You will lead the Tokyo Operations Team, driving high performance across client satisfaction, staffing efficiency, team development, cross-functional collaboration, and operational excellence.

Key Responsibilities:

• Client & Portfolio Leadership: Manage multiple concurrent projects and client accounts, serve as primary operational liaison, and ensure contract & SLA compliance.
• Team Leadership, Mentorship & Accountability: Direct, empower, and manage the Tokyo Operations Team, establish clear performance metrics, and hold them accountable.
• Financial & P&L Oversight: Own full Profit & Loss (P&L) responsibility, strategically identify and execute operational levers to optimize Gross Margins, and fulfill profit targets.
• Cross-Functional & Operational Excellence: Work seamlessly with global and local internal departments, demonstrate superior time management and prioritization skills, and analyze operational metrics.

Requirements:

• Operational Experience: Minimum of 3–5+ years of leadership experience as an Operations Manager or Senior Operations Manager in a fast-paced BPO, Customer Support, or Player Engagement environment.
• Bilingual Fluency: High professional proficiency and excellent communication skills in both Japanese and English.
• Financial Acumen: Proven track record of managing P&L performance, operational budgets, and applying gross margin levers.
• Multi-Account Capabilities: Demonstrated ability to manage diverse client portfolios across SMB and Enterprise business models simultaneously.
• Leadership & Mentorship: Strong record of leading manager-level direct reports, enforcing performance accountability, and actively mentoring operational leaders.

Benefits:

• Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
• Annual Leave
• Congratulation or Condolence leave
• Special Leave
• Employee Referral Program
• Numerous internal social events
• Casual dress and hairstyle
• No smoking in workspace (designated smoking room available)
• Employee Assistance Program (professional consultation/mental health support program)
• Relo Club Program (employee benefit program)
• Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
• Telecommuting Allowance (Based on company regulations)

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