{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/suginami/"},"x-facet":{"type":"city","slug":"suginami","display":"Suginami","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_57a7e137-723"},"title":"Senior Operations Manager (TOKYO) - Internal Job Posting","description":"<p>As a Senior Operations Manager, you will lead the strategic and day-to-day operations of multiple projects and client portfolios ranging from Small-to-Medium Businesses (SMBs) to Large Scale Enterprises.</p>\n<p>You will lead the Tokyo Operations Team, driving high performance across client satisfaction, staffing efficiency, team development, cross-functional collaboration, and operational excellence.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Client &amp; Portfolio Leadership: Manage multiple concurrent projects and client accounts, serve as primary operational liaison, and ensure contract &amp; SLA compliance.</li>\n<li>Team Leadership, Mentorship &amp; Accountability: Direct, empower, and manage the Tokyo Operations Team, establish clear performance metrics, and hold them accountable.</li>\n<li>Financial &amp; P&amp;L Oversight: Own full Profit &amp; Loss (P&amp;L) responsibility, strategically identify and execute operational levers to optimize Gross Margins, and fulfill profit targets.</li>\n<li>Cross-Functional &amp; Operational Excellence: Work seamlessly with global and local internal departments, demonstrate superior time management and prioritization skills, and analyze operational metrics.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Operational Experience: Minimum of 3–5+ years of leadership experience as an Operations Manager or Senior Operations Manager in a fast-paced BPO, Customer Support, or Player Engagement environment.</li>\n<li>Bilingual Fluency: High professional proficiency and excellent communication skills in both Japanese and English.</li>\n<li>Financial Acumen: Proven track record of managing P&amp;L performance, operational budgets, and applying gross margin levers.</li>\n<li>Multi-Account Capabilities: Demonstrated ability to manage diverse client portfolios across SMB and Enterprise business models simultaneously.</li>\n<li>Leadership &amp; Mentorship: Strong record of leading manager-level direct reports, enforcing performance accountability, and actively mentoring operational leaders.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)</li>\n<li>Annual Leave</li>\n<li>Congratulation or Condolence leave</li>\n<li>Special Leave</li>\n<li>Employee Referral Program</li>\n<li>Numerous internal social events</li>\n<li>Casual dress and hairstyle</li>\n<li>No smoking in workspace (designated smoking room available)</li>\n<li>Employee Assistance Program (professional consultation/mental health support program)</li>\n<li>Relo Club Program (employee benefit program)</li>\n<li>Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)</li>\n<li>Telecommuting Allowance (Based on company regulations)</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_57a7e137-723/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios"},"x-apply-url":"https://jobs.workable.com/view/xzk8Y4895NvcdEyu6onS7N/hybrid-senior-operations-manager-(tokyo)---internal-job-posting-in-suginami-at-keywords-studios?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"Full-time","x-salary-range":null,"x-skills-required":["Japanese","English","Tableau","Power BI","Google Sheets","MS Office","Google Workspace"],"x-skills-preferred":[],"datePosted":"2026-10-26T05:33:28.938Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Suginami, Tokyo"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Japanese, English, Tableau, Power BI, Google Sheets, MS Office, Google Workspace"}]}