In this role, you will be the first point of contact for patients and visitors, providing an efficient and welcoming reception service both in person and over the phone.

The successful candidate will have excellent communication skills, confidence, and a proactive attitude. You should be computer literate, hardworking, eager to learn, and ready to take initiative.

Main duties of the job

As a Receptionist, you will be the friendly first point of contact for patients and visitors, helping them access the services they need. You will support the smooth running of the practice by managing appointments, handling enquiries, and assisting with administrative tasks.

Job responsibilities

• Greet and assist patients and visitors, providing guidance and support as needed
• Manage the appointment system, including booking, rescheduling, and follow-ups
• Respond to enquiries in person, by phone, or by email in a professional manner
• Enter and update patient information accurately on the computer system
• Assist patients with payments for private services and issue receipts
• Process new patient registrations and temporary cover documentation
• Support clinical and administrative staff with general tasks as required
• Maintain a tidy, organized, and professional reception area
• Ensure security procedures are followed at the start and end of the day

Additional Duties

• Assist with scanning, filing, and other document management tasks
• Support colleagues during staff absences or periods of high workload
• Follow practice policies on confidentiality, health & safety, and safeguarding
• Contribute to continuous improvement and efficient service delivery within the team

Person Specification

• Good interpersonal and communication skills
• Good IT skills
• Experience of working in a fast-paced role

Benefits

• Salary: £12.50 an hour
• Fixed term contract for 2 years
• Part-time working pattern

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