{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/sunderland/"},"x-facet":{"type":"city","slug":"sunderland","display":"Sunderland","count":2},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_55802b6e-e09"},"title":"Customer Service Advisor","description":"<p>We are seeking a Customer Service Advisor to join our team at Barclaycard Payments Merchant Services. As a Customer Service Advisor, you will address customer questions, concerns, or requests while maintaining customer service expectations.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Provide customer service to customer questions, concerns, and requests regarding accounts, products, and services in a timely and professional manner.</li>\n<li>Collaborate with teams across the bank to align, promote, and integrate customer care initiatives.</li>\n<li>Manage and maintain customer records and documentation to ensure accuracy.</li>\n<li>Participate in training and development initiatives to improve customer skills, knowledge, and services.</li>\n<li>Identify industry trends and developments related to customer service to implement best practice in customer care.</li>\n<li>Execute escalation requests to the relevant team or senior management as required in a timely manner.</li>\n<li>Execute customer service activities through various communication channels including chat, email, and phone.</li>\n</ul>\n<p>Analyst Expectations:</p>\n<ul>\n<li>Meet the needs of stakeholders/customers through specialist advice and support.</li>\n<li>Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.</li>\n<li>Likely to have responsibility for specific processes within a team.</li>\n<li>They may lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Experience in customer service (internal or external).</li>\n<li>Ability to manage a high volume of customer queries without compromising quality.</li>\n<li>Excellent communication skills, both written and verbal, with the ability to tailor your message.</li>\n<li>Solid PC skills, including proficiency in Microsoft Office.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>A structured development path that includes complaints handling training and more specialist skill sets.</li>\n<li>Ongoing support and hands-on training.</li>\n<li>Hybrid role based in Sunderland.</li>\n</ul>\n<p>This is a full-time role with a training duration of 7 weeks, Monday-Friday 9am-5pm.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Sunderland-Wear-House-Admiral-Way/Customer-Service-Advisor_JR-0000105231-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Barclays","sameAs":"https://barclays.com","logo":"https://logos.yubhub.co/barclays.com.png"},"x-apply-url":"https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Sunderland-Wear-House-Admiral-Way/Customer-Service-Advisor_JR-0000105231-1","x-work-arrangement":"hybrid","x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","communication skills","Microsoft Office"],"x-skills-preferred":["time management","teamwork","problem-solving"],"datePosted":"2026-10-28T05:37:09.797Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sunderland"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Finance","skills":"customer service, communication skills, Microsoft Office, time management, teamwork, problem-solving"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_2a44a86a-e31"},"title":"Customer Assistant - Market Street & Cafe","description":"<p>Morrisons is seeking friendly and reliable individuals to join their team as Customer Assistants at their Market Street &amp; Cafe location in Sunderland.</p>\n<p>The role involves working across the store to serve customers in a fast-paced environment with clear routines and timed activities. As a Customer Assistant, you will be trained to support various parts of the store, making it an ideal role for a team player who is willing to help wherever needed.</p>\n<p>Responsibilities include:</p>\n<ul>\n<li>Providing excellent customer service</li>\n<li>Working effectively in a busy, structured environment</li>\n<li>Using equipment safely and following processes</li>\n<li>Supporting customers and resolving their queries</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Helpful and friendly approach</li>\n<li>Ability to stay active and be hands-on</li>\n<li>Comfortable working in a busy environment</li>\n<li>Willingness to learn and develop skills</li>\n</ul>\n<p>Benefits of working at Morrisons include:</p>\n<ul>\n<li>Generous holiday entitlement</li>\n<li>15% discount in supermarkets and convenience stores</li>\n<li>Additional 10% discount card for a friend or family member</li>\n<li>Career progression and development opportunities</li>\n<li>Subsidised in-store cafe or shop floor ranges</li>\n<li>Free parking</li>\n<li>Competitive pension and life assurance</li>\n<li>Healthcare and wellbeing benefits</li>\n<li>&#39;MyPerks&#39; with discounts at high street shops, cinemas, and gyms</li>\n</ul>\n<p>Morrisons offers a competitive salary and a range of benefits to support employees&#39; wellbeing and career development.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://eicg.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MorrisonsJobs/job/2925","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Morrisons","sameAs":"https://www.morrisons.jobs/","logo":"https://logos.yubhub.co/morrisons.jobs.png"},"x-apply-url":"https://eicg.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MorrisonsJobs/job/2925","x-work-arrangement":null,"x-experience-level":null,"x-job-type":null,"x-salary-range":null,"x-skills-required":["customer service","teamwork","communication"],"x-skills-preferred":[],"datePosted":"2026-10-26T23:08:41.366Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sunderland"}},"occupationalCategory":"Retail","industry":"Retail","skills":"customer service, teamwork, communication"}]}