As an Assistant Front Office Manager (M/F), you will train and develop the front office team in departmental operating standards.

Key responsibilities include:

• Maintaining a consistent focus on improving front office operations and seeking ways to maximize productivity and energy savings
• Leading and supporting employees to achieve financial, operational, and service delivery targets
• Fostering a winning, solution-oriented work environment and motivating team members to deliver excellent service
• Conducting daily concierge and front office briefings and monthly employee meetings
• Ensuring adherence to Accor Hotels & Resorts policy relating to Fire, Hygiene, Health, and Safety
• Driving the performance of the front office and concierge team members, including performance appraisals, coaching, and counselling
• Ensuring the team works with a sales-focused attitude and is aware of sales opportunities within the hotel
• Managing room revenue targets and keeping team members informed of performance results
• Handling book-out situations in a diplomatic and professional manner
• Ensuring guests are communicated with and assisted efficiently and professionally
• Maintaining high standards of grooming and reviewing guest comments and feedback
• Having full knowledge of all products and services provided by the property and in the local area
• Participating in guest events when requested
• Adhering to company credit policies and ensuring daily system closing procedures and reports are completed as per company standards

Qualifications:

• Minimum 2-3 years' experience in Front Office operations, preferably in a supervisory or team leader position within the hospitality industry
• Previous experience in an international or branded hotel is advantageous
• Proficient in Property Management Systems (PMS) and standard computer applications
• Strong knowledge of Front Office procedures, including check-in/check-out, room allocation, cashiering, and guest relations
• Excellent leadership, communication, and interpersonal skills
• Strong problem-solving and decision-making abilities
• Demonstrated understanding of revenue optimisation, room inventory management, and upselling techniques
• Fluent in English (spoken and written); additional languages are advantageous

Job Data by YubHub.

As a Director of Revenue, you will drive the forecasting process for all operating departments, identifying revenue potentials and assessing supply and demand variables.

Key Responsibilities:

• Develop and communicate revenue optimization strategies, including pricing guidelines and availability controls.
• Optimize revenue from group segments and function rooms through strategic availability planning and performance analysis.
• Conduct daily and monthly performance analysis, including market segment tracking and comp set benchmarking.
• Prepare comprehensive monthly reports and market share analysis for General Manager review.
• Support and challenge the Sales team in account performance analysis and provide guidance on strategy implementation.

Qualifications:

• Analytical/Critical Thinking
• Basic Computer Skills
• Job Specific Computer Skills
• Oral Comprehension
• Number Facility
• Reading Comprehension
• Revenue Management
• Writing
• Mathematics

Job Data by YubHub.