We are seeking a TRICARE Beneficiary Services Representative (BSR) to support active-duty military members and their families. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

Responsibilities:

• Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis
• Process primary care manager (PCM) changes according to Military Treatment Facility (MTF) guidelines
• Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone
• Provide basic claims status updates and support
• Conduct informational sessions for various events
• Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems
• Assess and escalate issues as needed for proper resolution
• Comply with all HIPAA regulations and maintain confidentiality of Protected Health Information (PHI)
• Collaborate with and support team members

Requirements:

• Bachelor's degree in a related field OR associate's degree in a related field with 4 years of health-related experience OR major certification in a related field with 4 years of health-related experience OR high school diploma with 8 years of health-related experience
• U.S. citizenship
• SOFA/Command-sponsored status as a dependent of an active-duty service member, DoD employee, or U.S. contractor supporting the DoD
• Must have a Missione Visa and Soggiorno permit
• Eligible to obtain and maintain ADP IT III clearance (non-sensitive position, tier 1)
• 3+ years of customer service experience
• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims

Salary: $32,000 per year

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