Responsibilities:

• Account & Partner Relationship Management: Onboard new accounts, meet existing partners periodically, make persuasive presentations on the benefits and goodness of Dine Out plans & promotions, execute growth forward activities, resolve issues, and prepare growth plans for each account.
• Data Interpretation & Business Performance Management: Filter relevant data from the Restaurant facing dashboard, explain key performance metrics to the partner, seek necessary support or actions from the partner, and stay updated on the partner's investment in competition.
• Interaction with Stakeholders: Interact with partner support, sales operations, and finance team.

Functional Competencies:

• Understand Dine Out offerings and gain clarity of growth levers.
• Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order (Ads RPO), Commission Revenue per order and its constituents such as Average Order Value (AOV).
• Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate.
• Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts, denial rates, supply metrics vs competition.

Qualifications:

• Graduate with 3-5 years of field sales experience.
• Fluency in local language and working knowledge of English.
• Good working knowledge and experience of e-commerce activities and all online marketing channels.
• Confident, Pleasing, and a go-getter personality.
• Effective communication skills.
• Attitude & Aptitude for Sales.
• Should be a team player, working alongside people from all walks of life.
• Analytical, good Excel skills.
• The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules.
• Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally.

Job Data by YubHub.

Being part of Meesho's Fulfillment and Experience (F&E) team, you'll shape the experience of Bharat's next billion e-commerce users. We're an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. Our team's role is to reimagine logistics from the ground up completely. This means a host of "zero-to-one" projects to build a supply chain that reimagines e-commerce, not just in India but globally.

About the Role

As a Cluster Head - Security and Investigations at Meesho, you'll run a Regional org focused on reducing Security incidents and identifying, reducing and resolving malicious losses and frauds on the ground. You'll achieve it by forging strong collaborations with the Business and Operations teams, Operations partners and Sellers alike. Your guiding question in this role will be “How can we build an efficient, fraud-free, high on ownership and integrity supply chain, while keeping customer experience at max".

Responsibilities

• Develop and Lead the Cluster Security and Investigations Charter for a Region comprising multiple states.
• Coordinate with stakeholders from Operations and Central Control tower, Legal, Trust & Safety and other relevant teams to design short and long-term security, loss and fraud identification and prevention strategies.
• Partner with Cluster and Area operations teams to mitigate risk of theft, fraud and other high impact incidents.
• Performing risk assessment of site & operation model and frame mitigation measures.
• Regularly do security analysis, and work with Central teams for setting the right SOPs across nodes.
• Conduct regular security and process audits on the ground based on central data inputs.
• Close the audit exercise by ensuring corrective measures and action on the identified stakeholders (employees/delivery personnel/sellers/ops vendors).
• Create Org and liaisoning muscle to intervene in case of ops disruptions and untoward incidents happening in different parts of the region.

Requirements

• 8-12 years of work experience with substantial experience in managing a geographically dispersed security, investigations and loss prevention team, with KRs around detection and prevention of security and loss incidents.
• Experience in Physical security operations and Investigations, preferably in E-commerce, Fulfillment, 3P Logistics, Supply chain, Operations, or relevant security experience in similar high growth tech startups.
• Outstanding organizational skills.
• Superior problem-solving and incident and case management skills.
• Experience in team building, managing, and coaching will be a plus.
• Knowledge & experience of laws applying to police & legal action and the judicial process.
• Ability to travel, sometimes at a short notice

Job Data by YubHub.