeing the day-to-day hotel operation during your shift, ensuring exceptional guest experiences, supporting and developing team members, and acting as a key point of contact for guests and colleagues across the hotel.

What you’ll be doing:

• Leading the Front Office team during your shift and ensuring smooth daily operations
• Delivering exceptional guest experiences and resolving guest concerns professionally and efficiently
• Coaching, mentoring and supporting Front Office team members to achieve service excellence
• Conducting shift briefings, handovers and team communication updates
• Building strong working relationships across all hotel departments to ensure seamless operations
• Monitoring hotel standards, procedures and compliance requirements
• Assisting with team training, development and performance management
• Supporting recruitment, onboarding and rostering activities as required
• Managing daily balancing procedures and ensuring accurate reporting
• Acting as the senior hotel representative and decision-maker during your shift
• Leading by example through a visible and hands-on approach to service delivery

QUALIFICATIONS: To be successful in this role, you will have:

• Previous supervisory or leadership experience in a hotel Front Office environment or similar
• Strong knowledge of hotel operations and guest service standards
• Exceptional communication and interpersonal skills
• A positive, hands-on leadership style with a passion for developing people
• Excellent problem-solving and conflict-resolution skills
• The ability to remain calm and professional in a fast-paced environment
• Strong organisational and time-management skills
• Experience with Opera Cloud or similar Property Management Systems (preferred)
• Flexibility to work a rotating roster, including weekends, evenings, public holidays and major event days
• Valid First Aid and CPR certification or willingness to obtain
• Valid RSA certification or willingness to obtain
• Availability to work full-time.
• Current and valid Australian driver’s licence.

ADDITIONAL INFORMATION: Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities to grow your career are endless!

Benefits include:

• ALL Heartist Membership
• Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts
• Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program
• Earn status & reward points on your worldwide stays
• Learn Your Way
• Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network
• With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Job Data by YubHub.