The primary responsibilities include:

• Answering patient calls and responding to general patient inquiries in a professional and courteous manner
• Assisting patients with appointment scheduling, follow-up questions, and navigating clinic services
• Providing excellent customer service while maintaining patient confidentiality
• Addressing patient concerns within the scope of the position and escalating issues as appropriate
• Collaborating with the Patient Communication Team, Medical Assistants, providers, and front-office staff
• Following established message-routing protocols and provider-specific instructions

The ideal candidate has:

• High school diploma or equivalent
• Previous healthcare, medical office, call center, or customer service experience
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and work effectively in a fast-paced medical office
• Professional, compassionate, and patient-focused demeanor
• Ability to use computer systems and learn electronic medical record workflows
• Ability to maintain confidentiality and exercise good judgment when handling patient information
• Bilingual in English and Spanish is a plus

The schedule is Monday to Friday, 7:45 am - 5:00 pm, 4 days a week.

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Job Details

• Shift Details: On-call coverage for weekday nights (7:00 PM – 7:00 AM) and weekends
• Hours: No guaranteed or minimum hours; based on patient volume
• Compensation: On-call and worked time paid at premium rates
• Benefits Eligibility: Not eligible (PRN / On-call role)

Essential Functions

• Perform diagnostic MRI exams per department protocol
• Ensure proper patient identification, order verification, and exam preparation
• Review images for quality, clarity, and accuracy
• Adhere to MRI safety guidelines and maintain a safe working environment
• Provide patient education, comfort, and support
• Operate MRI equipment and related information systems
• Maintain accurate documentation and follow QC, safety, and infection control protocols

Minimum Qualifications

• American Registry of Radiologic Technologists (ARRT)(MR) or American Registry of Magnetic Resonance Imaging Technologists (ARMRIT) or ARRT(R) cross-trained in MRI
• Basic Life Support (BLS) certification for healthcare providers
• IV Competency within 30 days of hire

Preferred Qualifications

• 1–2 years of MRI experience
• Bachelor’s degree

Physical Requirements

• Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies
• Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy
• Expected to lift and utilise full range of movement to transfer patients
• Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment

Salary: $39.16 - $60.42 per hour

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