The successful candidate will have a competitive pay rate, working a shift pattern of 4 on 4 off, 40 hours per week.

Key Responsibilities:

• Supervise daily activities to ensure a safe and efficient operation and prescribed customer service levels are met.
• Implement and maintain effective planning and allocation of resources.
• Manage all operational staff on shift to deliver a service consistent with Contract SLA'S.
• Complete delay reports and submit to relevant airlines.
• Note take alongside Operations Managers in investigation meetings.
• Responsible for training and development of staff and areas requiring improvement.
• Assist Operations Managers in maintaining staff discipline and conformance.
• Liaise with Airline on Duty Staff and other regulatory bodies.
• Communicate with Controllers regarding potential problems.
• Ensure staff are using systems appropriately to record correct data.
• Monitor ramp team activities through visual inspections and quality assurance checks.
• Investigate and report incidents or occurrences.
• Monitor staff/team sickness and absence.
• Challenge and investigate poor performance.
• Ensure company uniform policy is adhered to.
• Conduct performance meetings.
• Keep Operations Manager updated on correspondence and daily activities.
• Take appropriate action if standards are not met.
• Monitor additional revenue opportunities.
• Coach staff where required.
• Support resolution of customer complaints.

Requirements:

• Previous experience of primarily working in a similar role is desirable.
• Must have the right to work in the UK.
• Must pass a DBS check.
• Must be able to provide 5 years reference information.
• Must have a full UK driving license.

Behaviors:

• Excellent communication & interpersonal skills.
• Flexibility.
• Innovative.
• Achievement orientated.
• Energy/Drive.

Benefits:

• 24/7 GP support
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work

Job Data by YubHub.