The Challenge to Solve: The Customer Support and Phone trainer at Slice is responsible for onboarding, developing, and empowering customer support and phone team members.

The Role You will create and execute a new employee training program, develop and maintain the team's training manual and records, and identify areas of improvement by creating data-driven assessments.

Responsibilities:

• Create and execute a new employee training program
• Develop and maintain the team's training manual and records
• Identify areas of improvement by creating data-driven assessments
• Implement existing and new job training to ensure all employees are fully informed and trained on existing processes
• Review surveys and quality assurance scores to monitor and analyze training effectiveness

The Winning Recipe:

• Excellent English verbal and written communication skills
• 3+ years coaching and/or training experience in a high-paced contact center environment
• Ability to lead training sessions in person or virtually
• Experience in creating tests to evaluate knowledge level and ability to analyze data to make decisions
• Must be able to travel to all Slice Customer Support offices in MK, and BPO locations

The Extras:

• A team obsessed with ping pong tournaments, pizza Fridays, and summer parties!
• Wellbeing + learning and development program

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As an Inside Sales Representative, you will educate pizzerias on the value of the entire Slice solution, focusing on selling and implementing Online Ordering to new shops.

Your goals will be based on selling and implementing Online Ordering to as many new shops as possible.

The product suite you'll be selling primarily focuses on Online Ordering, but also includes phone solution and the 'goods' (Slice supplies).

In this role, you will oversee the entire sales and upsell process - from prospecting and pitching to closing and onboarding.

You will primarily be on the phone completing the entire sales cycle with rare Video Product Demos included.

This is a high-velocity, strategic sales role with lots of daily touchpoints to achieve targets.

You'll need to stay on top of your shop prospect and partners, ensuring they are fully supported and set up for long-term success with Slice.

This includes building strong relationships, proactively identifying growth opportunities, and acting as the trusted advisor for your pizzeria partners.

The Team: You will report to an Inside Sales Manager. You will be part of a larger multinational inside sales team that shares ownership of selling all products to prospective shops across the United States.

The Winning Recipe: We're looking for a highly-motivated, entrepreneurial individual who is comfortable closing sales, operating in ambiguous situations, and collaborating with various cross-functional teams to maximize success.

These are the core competencies this role calls for:

• 3 - 5 years of sales experience (SMB and/or restaurant-tech industry is a plus, but not required)
• Strong track record of being a top performer and consistently exceeding goals
• Goal-oriented, excellent organizational abilities & relationship building skills, and a passion for managing the details
• A hustler who thrives in an ever-changing, fast-paced startup environment and is willing to contribute wherever necessary as plans and priorities change
• Excellent communication skills; effectively leads pitches and presentations and is comfortable on the phone.
• Ability to problem-solve and cater pitches to address owner pain points in real time
• A go-getter who is coachable, adaptable, internally motivated, and resilient
• Salesforce experience is ideal, not required
• Most importantly, you are excited about selling Slice and sharing our mission every day!
• Outstanding English skills both verbal and written, knowledge of Spanish is a plus (not required)

The Extras: Working at Slice means more than a job - it's a place where your growth actually gets invested in.

• Paid training from day one - we invest in your success from the start with fully paid on-the-job training
• Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
• Learning & Development program - because your skills should keep growing long after onboarding
• Referral program - help us grow the team and get rewarded for it
• Wellbeing program - a dedicated wellness stipend for your physical and mental health
• Competitive salary - plus night hour supplements and extra payments
• A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package

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The Challenge to Solve: Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food!

The Role: In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners.

The Team: You'll collaborate with peers, seniors and phone associates to ensure consistent execution across the team.

The Winning Recipe: These are the core competencies this role calls for:

• 3+ years experience in an Account Management, Customer Support or Customer Success role
• Excellent English verbal and written communication skills, minimum B2 level
• Excellent collaboration and communication skills with team members and leadership
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high paced contact center environment
• Ability to multitask and handle competing priorities during peak periods

The Extras: Working at Slice means more than a job - it's a place where your growth actually gets invested in.

• Paid training from day one
• Career growth that's real
• Learning & Development program
• Referral program
• Wellbeing program
• Competitive salary
• A team that knows how to have fun

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The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions.

You will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems.

The goal is to consistently deliver a fast, reliable, and high-quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline.

This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.

The Team In this role, you'll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations.

You'll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution.

You'll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team.

You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.

The Winning Recipe These are the core competencies this role calls for:

• Excellent English verbal and written communication skills, minimum B2 level
• 1 year experience in customer support, operations, or a similar role, or equivalent relevant experience
• Strong attention to detail with the ability to consistently process customer requests accurately
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high-paced contact center environment
• Ability to multitask and handle competing priorities during peak periods
• Collaborate and communicate effectively with team members and leadership

The Extras Working at Slice means more than a job - it's a place where your growth actually gets invested in.

• Paid training from day one - we invest in your success from the start with fully paid on-the-job training
• Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
• Learning & Development program - because your skills should keep growing long after onboarding
• Referral program - help us grow the team and get rewarded for it
• Wellbeing program - a dedicated wellness stipend for your physical and mental health
• Competitive salary - plus night hour supplements and extra payments
• A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package

XML job scraping automation by YubHub

The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions.

You will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems.

The goal is to consistently deliver a fast, reliable, and high-quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline.

This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.

The Team In this role, you'll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations.

You'll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution.

You'll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team.

You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.

The Winning Recipe These are the core competencies this role calls for:

• Excellent English verbal and written communication skills, minimum B2 level
• 1 year experience in customer support, operations, or a similar role, or equivalent relevant experience
• Strong attention to detail with the ability to consistently process customer requests accurately
• Comfort using ticketing systems, CRMs, and basic spreadsheets
• Ability to stay calm, empathetic, and effective in a high-paced contact center environment
• Ability to multitask and handle competing priorities during peak periods
• Collaborate and communicate effectively with team members and leadership

The Extras Working at Slice means more than a job - it's a place where your growth actually gets invested in.

• Paid training from day one - we invest in your success from the start with fully paid on-the-job training
• Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
• Learning & Development program - because your skills should keep growing long after onboarding
• Referral program - help us grow the team and get rewarded for it
• Wellbeing program - a dedicated wellness stipend for your physical and mental health
• Competitive salary - plus night hour supplements and extra payments
• A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package

XML job scraping automation by YubHub

The role will handle escalations for shop partners who leverage the online Slice platform to power their digital presence. You'll play a crucial role in the retention and success of these partner shops, and by extension Slice.

The ideal candidate will bring a customer-first attitude, a strong ability to manage client relationships, and a proven track record of solving problems.

Responsibilities

• Manage high-risk accounts with a focus on saves and growth
• Manage a portfolio of low-volume, high-potential accounts
• Strong interpersonal, communication, and negotiation skills
• Proficiency in Salesforce, Slack, Excel, and other account management tools
• Strategic mindset with strong analytical and problem-solving skills
• Team-first individual with a positive mindset

Requirements

• 1-2 years of experience in customer-facing roles, sales, or account management (experience in the restaurant or hospitality industry is highly preferred)
• Fluency in English language, multiple languages a strong plus

Benefits

• Paid training from day one
• Career growth with clear paths to grow within the team and across the organization
• Learning & Development program
• Referral program
• Wellbeing program with a dedicated wellness stipend
• Competitive salary with night hour supplements and extra payments
• A team that knows how to have fun with ping pong tournaments, Pizza Fridays, and summer parties

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The Challenge to Solve Empower small business owners with the premier commerce enablement solution for local, independent pizzerias.

The Role This role will oversee a team of key account managers who leverage the entire Slice platform to power their shops who are critical to our business. You'll manage a small portfolio of Key Accounts as well as escalations, cancellations and customer complaints. You’ll ensure shop partners receive timely, proactive, and solutions-oriented support that exceeds their expectations and partners cross functionally across Slice to ensure the shop success checklist is applied to all Key Accounts.

The ideal candidate will bring a deep understanding of leadership, a strong ability to manage long-term client relationships, and a proven track record of solving problems.

Responsibilities:

• Manage a small portfolio of Key Accounts
• Handle escalations, cancellations, and customer complaints
• Ensure shop partners receive timely and proactive support
• Partner cross-functionally across Slice to ensure shop success

Requirements:

• 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment
• Strong track record of individual performance
• Proven ability to manage complex, high-value accounts with a focus on retention and growth
• Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity
• Demonstrated ability to mentor peers, bring a positive mindset, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance
• Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics
• Strong interpersonal, communication, and negotiation skills
• Proficiency in Salesforce, Slack, Excel, and other account management tools
• Fluency in multiple languages and proficiency on the Slice platform, products and our customer base is a strong plus

The Extras Working at Slice means more than a job - it's a place where your growth actually gets invested in.

• Paid training from day one
• Career growth that's real
• Learning & Development program
• Referral program
• Wellbeing program
• Competitive salary
• A team that knows how to have fun

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