Job Summary: As a Leave of Absence Coordinator, you will analyze reported leave requests and determine paid leave benefits due based on client paid leave plans, policies, state and federal regulations.

Responsibilities:

• Establish FMLA claims and track and code documentation in accordance with internal workflow processes.
• Analyze FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.
• Identify action plans, determine benefits due, and make timely case decisions based on service expectations as established by the client.
• Communicate decisions and ongoing expectations with claimants and clients.
• Maintain professional client relationships.

Requirements:

• High school diploma or GED required.
• Strong oral and written communication, computer literate – including Microsoft Office, organisational skills required.
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Clerical or customer service experience or equivalent combination of education and experience preferred.

What We Offer:

• A stable, consistent work environment , both in-office and virtual.
• A comprehensive training program to help you support employees and customers from some of the world's most respected brands.
• A dedicated mentor and manager to guide you every step of your career journey.
• Career development and promotional opportunities as you take on new responsibilities.
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being.

Work Environment: When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.

Auditory/Visual: Hearing, vision and talking.

Job Data by YubHub.