Responsibilities

All-Hands & Internal Communications Execution

You will execute all-hands cadences and internal communications with energy and precision, bringing organizational updates and company news to life for our global team.

• Execute all-hands cadences with energy and precision, managing logistics, content production, Q&A coordination, and follow-up.
• Create engaging internal communications (newsletters, announcements, celebration posts) that bring organizational updates and company news to life.
• Support the development and distribution of onboarding materials that help new teammates understand how Kobie works.
• Partner with the Director to translate strategic communications into compelling, accessible content.

Employee Engagement Programs & Events

You will create and execute engagement programs and events that foster belonging and bring our global team together.

• Create cross-functional connection initiatives across our hubs and for remote teammates that foster belonging and reinforce company priorities.
• Execute engagement activities and events that bring people together.
• Coordinate company giving-back programs and volunteer opportunities.
• Manage the logistics and promotion of engagement initiatives, ensuring high visibility and participation.

Committee & Community Support

You will provide operational support to employee committees, helping amplify their work and ensuring they have the resources to thrive.

• Provide operational support to employee committees,DE&I, Wellness, and affinity groups,including scheduling, logistics, promotion, and administrative support.
• Help amplify their initiatives to the broader organization.
• Work with committees to execute their programs and events with professionalism and energy.

Employee Storytelling & Brand Amplification

You will coordinate employee stories and spotlights that celebrate our team and authentically represent the Kobie experience.

• Coordinate employee spotlights and storytelling programs that celebrate teammates and showcase the depth and expertise of our team.
• Work with marketing and recruiting to ensure employee stories are captured and shared across internal and external channels.
• Help ensure that our employer brand authentically reflects the experience of working at Kobie.

Requirements

• Ability to work on site in our Downtown St Petersburg office
• 2-4 years of experience in employee engagement, event coordination, internal communications, or HR
• Demonstrated experience executing programs, events, or campaigns with attention to detail and impact
• Strong organizational and project management skills
• Experience working with cross-functional teams and supporting committees or groups
• Strong writing and content creation skills for multiple formats and audiences
• Bachelor's degree in communications, marketing, HR, event management, or related field (or equivalent experience)

Who You Are

• Energetic and people-focused. You genuinely love bringing people together and celebrating wins
• Organized and detail-oriented with strong project management skills
• Creative problem-solver who can execute programs with excellence across multiple locations and time zones
• Excellent communicator with strong writing skills and comfort with content creation
• Collaborative team player who works well with diverse teams and personalities
• Authentic and aligned with our values,you understand that engagement is built on genuine connection
• Adaptable and comfortable working in a fast-moving, dynamic environment

Benefits

Kobie offers a flexible work environment, flexible time off, nine company-wide holidays, and a diverse suite of benefits prioritizing growth, development, and personal well-being.

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As a partner to some of the world's most recognized brands, you will work in a collaborative, growth-focused culture. You will be part of the GTM Enablement team, equipping Business Development, Client Services, and Marketing with the tools, content, and training they need to position Kobie's products clearly and win in a competitive loyalty and martech landscape.

Responsibilities:

• Produce deal-driven sales artifacts on demand, including RFP and RFI responses, pitch deck story sections, and demo support
• Draft and tailor objection-handling guides, talk tracks, and decision trees that equip Business Development and Client Services to position Kobie confidently in live selling situations
• Build and maintain sales playbooks, battlecards, and positioning materials that guide how teams message and sell Kobie products across the loyalty and martech landscape
• Produce sales training content and enablement videos, giving Business Development and Client Services repeatable, self-serve resources they can return to
• Maintain the RFP response repository, keeping answer libraries current, accurate, and easy to retrieve
• Apply AI tools to accelerate drafting, summarize competitive and market inputs, and increase both the volume and the quality of enablement output
• Compile competitive intelligence on loyalty and martech vendors and translate it into positioning teams can use
• Maintain accurate enablement and content records in HubSpot
• Organize and version-control a single source of truth for sales content
• Track usage and feedback on playbooks, materials, and tools, and implement improvements
• Contribute market and competitive insights surfaced through deal work back to GTM Enablement and Product

Requirements:

• 2 to 4 years of experience in sales enablement, GTM enablement, competitive intelligence, or a related content and sales-support function
• Builds and maintains RFP and RFI responses in Loopio
• Produces polished, on-brand sales and training decks in PowerPoint
• Creates enablement and training videos in Synthesia
• Applies AI tools to draft, summarize, and accelerate enablement content
• Maintains sales and content data in HubSpot
• Builds sales playbooks, battlecards, and objection-handling guides
• Compiles and maintains competitive intelligence on loyalty and martech vendors
• Organizes and version-controls a shared content library
• Familiarity with SaaS, CRM, and loyalty or martech concepts

Benefits:

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing growth, development, and personal well-being

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About the Role As the lead Financial Analyst and Strategic Consultant in the Financial Modeling Center of Excellence (COE) at Kobie, you will design, evolve, and optimize loyalty and engagement programs. You'll develop investment business cases, lead and deliver multi-year loyalty program financial models, and provide actionable recommendations and loyalty strategies that align with clients' business objectives and customer needs.

Responsibilities

• Design, Evolve & Optimize Loyalty & Engagement Programs: Develop investment business cases that quantify the financial impact of loyalty program design choices.
• Lead and Deliver: Partner with cross-functional Kobie teams to develop and deliver multi-year loyalty program financial models.
• Solution & Analyze: Synthesize research and data analysis into insights and recommendations for senior-level clients.
• Tell Data Stories: Communicate fact-based, defensible points of view effectively to internal and external stakeholders.
• Provide Thought Leadership: Monitor and apply relevant market research, industry trends, and best practices.
• Manage Execution: Oversee scope and deliverables for multiple financial modeling projects and/or clients.

Requirements

• Loyalty Program Expertise: Proven experience in the design, implementation, evolution, and financial performance of loyalty programs.
• Cross-Industry / Vertical Perspective: Experience across at least two verticals.
• Loyalty Marketing Analyst: Deep understanding of the financial modeling and business case requirements and loyalty and/or marketing best practices.
• Strategic Consulting: Ability to become a trusted advisor to clients through the use of soft skills and thoughtful, strategic recommendations.
• Results-Oriented: Efficiently aligns time, budget, and stakeholders to achieve quality outcomes.
• Grit: Comfortable working independently on tough assignments.
• Influence: Possesses strong presence and gravitas.
• Curiosity: Proactively seeks ways to advance skills.
• Savvy: Analyzes situations with critical thinking to develop and implement solutions.
• Inclusion: Invites diverse perspectives and shares ownership and visibility.

Benefits

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

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About the Role You will serve as an executive-level strategic partner to key retail clients, ensuring loyalty strategy aligns with enterprise goals and customer engagement objectives. You will identify client opportunities, surface emerging risks, and elevate market trends that fuel program and enterprise growth.

Responsibilities

• Enterprise Strategic Leadership: Serve as an executive-level strategic partner to key retail clients
• Loyalty Program Vision & Performance: Lead the long-term evolution of loyalty programs
• Client Opportunity, Risk & Market Sensing: Continuously scan for risks and opportunities within client environments
• Growth, Innovation & Co-Creation: Identify and drive opportunities for organic growth
• Cross-Functional Orchestration & Internal Influence: Lead cross-functional collaboration with Technology, Product, and Delivery teams
• Technical & Operational Stewardship: Demonstrate strong understanding of Kobie's platform capabilities and data ecosystem
• Financial & Commercial Accountability: Own financial performance across assigned accounts
• Client Relationship Management: Serve as a trusted advisor, providing clarity and thought leadership
• Team Leadership & Talent Development: Lead, mentor, and elevate a high-performing Client Services team

Requirements

• 12-15+ years in client services, loyalty marketing, CRM, or enterprise program management
• Proven track record leading large, complex accounts and cultivating senior executive relationships
• Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application
• Strong technical fluency with SaaS platforms, integrations, and digital customer experience
• Exceptional communication, strategic thinking, analytical problem-solving, and executive presence

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About the Role As Senior Director, Client Services for the Retail Vertical, you will steward some of Kobie's most significant client partnerships,ensuring that loyalty becomes a strategic driver of customer engagement, revenue growth, and enterprise value for both clients and Kobie.

Responsibilities

• Enterprise Strategic Leadership: Serve as the executive-level strategic partner to key retail clients, ensuring loyalty strategy is aligned to enterprise goals and customer engagement objectives.
• Loyalty Program Vision & Performance: Lead the long-term evolution of loyalty programs by integrating strategy, analytics, and technology to optimize performance, profitability, and member engagement.
• Client Opportunity, Risk & Market Sensing: Continuously scan for risks, political dynamics, shifting priorities, and organizational barriers within client environments, converting them into opportunities that deepen partnership and expand Kobie's strategic influence.
• Growth, Innovation & Co-Creation: Identify and drive opportunities for organic growth across services, technology, analytics, and product enhancements to maximize long-term revenue and value creation.
• Cross-Functional Orchestration & Internal Influence: Lead cross-functional collaboration with Technology, Product, Decision Science, Strategy, and Delivery teams to ensure alignment on strategic priorities and program execution.
• Technical & Operational Stewardship: Demonstrate strong understanding of Kobie's platform capabilities, integrations, and data ecosystem to guide strategic conversations with client and internal technology teams.
• Financial & Commercial Accountability: Own financial performance across assigned accounts, including forecasting, profitability management, and long-term commercial strategy.
• Client Relationship Management: Serve as a trusted advisor, providing clarity, thought leadership, and proactive guidance grounded in loyalty best practices and market insight.
• Team Leadership & Talent Development: Lead, mentor, and elevate a high-performing Client Services team, fostering a culture of accountability, collaboration, and continuous improvement.

Requirements

• 12–15+ years in client services, loyalty marketing, CRM, or enterprise program management, with significant experience in the retail sector.
• Proven track record leading large, complex accounts and cultivating senior executive relationships.
• Deep understanding of loyalty program strategy, customer engagement, CRM platforms, and data-driven insight application.
• Strong technical fluency with SaaS platforms, integrations, data ecosystem concepts, and digital customer experience.
• Demonstrated ability to anticipate risk, identify growth opportunities, and influence strategic direction.
• Exceptional communication, strategic thinking, analytical problem-solving, and executive presence.
• Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth.
• Ability to lead and inspire cross-functional teams in a dynamic, fast-paced environment.
• Bachelor's degree required; advanced degree or relevant certifications preferred.
• Ability to travel up to 20% with peak periods up to 35%.

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You'll partner with some of the most recognized names in retail, where loyalty is a frontline growth engine. Programs run across stores, apps, and ecommerce, and members expect every point, offer, and reward to work seamlessly wherever they shop.

Your responsibilities will include:

• Day-to-day client partnership: Be the client's primary contact for program management, with proactive communication and a planning cadence they can count on.
• Flawless execution: Turn account plans and roadmaps into delivered work, on time and with excellence, and keep every commitment visible.
• Program operations: Manage program configuration such as earn rules and logic, and support offer planning, measurement, and reporting.
• Cross-functional coordination: Guide Kobie and client teams across workstreams, set clear expectations, and follow through until the work lands.
• Early signals: Spot risk, shifting priorities, and unmet needs, and raise them before they become issues.
• Commercial support: Track contract milestones and support accurate, on-time billing.

To be successful, you'll need:

• 5+ years in marketing, loyalty, or account management, ideally client-facing.
• Proven ability to juggle multiple accounts and priorities without losing the detail.
• Technical acumen: you understand how platforms fit into a martech ecosystem and how features bring marketing ideas to life.
• Clear, confident written and verbal communication.
• Foundational financial and data analysis skills.
• Bachelor's degree in marketing or a related field.
• Ability to travel up to 15%

Bonus points if you have:

• Retail industry experience
• SaaS or loyalty platform experience, plus CRM and promotional marketing.
• Familiarity with tools like Jira, Workfront, and Google Analytics.

Kobie offers a flexible work environment, with benefits including flexible time off, nine company-wide holidays, and a diverse suite of benefits prioritizing growth, development, and personal well-being.

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You'll partner with recognized names in retail, where loyalty is a frontline growth engine. Programs run across stores, apps, and ecommerce, and members expect every point, offer, and reward to work seamlessly wherever they shop.

Your responsibilities include:

• Day-to-day client partnership: Be the client's primary contact for program management, with proactive communication and a planning cadence they can count on.
• Flawless execution: Turn account plans and roadmaps into delivered work, on time and with excellence, and keep every commitment visible.
• Program operations: Manage program configuration such as earn rules and logic, and support offer planning, measurement, and reporting.
• Cross-functional coordination: Guide Kobie and client teams across workstreams, set clear expectations, and follow through until the work lands.
• Early signals: Spot risk, shifting priorities, and unmet needs, and raise them before they become issues.
• Commercial support: Track contract milestones and support accurate, on-time billing.

Requirements:

• 5+ years in marketing, loyalty, or account management, ideally client-facing.
• Proven ability to juggle multiple accounts and priorities without losing the detail.
• Technical acumen: understanding of how platforms fit into a martech ecosystem and how features bring marketing ideas to life.
• Clear, confident written and verbal communication.
• Foundational financial and data analysis skills.
• Bachelor's degree in marketing or a related field.
• Ability to travel up to 15%

Bonus Points:

• Retail industry experience
• SaaS or loyalty platform experience, plus CRM and promotional marketing.
• Familiarity with tools like Jira, Workfront, and Google Analytics.

Kobie offers a flexible work environment, with benefits including flexible time off, nine company-wide holidays, and a diverse suite of benefits prioritizing growth, development, and personal well-being.

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Responsibilities:

• Owns Discovery to Define the Right Solution: Elicit and validate business requirements that align client objectives with platform capabilities.
• Delivers Solution Documentation: Create and maintain BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable end-to-end.
• Manages Feasibility and Cost Alignment: Scope standard engagements independently, coordinating COGS validation across delivery, data, software, CS, and strategy.
• Aligns Understanding Across Teams: Act as the connective tissue between business, product, and technical teams throughout each project.
• Serves as Product and Platform SME: Represent solution expertise in RFPs, RFIs, and upsell conversations.
• Translates Feedback into Product Direction: Channel client and market insight to shape platform roadmap decisions.
• Optimizes Sales Enablement: Build demos, proposals, and pitch materials that establish technical credibility with clients.
• Owns Solution Acceptance: Maintain design integrity from planning through launch, flagging delivery risks early.
• Presents Options and Guides Tradeoffs: Help clients and internal teams weigh scope, cost, and feasibility tradeoffs.
• Coordinates Pre-Sales to Delivery Handoff: Translate solution intent and decisions so delivery teams avoid rework.
• Escalates Risk Early: Recognize when a decision exceeds standard scope and raise it before it becomes a delivery issue.

Requirements:

• 3-5 years of experience in solutions architecture, business requirements analysis, or technical pre-sales within a technology environment.
• Documents business requirements into BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable from discovery through delivery.
• Validates delivery cost estimates (COGS) across data/analytics, software, CS, and strategy workstreams to confirm feasibility.
• Applies Agile/Scrum, waterfall, and iterative delivery methodologies to structure solution plans that fit each client's approach.
• Builds solution demos, proposals, and pitch materials that establish technical credibility in RFP, RFI, and upsell settings.
• Coordinates dependencies across marketing, data/analytics, and partner integration workstreams to keep multi-team solutions aligned.
• Identifies scope drift and delivery risk, translating findings into corrective action plans for delivery and client teams.

Benefits:

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing growth, development, and personal well-being

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As a Software Engineer, you will participate in all phases of Agile methodology, gain knowledge and control of Kobie's loyalty platform integration points, and collaborate with product owners and team members to solve acceptance criteria.

Responsibilities:

• Participate in all phases of Agile methodology (planning, grooming, coding sprint items)
• Gain knowledge and control of Kobie's loyalty platform integration points (live API's, Batch, Queue based processing)
• Participate in design sessions; work with product owners and team members to solve acceptance criteria
• Build and maintain all configuration and business logic rule documentation
• Assist other team members through coaching and mentoring
• Promote and demonstrate good coding practice and patterns for the team
• Set accurate time estimates and scope of work for tasks and/or projects assigned to you
• Fill information gaps as needed to accomplish gaps
• Develop simple solutions to complex problems
• Suggest innovative new ways to improve processes and/or components of work
• Effectively work with other groups and third parties

Requirements:

• 3+ years of experience designing and developing applications and components using Java and Spring (Prefer JDK 11+ with Spring Boot)
• 3+ years of experience in front-end web application development
• 1+ years of experience designing and developing applications using Angular (Prefer version 10+)
• 1+ years of experience developing RESTful services using JSON
• Experience developing microservice cloud applications (Oracle, AWS, or Azure)
• 1+ years of experience developing SQL multi-table queries, inserts, and updates (Prefer Oracle / PostgreSQL)
• Experience tuning SQL statements with execution explain plans
• Familiarity with Agile (e.g., Scrum Process)
• Bachelor’s Degree in Computer Science or related field is preferred
• Experience developing Loyalty, Accounting, or Banking applications
• Message Queues (RabbitMQ, ActiveMQ, Kafka Streams)
• Building Docker containers and configuring Kubernetes clusters (kubectl, Docker for Desktop)
• Build Management tools (Bitbucket/Git, Gradle, Bamboo)

Benefits:

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

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As a Software Developer in Test (SDET), you will be part of a team building the next-generation customer loyalty platform, delivering software more predictably, reliably, and with higher quality.

How you will make an impact

• Enable teams by providing them with the environment and knowledge to run a robust quality program.
• Execute by performing tests where appropriate.
• Change the way we develop and ship reliable software by 'shifting left' on quality, automating our tests, and moving the needle on our key quality metrics.
• Guide our world-class software engineering team on our continuous improvement journey.
• Enable our engineering teams to thoroughly test their own code through tooling, piloting, advocacy, and education.
• Show continual, meaningful software quality progress, leading to high confidence among business stakeholders, partners, and clients.

What you need to be successful

• 0-3 years experience as a software developer, Software Developer in Test, or a similar role.
• BS in Computer Science or equivalent, or analogous work experience.
• Fluency in software testing methodologies: white box, black box, unit, integration, functional, performance, etc.
• Bias toward automation over manual testing.
• Proven track record automating complex software testing in real-world enterprise environments.
• Expertise in proven testing frameworks, mocking frameworks, and curiosity to explore state of the art.
• Production software coding experience is a must.
• Strong programming skills in languages such as Java, Python, C#, or JavaScript.
• Experience with test automation tools and frameworks (e.g., Selenium, JUnit, TestNG, Cypress, Playwright, Cucumber, Karate).
• Familiarity with CI/CD tools and practices (e.g., Jenkins, GitLab, Azure DevOps).
• Solid understanding of software development lifecycle (SDLC) and agile methodologies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Experience with performance testing tools (e.g., JMeter, LoadRunner), a plus.
• Knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes), a plus.
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud, OCI), a plus.
• Understanding of RESTful APIs and microservices architecture, a plus.
• ISTQB or other relevant certifications, a plus.
• Experience with compliance (SOC, HITRUST, etc.) a plus.

Benefits

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

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Responsibilities

• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
• Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
• Manage a high volume of inbound calls to meet and exceed client contractual obligations
• Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
• Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary
• Utilize internal systems, tools, and resources proficiently
• Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions
• Stay informed on program updates, enhancements, and promotions to effectively support callers
• Escalate unresolved issues promptly as per established procedures
• Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving
• Support major brands by becoming an expert in their loyalty programs, products, and services
• Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence
• Represent Kobie's values in every conversation by delivering with heart, ownership, and excellence
• Contribute to team success by meeting key performance goals, including customer satisfaction and call quality
• Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment
• Deliver results that matter, knowing your work directly impacts client satisfaction and program performance
• Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space
• Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected

Requirements

• High school diploma from an accredited institution recognized by the US Department of Education
• Minimum of 2 years of customer service experience
• Proficiency in Microsoft Office Suite
• Ability to navigate multiple systems simultaneously
• Completion of a 7-week remote Training Program with full attendance and engagement
• Strong problem-solving skills, attention to detail, and a proactive approach to customer care
• Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication
• Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed
• Adequate work at home / quiet office setup with a strong internet connection

Benefits

• Remote work – must reside in FL, GA, LA, MS, OK, TN, or TX
• Full-time, 40 hours/week – set shifts assigned after training
• Weekend availability required
• Starting pay: $17/hour plus potential to earn additional performance bonuses of up to $350/month
• Robust health insurance: medical, dental, and vision
• Free fitness benefits, including PeerFit
• Generous PTO + 8 paid company holidays
• 401(k) with company match + annual profit sharing
• Career growth pathways within a top-rated remote work culture

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As a Recruiter, you'll execute full-cycle recruitment across all Kobie corporate functions, focusing on sourcing, screening, and placing top talent across diverse roles and departments.

Responsibilities:

• Execute full-cycle recruiting from requisition kickoff through offer acceptance
• Source, screen, and assess candidates for qualifications, technical and functional expertise, and alignment with Kobie's values
• Partner with hiring managers to understand talent needs and business priorities
• Build and maintain talent pipelines using ATS filters and assessment tools
• Execute sourcing activities using LinkedIn Recruiter, Boolean search methodologies, and AI-assisted recruiting tools
• Deliver timely updates to hiring managers and stakeholders on recruiting pipeline status
• Maintain accurate recruiting data, including time-to-fill and pipeline health
• Support employer brand initiatives by collaborating with Marketing

Requirements:

• 3-5 years of full-cycle corporate/in-house recruiting experience
• Ability to manage multiple concurrent requisitions and meet hiring timelines
• Proficiency with applicant tracking systems (ATS) and LinkedIn Recruiter
• Experience working in a remote or geographically distributed environment
• Ability to conduct structured behavioral interviews and use standardized assessment tools

Benefits:

• Flexible Time Off
• Nine Company-Wide Holidays
• Diverse suite of benefits prioritizing growth, development, and personal well-being

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Project Planning and Execution

• Develop project plans, timelines, and budgets with stakeholders
• Drive project execution, managing resources, tasks, and deliverables
• Monitor progress, identify risks, and implement mitigation strategies

Stakeholder Management

• Serve as primary point of contact for stakeholders
• Establish and maintain strong relationships
• Communicate effectively with internal and external stakeholders

Team Leadership and Collaboration

• Lead cross-functional project teams
• Foster a collaborative team environment
• Provide direction, guidance, and support to team members

Quality Assurance and Risk Management

• Ensure quality of project deliverables
• Identify and assess project risks and issues
• Develop and implement risk mitigation and contingency plans

Continuous Improvement

• Identify opportunities for process improvements
• Lead lessons learned sessions
• Contribute to development and refinement of project management methodologies

Requirements

• 5+ years of PM experience in a fast-paced environment
• Bachelor's degree or equivalent work experience
• PMP certification preferred
• Experience managing projects at a software development company
• Expertise in project management using various methodologies
• Understanding of software development life cycle (SDLC)
• Experience with tools like Jira, Workfront, Microsoft Project

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As an Operations Manager, you will support the improvement of organizational efficiency, specifically programmatic, technical, and client-centric operations to accelerate development and ensure long-term success.

How you will make an impact

• Manage the daily operational logistics of the intra-Kobie team respective to the client assigned.
• Regularly evaluate the efficiency of organization procedures according to objectives and apply improvements.
• Work with the client services team and technology team on the implementation and tracking of client's requirements for program success.
• Help maintain effective working relationships with affiliate client organizations and other members of the Kobie Team.
• Coordinate with external partners and vendors to optimize program delivery and ensure seamless integration of third-party services.

Operational Excellence

• Establish and maintain operational processes and procedures to ensure the efficient delivery of projects/objectives.
• Identify and implement automation and optimization opportunities to streamline operations and enhance scalability.
• Proactively address operational challenges and resolve issues to minimize impact on customer experience.

Programming Support

• Support the creation and execution of client programs.
• Aid with program, client, and intra-team logistics.
• Support strategic vision and the sustainability of programming.
• Lead program and support including facilitation, leading discussions, delivering results and success.
• Build on program initiatives to drive additional impact through program results, growth, and/or creation of additional revenue impacting development.

What you need to be successful

• Operations experience a plus
• Strong organizational and management skills
• Excellent communication skills – written and verbal.
• Problem-solving skills
• High level of curiosity
• Ability to prioritize and manage in a constantly changing environment.
• Ability to think strategically and help create the vision for the client.
• Intra-Team coordination and leadership skills
• Commitment to the mission, Kobie values, and goals of the client

Systems Experience

• Experience with workflow management tools/Project Tracking Software preferred
• MS Office Suite
• Enterprise application management experience

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Responsibilities:

• HTML Email Development: Develop and maintain HTML/CSS email templates, ensuring accurate rendering across devices, email clients, and platforms. Build reusable modular components and adapt client-specific templates to campaign requirements.
• Journey & Campaign Development: Build and deploy outbound campaigns in Kobie-hosted platforms and client campaign management systems, including Salesforce Marketing Cloud. Configure journey logic, audience segmentation, targeting rules, and suppression lists per campaign specifications.
• Execution & Collaboration: Execute A/B and multivariate test configurations according to defined test plans. Coordinate asset handoffs with Campaign Managers and content partners; flag dependency gaps proactively.

Requirements:

• 1–3 years of experience in email development, marketing operations, or digital campaign execution
• Hands-on experience with HTML and CSS for email, including cross-client rendering
• Experience with at least one enterprise campaign platform , Salesforce Marketing Cloud preferred
• Foundational understanding of journey orchestration
• Familiarity with campaign automation concepts
• Understanding of A/B and MVT testing mechanics
• Strong attention to detail; proactive about catching discrepancies before campaigns go to QA
• Clear communicator , able to flag issues and ask the right questions before builds begin

Benefits:

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing growth, development, and personal well-being

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As a Manager, Customer Success, Quality, Training & Customer Success, you'll be accountable for the overall management, leadership, and continuous improvement of these functions.

Your main goals will be to:

• Lead, manage, develop, coach, and mentor Quality Assurance, Training, and Customer Success Specialist team members
• Conduct performance evaluations, coaching sessions, development planning, interviewing, hiring recommendations, and performance management activities
• Establish performance expectations and ensure accountability for individual and team responsibilities
• Ensure frontline agents have the training, resources, tools, and support necessary to deliver exceptional customer experiences
• Develop, maintain, and continuously enhance onboarding, continuing education, certification, and client-specific training programs
• Measure training effectiveness and implement enhancements based on performance outcomes, quality trends, and business needs
• Drive training scalability through automation, digital learning solutions, self-service learning tools, and innovative instructional design
• Develop strategies to reduce manual training efforts while improving consistency, speed to proficiency, and long-term knowledge retention
• Maintain ownership of all Quality Assurance scorecards, scoring methodologies, quality documentation, and calibration standards
• Ensure quality evaluations are accurate, consistent, actionable, and aligned to program requirements
• Analyze quality trends and partner with Operations Leadership to identify performance opportunities and improvement plans
• Lead the Customer Success Specialist team responsible for customer escalations, issue research, and operational support activities
• Ensure escalation trends, recurring customer concerns, and operational risks are identified, documented, and communicated appropriately
• Maintain ownership of Contact Center knowledge management systems, including SharePoint resources, process documentation, and knowledge articles
• Lead the ongoing development and enhancement of AI-powered support tools, chatbot content, and self-service solutions
• Partner with Account Leaders to ensure knowledge content remains accurate, current, and aligned with client requirements
• Identify opportunities to automate processes, improve efficiency, eliminate waste, and increase organizational scalability
• Support new client implementations, program launches, operational enhancements, and business initiatives through training and readiness planning
• Foster a culture of accountability, innovation, continuous learning, ownership, and customer-first decision making
• Develop future leaders within the department through coaching, mentoring, and career development opportunities
• Serve as the primary operational escalation point prior to Senior Director involvement
• Ensure the Senior Director is informed of material risks while providing complete documentation, business impacts, and recommended solutions
• Successfully manage daily operational responsibilities while simultaneously building a more scalable, automated, and future-ready organization

Kobie offers a flexible work environment, allowing teammates to work remotely, with headquarters in St. Petersburg, Florida.

The company provides various benefits, including:

• Flexible Time Off
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing growth, development, and personal well-being

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You will translate the organization's strategic goals into tactical deliverables, provide guidance, assistance, coaching, and feedback to your supervisory team, and ensure that service levels and customer satisfaction goals are met.

Key responsibilities:

• Learn specific client loyalty program guidelines
• Meet all client requirements for service level and customer satisfaction
• Serve as a resource for your team
• Ensure consistency and reliability in contact center agent/customer interactions
• Establish short-term/mid-term/long-term performance goals with supervisory staff
• Develop supervisor skillsets
• Approach each day with a positive, professional, customer-centric & team-oriented outlook
• Communicate effectively orally and in writing
• Take ownership of queue service levels
• De-escalate customer situations through effective communication and problem-solving skills
• Learn and efficiently use all internal tools and resources
• Work independently
• Adhere to company policies and procedures
• Serve as a point person and resource for peers and other coworkers
• Work with internal and external customers and clients to understand trends and emerging issues
• Interact daily with agents to build team morale and demonstrate support
• Develop and deliver center activity reporting

Requirements:

• Experience working in a small contact center and fast-moving growth environment
• Advanced computer knowledge with a high level of expertise in Microsoft Excel, Word, and PowerPoint
• A 'whatever it takes' attitude to care for customers, agents, and the business
• Ability to demonstrate flexibility and agility with changes in work processes and the work environment
• Strong ability to multitask and meet deadlines
• Ability to make smart decisions quickly or under pressure
• Advanced emotional intelligence and customer-centric service orientation
• Excellent problem-solving ability and the ability to teach/guide supervisory staff through problem-solving events
• Excellent communication skills
• Advanced level of accuracy and attention to detail
• Excellent coaching & feedback delivery ability
• Able to evaluate multiple reports for trend patterns
• Knowledge of WFM teams and responsibilities in the contact center

Education and Experience:

• At least 2 years' college; degree preferred
• 4-6 years of related, relevant experience

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As a Lead Software Engineer, you will be part of a collaborative, growth-focused culture, working remotely with a flexible work environment.

About the Role You are a Lead Software Engineer with 8+ years of experience in the full software development life cycle, including coding standards, code reviews, source control management, automated build processes, testing, peer review, and DevOps.

Responsibilities

• Gain the respect of your team and coach engineers at multiple levels to apply best practices when solutioning work items for our products.
• Support and lead all phases of the Agile methodology (grooming, designing, coding, testing).
• Focus on outcomes as opposed to output and ensure timely delivery of high-quality, flexible, and maintainable solutions.
• Participate in design sessions; work with product owners to ensure your solutions meet the needs of the business and our customers.
• Assist other team members with questions and provide guidance and mentorship on best practices and new technology adoption.
• Promote and demonstrate good coding practice and patterns for the team.
• Establish and reinforce standards in the areas of coding, design, security, automation, and testing.
• Create and maintain a highly engaging and respectful work environment that encourages learning and the advancement of our people, process, and tooling.

Requirements

• Experience leading development teams who are responsible for the successful delivery of prioritized roadmap items.
• Experience designing and developing applications and components using J2EE technologies, SOA architecture, with sound knowledge in front-end technologies to deliver vertical slices of value.
• Deep experience with service-oriented architecture and API development within a containerized deployment environment.
• Experience with distributed computing and object-oriented design and analysis.
• Strong relational database skills using PostgreSQL / Oracle.
• Strong knowledge of Enterprise Messaging/Integration Patterns.
• Experience in developing XML / JSON-based web-services.
• Experience in Java technologies: JMS, MDB, JPA (Hibernate).
• Familiarity with key Java frameworks and libraries such as Spring (Boot, MVC, Security, Data), Hibernate/JPA, and relevant testing frameworks (JUnit, Mockito).
• Experience with high-volume, real-time applications.
• In-depth experience with Agile (e.g., Scrum Process).
• Apache Camel and Apache ActiveMQ.
• Java, Bamboo/GIT, Open-source components and frameworks.
• Experience with Test-Driven Development and BDD.

Nice to Have

• Experience with Spring frameworks (Core, Boot, Batch, Data, REST).
• Extensive experience in Microservices Architecture, GraphQL.
• Build Management tools (GitHub Actions, Hudson).
• Familiarity and experience with AI/ML-driven tooling.
• AWS, EKS, Karpenter, ArgoCD.

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Responsibilities:

• Play a key role as part of a team responsible for delivering data-driven, actionable customer insights that directly contribute to increased sales/profit through clients' customer loyalty programs
• Build and maintain audience lists to support the CRM team in executing targeted campaigns and achieving engagement goals
• Provide actionable recommendations that drive business objectives by drawing out key insights from in-depth, complex data sources
• Develop data visualizations and narratives that make data and analysis consumable by all levels and expertise of internal and external stakeholders
• Collaborate with Data Engineering and Business Intelligence teams to design and develop new tools, models, and data sources to support clients' business objectives and overcome challenges
• Proactively create learning agendas, test plans, and solutions that make attribution unassailable and maximize key KPIs such as incremental ROI and LTV
• Manage workflow, scope and prioritization of client requests and Kobie investments

Requirements:

• 2-4+ years previous relevant customer analytics and/or marketing/CRM experience
• Great storyteller with data that can influence senior stakeholders with insights and recommendations
• Familiarity with data exploration and data visualization tools like Tableau, PowerBI, or Sigma
• Demonstrated success using customer segmentation techniques such as RFM, cluster analysis and regression modeling to drive targeted marketing
• Solid project management skills and experience in juggling multiple projects at a time
• Bachelor's Degree in Statistics, Marketing, Economics, or Computer Science
• Python/SQL programming experience preferred
• Master's in Statistics, Economics or Applied Mathematics, or MBA, preferred
• Proficiency in fundamental marketing and loyalty principles, preferred

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About the Team and What We'll Build Together As a Kobie SME, you will investigate client needs through a loyalty lens, visualize and articulate client needs, and communicate desired client outcomes clearly across workstreams.

How You Will Make an Impact

• Owns Discovery to Define the Right Solution: Elicit and validate business requirements that align client objectives with platform capabilities.
• Delivers Solution Documentation: Create and maintain BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable end-to-end.
• Manages Feasibility and Cost Alignment: Scope standard engagements independently, coordinating COGS validation across delivery, data, software, CS, and strategy.
• Aligns Understanding Across Teams: Act as the connective tissue between business, product, and technical teams throughout each project.
• Serves as Product and Platform SME: Represent solution expertise in RFPs, RFIs, and upsell conversations.

Requirements

• 3-5 years of experience in solutions architecture, business requirements analysis, or technical pre-sales within a technology environment.
• Documents business requirements into BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable from discovery through delivery.
• Validates delivery cost estimates (COGS) across data/analytics, software, CS, and strategy workstreams to confirm feasibility.
• Applies Agile/Scrum, waterfall, and iterative delivery methodologies to structure solution plans that fit each client's approach.

Benefits

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing your growth, development, and personal well-being

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Responsibilities:

• Own the working relationship across your accounts, leading client meetings and building trust with multiple stakeholders.
• Partner with Strategy and Decision Science teams to turn customer data into recommendations that lift participation, redemption, and ROI.
• Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
• Anticipate issues before they escalate and drive them to resolution.
• Spot expansion opportunities and build growth roadmaps.
• Lead product conversations with confidence and own client readiness for launches and major initiatives.

Requirements:

• 8 to 10 years in marketing, customer loyalty, or CRM roles.
• Strategic vision paired with hands-on execution.
• Strong analytical skills and comfort turning data into decisions.
• Knowledge of CRM, loyalty platforms, and customer segmentation.
• Ability to lead cross-functional teams through influence in a fast-paced environment.
• Bachelor's degree in marketing, business, or a related field.
• Ability to travel up to 15%.

Benefits:

• Flexible Time Off to recharge when needed.
• Nine Company-Wide Holidays.
• A diverse suite of benefits prioritizing growth, development, and personal well-being.

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Responsibilities:

• Develop agent harnesses in Python using LangChain and LangGraph
• Package agent harnesses for the AgentCore Runtime
• Write tools and skills for agents, including API integrations and SQL queries
• Build evaluation harnesses and implement guardrails around tool execution
• Collaborate with data engineers on Snowflake-backed retrieval patterns

Requirements:

• 3+ years of professional Python experience
• 1+ year of hands-on work with LLMs in production
• Working knowledge of LangChain/LangGraph or similar frameworks
• Experience with LLM observability tools and evaluation frameworks
• Fluency with Git, Docker, and modern API frameworks

Benefits:

• Flexible Time Off
• Nine Company-Wide Holidays
• Diverse suite of benefits prioritizing growth, development, and personal well-being

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As part of Bayer's growth, the Institutional & Specialty Sales (ISS) Team is being established to lead and drive launch activities across the Cardiovascular-Renal (CVR) portfolio, with a particular focus on the anticipated Kerendia Heart Failure (HF) indication.

The Institutional & Spec Sales Consultant will be responsible for driving clinical demand, education, and sales by developing and executing strategic business plans across prioritized institutions, including hospitals and health systems, as well as targeted cardiology and nephrology customers in both institutional and community settings.

Key Responsibilities

• Strategic Account Management: Develop and execute strategic business plans for prioritized hospitals, health systems, and institutional accounts. Analyze local market dynamics to identify opportunities and address barriers impacting product adoption and sales.
• Clinical Education & Demand Generation: Drive clinical demand, education, and sales through effective communication of approved clinical data. Develop a deep understanding of disease states, unmet patient needs, and treatment options.
• Institutional Access & Advocacy: Build advocacy within institutions to support formulary inclusion, treatment pathway integration, and protocol adoption. Manage and support Pharmacy & Therapeutics (P&T) Committee processes at targeted institutions.
• Relationship Management: Establish and maintain strong relationships with cardiologists, nephrologists, hospital and health system leadership, C-Suite and administrative stakeholders, directors of pharmacy, quality leadership, and decision-makers.
• Cross-Functional Collaboration: Collaborate with Area Customer Squads and cross-functional stakeholders to strengthen strategic customer partnerships.
• Business Acumen & Innovation: Maintain expertise in cardiovascular and renal disease states, competitive landscape, industry trends, and cross-functional business initiatives.
• Compliance & Ethics: Adhere to all pharmaceutical industry regulations, compliance requirements, and company policies.

Required Qualifications

• Bachelor's degree

Benefits

Bayer offers a wide variety of competitive compensation and benefits programs.

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Your primary responsibilities include evaluating, planning, and administering treatment programs to help patients recover.

This role offers the opportunity to work with diverse patient specialties, including orthopedic, pediatric, neurologic, and sports medicine.

What You Will Get

In addition to the standard benefit offering, you can expect to receive:

• Our Elevated Earnings Program allows clinicians to earn bonuses starting at treating nine patients per day, increasing exponentially with every patient they treat
• Additional quarterly incentive for growing clinic and encouraging quality care delivered by all team members within clinic
• Local and national organization dues and license renewal reimbursement
• Development of leadership skills and opportunity for advancement through clinical leadership
• Race fee reimbursement
• Paid Time Off (PTO) and Extended Illness Bank (EIB) accrual

Your Responsibilities as a Clinic Manager

• Deliver evidence-based, quality care to each patient empowering them to exceed their functional outcome
• Establish timely treatment plans for each patient's specific needs
• Meet and exceed your clinic budget through referral generation, increased clinic visits, and appropriate billing practices
• Demonstrate a positive connection with patient, fellow clinicians, and other team members
• Build and maintain relationships throughout the community

Location

Clinic Address: 4852 Park St N, St. Petersburg, FL 33709

Qualifications

• Graduate of an APTA or CAPTE approved physical therapy program
• Management experience preferred
• State Licensure
• Basic Life Support certification from the American Heart Association

Compensation & Bonus Structure

• Base Salary: $78,000 - $95,000/year (based on experience and market factors)
• Monthly Incentive Bonuses for exceeding daily visit thresholds
• Sign-On Bonus: Up to $10,000 available in select locations!

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