As a Shift Supervisor at CVS Health, you'll be a key leader supporting the store management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.

Responsibilities

• Management:
• Work effectively with store management and store crews
• Supervise the store's crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews

• Customer Service:
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality

• Merchandise/Presentation:
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Requirements

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

• High School diploma or equivalent preferred but not required

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources

Job Data by YubHub.

Under the direction of your preceptor, you will complete a comprehensive training roadmap designed to give you hands-on experience and an overview of store, district, and regional operations.

Your responsibilities will include:

• Living our purpose by following all company Standard Operating Procedures (SOPs) to help Pharmacists and Technicians manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care
• Offering to counsel, fielding medical questions, and soliciting information on a patient's medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist
• Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation
• Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team
• Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
• Delivering additional patient health care services, such as immunizations and point-of-care testing, where allowable by law and supported by required training and certification

If permissible, you may also support immunizations, which includes:

• Completing additional licensure and training requirements to obtain Technician Immunizer status
• Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions
• Monitoring for, and responding to, adverse reactions
• Reviewing and collecting patient information

Required Qualifications:

• Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required

Essential Functions:

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and Focus: ability to concentrate on a task over a period of time, pivot quickly from one task to another, and confirm prescription information and label accuracy
• Customer Service and Team Orientation: actively look for ways to help people, notice and understand patients' reactions, and respond appropriately
• Communication Skills: use and understand verbal and written communication to interact with patients and colleagues
• Mathematical Reasoning: ability to use math to solve a problem, such as determining the total number of tablets to dispense
• Problem Resolution: identifying challenging patient or colleague interactions and choosing the best course of action
• Physical Demands: be mobile and remain upright for extended periods of time, lift, scan, and bag items, and extend hand(s) and arm(s) multiple directions to place, move, or lift items

Preferred Qualifications:

• 1+ years of related work experience in pharmacy, retail, medical, or customer service setting
• Ability to become immunization certified
• Ability to work in home store, and across the market in other locations, to meet business needs
• Proficiency in Microsoft Suite

Pay Range: $20.00 - $23.75

Benefits: We offer a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues, including dental, vision, wellness resources, employee discounts, and access to certain voluntary benefits.

Job Data by YubHub.