Responsibilities:

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations;
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs;
• Analyze logs, error traces, and metrics to identify root causes;
• Query production databases (read-only) to validate data-related issues;
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches;
• Escalate complex issues to Engineering with clear documentation and findings;
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes;
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations;
• Maintain deep understanding of client solutions and meet KPI.

Requirements:

• Excellent English skills (at least C1 for both spoken and written);
• 2+ years of customer-facing experience in L1/L2 (or L3) technical support, with hands-on troubleshooting and code-reading skills;
• Strong SQL skills and experience with production-scale relational databases;
• Working knowledge of PHP and/or JavaScript/TypeScript, enough to implement small, low-risk fixes;
• Familiarity with AWS or another cloud provider, including logs, services, and secrets;
• Strong customer-focused approach and excellent communication skills;
• Ability to explain technical concepts in a clear, simple, and customer-friendly manner;
• Strong written communication skills and ability to document technical findings clearly;
• Strong analytical thinking and research skills;
• Ability to identify when an escalation to the Engineering team is required;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).

Benefits:

• Fixed schedule: Monday–Friday, 10:30 PM - 7AM GMT+11;
• Opportunity to cooperate fully remotely from EU;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

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Your main objectives will be to:

• Expand the reach of Red Bull among students
• Increase brand awareness and product knowledge
• Collaborate with sales to cover university points of sale
• Manage the Red Bull brand on campus

To be successful in this role, you should have:

• A valid driving license
• Excellent communication skills and a charismatic personality
• Passion for the Red Bull brand and product
• Strong connections within the student community
• Creative mindset and entrepreneurial spirit
• Ability to balance studies with part-time work
• Interest in learning and applying new skills in marketing, negotiation, and sales
• Good level of English (ideally)

In return, you can expect a flexible working environment, opportunities to develop your skills, and a chance to be part of a global brand.

Travel requirements: 20-30%

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Your main goals will be to reach new consumers, engage with university students, collaborate with sales teams to cover university sales points, and manage the brand in your university.

This includes direct contact with consumers and customers, fostering product trials, and occasionally working at Red Bull events to ensure an unforgettable brand experience.

The program offers a flexible environment that allows you to organize your day-to-day activities with relative autonomy while developing real marketing and brand management experience.

Responsibilities:

• Develop and execute marketing and sales plans to take the brand and consumption to the next level in the student world
• Expand knowledge of the target audience and promote the brand and product in your university and local area
• Collaborate with sales teams to cover university sales points
• Manage the brand in your university
• Contact consumers and customers directly, foster product trials, and work at Red Bull events

Requirements:

• Valid driving license
• Excellent communication skills and charismatic personality
• Passion for the brand and product
• Integrated into university life with a deep understanding of the university and region
• Creative mindset and entrepreneurial spirit with high sense of responsibility and initiative
• Ability to balance studies and part-time work with availability some afternoons and weekends
• Interest in learning and applying new skills, especially in marketing, negotiation, and sales
• Connection with different groups and influential individuals within the campus
• Good level of English (ideally)

Benefits:

• Opportunity to develop marketing and brand management skills
• Flexible work environment
• Travel opportunities (20-30%)

What we offer:

• A chance to be part of a dynamic and empowered brand ambassador program
• Real marketing and brand management experience
• Opportunities for growth and development

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