Responsibilities:

• Provide customer service to customer questions, concerns, and requests regarding accounts, products, and services in a timely and professional manner.
• Collaborate with teams across the bank to align, promote, and integrate customer care initiatives.
• Manage and maintain customer records and documentation to ensure accuracy.
• Participate in training and development initiatives to improve customer skills, knowledge, and services.
• Identify industry trends and developments related to customer service to implement best practice in customer care.
• Execute escalation requests to the relevant team or senior management as required in a timely manner.
• Execute customer service activities through various communication channels including chat, email, and phone.

Analyst Expectations:

• Meet the needs of stakeholders/customers through specialist advice and support.
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team.
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.

Requirements:

• Experience in customer service (internal or external).
• Ability to manage a high volume of customer queries without compromising quality.
• Excellent communication skills, both written and verbal, with the ability to tailor your message.
• Solid PC skills, including proficiency in Microsoft Office.

Benefits:

• A structured development path that includes complaints handling training and more specialist skill sets.
• Ongoing support and hands-on training.
• Hybrid role based in Sunderland.

This is a full-time role with a training duration of 7 weeks, Monday-Friday 9am-5pm.

Job Data by YubHub.

The role involves working across the store to serve customers in a fast-paced environment with clear routines and timed activities. As a Customer Assistant, you will be trained to support various parts of the store, making it an ideal role for a team player who is willing to help wherever needed.

Responsibilities include:

• Providing excellent customer service
• Working effectively in a busy, structured environment
• Using equipment safely and following processes
• Supporting customers and resolving their queries

Requirements:

• Helpful and friendly approach
• Ability to stay active and be hands-on
• Comfortable working in a busy environment
• Willingness to learn and develop skills

Benefits of working at Morrisons include:

• Generous holiday entitlement
• 15% discount in supermarkets and convenience stores
• Additional 10% discount card for a friend or family member
• Career progression and development opportunities
• Subsidised in-store cafe or shop floor ranges
• Free parking
• Competitive pension and life assurance
• Healthcare and wellbeing benefits
• 'MyPerks' with discounts at high street shops, cinemas, and gyms

Morrisons offers a competitive salary and a range of benefits to support employees' wellbeing and career development.

Job Data by YubHub.