The successful candidate will assist the General Manager in the day-to-day running of the space, manage all aspects in their absence, and deliver exceptional customer service.

Key responsibilities include:

• Supporting the General Manager in leading the team and acting as GM in their absence
• Working with the GM to find innovative ways to deliver KPIs and accurately report sales data
• Taking ownership of in-store operations, including front and back of house, to optimise operational efficiency
• Supporting the Visual Merchandising assistant to ensure replenishment is up-to-date and meets visual standards
• Assisting with payroll and rota submissions for the team
• Raising and closing sales invoices
• Leading by example in demonstrating outstanding customer service and supporting staff members who require improvement
• Supporting the Site Stock Manager with monthly stock takes to hit business KPIs on stock accuracy
• Becoming an expert in Soho House's interior design and style
• Supporting the wider team with in-store events and collaborations
• Generating reports and valuable feedback for the General Manager and wider business
• Being the first point of contact for customer escalations

We are looking for someone with:

• Over 5 years of experience in a luxury or premium retail environment
• A proactive and can-do attitude
• Understanding of the local and international furniture and design market
• Ability to think on their feet to quickly resolve queries and issues
• Excellent communication skills at all levels
• Good understanding of Microsoft 365 and other relevant software
• A warm and friendly manner
• Confidence working within a team and individually
• Leadership skills

Benefits include:

• Competitive compensation package
• Annual Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Cookhouse & House Tonic programmes
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts
• Team Events

Job Data by YubHub.