As a Cluster Marketing Communications Executive, you will support the development and management of the resort's annual Marketing Communications budget, ensuring alignment with the approved marketing plan and the establishment of measurable action plans and performance indicators.

Main Duties and Responsibilities

• Advertising, Public Relations, Partnerships and Brand Website: Support the development and management of the resort's annual Marketing Communications budget, assist in developing and executing proactive advertising and communications plans, draft press releases, media pitches, fact sheets and other public relations materials, coordinate media, influencer and social media stay requests, maintain accurate and up-to-date media, influencer and business partner databases, monitor and track the resort's publicity, and support the development of sponsorships and strategic partnerships.
• Social Media Management: Assist in developing and implementing social media strategies, content calendars and marketing campaigns, create engaging content, identify and engage suitable influencers, monitor social media channels, and use analytical tools to monitor and evaluate monthly performance.
• Marketing Collateral, Photography, Videography and Visual Content Management: Assist in the development and production of marketing collateral, capture high-quality photography and videography content, conceptualise, plan, storyboard, shoot and edit short-form and long-form video content, and maintain an organised and current digital asset library.

Technical Skills

• Photography: Proficiency in operating professional camera systems, strong knowledge of composition, lighting, colour, visual storytelling and post-production editing, and demonstrated experience in photographing luxury hospitality environments.
• Videography: Demonstrated experience in shooting and editing video content, proficiency in mobile content creation tools and workflows, advanced video-editing capabilities, and working knowledge of audio recording, lighting, framing, transitions, colour grading, subtitles and motion graphics.

Administration and Reporting

• Raise and process Purchase Requests, Complimentary Accommodation Forms, Contract Approval Forms and other relevant administrative documents, obtain quotations, liaise with Procurement, Finance, operational departments and external vendors, monitor marketing expenses and commitments, compile monthly publicity reports, and maintain accurate records.

Additional Information

• Strong business acumen, critical thinking and strategic decision-making skills, strong human relations and influencing skills, strong communications skills, ability to work independently and take initiative, strong time management skills, and creative and resourceful.

Job Data by YubHub.

Job Summary The Cluster Director of Commercial and Marketing is responsible for leading and driving the overall commercial strategy for Raffles Sentosa Singapore and Sofitel Singapore Sentosa. The role oversees Sales, Events, Weddings, Marketing and other commercial functions to maximise revenue, market share, profitability and brand positioning.

Responsibilities

• Develop and implement the overall commercial and marketing strategy for Raffles Sentosa Singapore and Sofitel Singapore Sentosa Resort & Spa to achieve revenue, profitability and market share objectives.
• Work closely with the Cluster General Manager to establish annual commercial priorities, sales and marketing plans, budgets and action plans.
• Identify strategic, organisational and tactical initiatives to improve commercial effectiveness, efficiency and performance.
• Lead the development and execution of initiatives to drive Rooms, Food & Beverage, Meetings & Events, Weddings and other revenue streams.
• Continually assess market trends, competitor activity and customer behaviour to identify opportunities and adjust strategies accordingly.
• Establish clear commercial objectives, performance indicators and reporting mechanisms to support informed decision-making.
• Create a predictable sales model and drive accurate monthly, quarterly and annual forecasting.

Sales & Business Development

• Provide strategic leadership and direction to the Proactive Sales, Reactive Sales, Events and Weddings teams.
• Ensure the achievement and maximisation of Rooms and Banquet revenue, overall profitability and other agreed commercial targets.
• Proactively identify, develop and secure new business opportunities across relevant market segments, with particular focus on luxury leisure, corporate, MICE, weddings and social events.
• Establish effective solicitation and account management strategies to maximise revenue and yield.
• Identify priority markets and accounts through market intelligence and research and ensure appropriate account coverage.

Marketing & Brand Positioning

• Lead the development and implementation of integrated marketing strategies that support revenue generation, brand awareness and commercial objectives.
• Work closely with the Marketing team to develop effective demand-generation initiatives across relevant channels.
• Ensure alignment between sales, marketing, communications, partnerships and brand strategies.
• Strengthen the market positioning and visibility of Raffles Sentosa Singapore while ensuring all activities are aligned with the Raffles brand, standards and luxury positioning.

Revenue Optimisation & Business Intelligence

• Work closely with Revenue Management and other relevant stakeholders to maximise revenue, yield, profitability and market share.
• Analyse business performance, market trends and customer data to identify opportunities and potential risks.
• Ensure effective use of CRM, sales intelligence, business analytics and reporting tools.
• Drive the development of meaningful commercial reports, forecasts and dashboards to support strategic decision-making.

People Leadership

• Build, lead and develop a high-performing commercial and marketing team.
• Recruit, onboard, develop, motivate and retain capable and committed team members.
• Provide clear leadership, direction, coaching and support to direct reports and their respective teams.
• Establish a culture of accountability, collaboration, innovation and continuous improvement.

Stakeholder Management

• Work closely with operational and cross-functional teams to ensure alignment between commercial strategies and operational capabilities.
• Develop strong relationships with key corporate accounts, industry partners, Accor stakeholders and other relevant organisations.
• Ensure effective communication of commercial priorities and strategies throughout the hotels.

Qualifications

• Minimum 8 to 10 years of progressive commercial leadership experience within luxury hospitality, with significant experience in Sales and Marketing.
• Proven experience leading multi-functional commercial teams, including Sales, Events, Marketing and/or Revenue-related functions.
• Strong understanding of luxury hospitality markets, customer behaviour and distribution channels.
• Demonstrated track record of achieving revenue growth, market share and profitability targets.

Job Data by YubHub.

As a senior commercial and operational leader, you will be responsible for the complete lifecycle of the events business, from sales strategy and revenue generation through to flawless on-site execution.

Key Responsibilities:

• Develop and execute a comprehensive cluster events strategy to maximize revenue, profitability, market share, and brand positioning for both properties.
• Identify new demand generators, key market segments, and strategic partnerships to grow the overall events portfolio.
• Own annual budgets, business plans, forecasts, and long-term growth strategies for Events, MICE, and Weddings.
• Lead high-level negotiations for major events, global accounts, luxury agencies, and key production partners.
• Oversee all event sales activities, including MICE, Corporate Events, Incentives, Weddings, Social, and Special Events.
• Ensure optimal conversion, pricing strategy, yield management, and production pacing in close partnership with Revenue Management.
• Establish clear KPIs, performance metrics, and accountability across both event sales and event services teams.
• Drive consistent achievement of revenue and profitability targets.
• Ensure the seamless execution of all events across both properties, delivering legendary Raffles service and refined Sofitel hospitality.
• Set and uphold world-class service standards, operational procedures, and guest experience benchmarks.
• Personally oversee high-profile, VIP, and complex events.
• Act as senior brand ambassador for both properties within the global events and luxury travel marketplace.
• Strengthen relationships with key planners, agencies, corporates, wedding specialists, and industry influencers.
• Represent both properties at major industry events, roadshows, trade shows, and strategic client engagements.
• Lead, mentor, and develop the cluster Event Sales & Services organisation.
• Build a high-performance culture with strong engagement, training, succession planning, and retention.
• Foster collaboration between commercial and operations teams across both hotels.
• Partner closely with Sales, Revenue, Marketing, Finance, Culinary, and Hotel Operations to ensure full alignment of commercial objectives and flawless delivery.
• Drive continuous improvement, innovation, and best-practice sharing across both hotels.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business, or related field (Master’s degree preferred).
• Minimum 12–15 years of senior leadership experience in event sales and operations within luxury or premium hospitality.

Requirements:

• Proven success leading complex, high-value MICE, wedding, and special event portfolios.
• Strong financial, commercial, and strategic acumen.
• Exceptional leadership, negotiation, and stakeholder management capabilities.
• Experience managing multi-property or cluster operations preferred.

Job Data by YubHub.

As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling. There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.

Reporting to the Hotel Manager, the Director of Food & Beverage is responsible for overseeing the overall culinary and F&B operations, hygiene and food safety standards and to maintain high standards of quality of food offering and service delivery across all dining venues. He/she will engage in strategic planning, management, and innovation to drive revenue, elevate guest satisfaction, and uphold a reputation for food & service excellence.

Responsibilities:

• FOOD QUALITY: Responsible for the quality of all food served throughout the restaurants and banquet and ensure that the food presented to guests is consistently of high-quality standards. Be alert on freshness, presentations and temperature of food served. Plan, coordinate and supervise all menu implementations. Guide respective Kitchen Manager in creating and developing new dishes and recipes by keeping up with the latest market trends. Supervise all food tasting sessions.

• COST CONTROL: Responsible and accountable for the overall food cost as well as non-food costs such as kitchen supplies, energy costs, utensils and operating guest supplies. Guide respective Kitchen Manager in finding ways to further improve the food cost through strategic purchasing and working process, without negatively affecting pre-determined quality standards. Control and ensure that expenses/purchases/requisitions are within budget limits and maintains food gross profit set by the hotel.

• HYGIENE AND SANITATION: Ensure all kitchen operations complied with quality, hygiene and other standards at all times in line with HACCP and local authorities’ standards. Communicate and update local requirements, food sanitation laws, safety regulations and others to all staff.

• SERVICE EXCELLENCE & GUEST EXPERIENCE: Strive to improve kitchen and service operating procedures constantly for a seamless and delightful dining experience. Stay informed on global food and beverage trends. Propose and initiate new services and products for our guests.

• GENERAL MANAGEMENT: Develop and direct all food & beverage operational activities towards supporting the Hotel’s goals - Gross Operating Profit, Guest Satisfaction, Brand Consistency and Employee Engagement. Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations. Lead and inspire a diverse team while collaborating with various departments to create a world-class dining experience that aligns with the brand's values and standards.

Qualifications:

• Degree/Diploma in Hospitality or equivalent
• Minimum 10 years of relevant hospitality F&B experience in a managerial appointment

Additional Information:

• Strong business acumen, critical thinking and strategic decision-making skills
• Strong human relations and influencing skills
• Strong communications (verbal and written), planning and coordination skills
• Ability to work independently and take initiative
• Strong time management skills
• Creative and resourceful
• Strong culinary knowledge and skills
• Flexible with working days and hours including weekends and public holidays

Job Data by YubHub.

The ideal candidate will have strong commercial acumen, a passion for luxury hospitality, and the ability to create memorable experiences that reflect the distinctive Raffles brand.

Key responsibilities:

• Drive wedding sales revenue and achieve agreed financial targets for Raffles Sentosa Singapore.
• Develop and execute strategies to grow the wedding business, including local, regional, social, and luxury wedding segments.
• Manage wedding enquiries from initial contact through consultation, proposal, negotiation, contracting, and final handover to the Events Operations team.
• Conduct personalised wedding consultations and venue showcases, understanding each couple's vision and translating it into a bespoke Raffles experience.
• Build and maintain strong relationships with couples, wedding planners, event agencies, luxury partners, and other key business partners.
• Proactively develop new wedding leads through networking, referrals, partnerships, events, showcases, and industry contacts.
• Prepare compelling proposals, quotations, packages, and contracts tailored to clients' requirements.
• Negotiate confidently with clients while protecting hotel revenue, profitability, and commercial interests.
• Work closely with Culinary, Events Operations, Butler Services, Rooms Division, and other departments to ensure seamless delivery of weddings.
• Ensure accurate forecasting, pipeline management, sales reporting, and follow-up of all wedding opportunities.
• Monitor market trends, competitor activities, wedding trends, and client preferences to identify new business opportunities.
• Develop creative wedding packages and initiatives that strengthen Raffles Sentosa Singapore's positioning within the luxury wedding market.
• Maintain accurate records of all enquiries, client interactions, proposals, contracts, and business activities in the relevant systems.
• Attend wedding fairs, showcases, networking events, site inspections, and client meetings to promote the hotel and generate business.
• Ensure a smooth and detailed handover from Sales to Events Operations, maintaining clear communication on client expectations and commitments.
• Support the Director of Events Sales in developing annual sales strategies, budgets, and business plans.

Requirements:

• Diploma or Degree in Hospitality Management, Business, Sales & Marketing, Events Management, or a related discipline.
• Minimum 5–8 years of relevant experience in luxury hospitality, events, wedding sales, catering sales, or a similar role.
• Proven track record in achieving wedding or events sales targets and generating new business.
• Strong understanding of the luxury wedding and events market in Singapore.
• Established network of wedding planners, event agencies, luxury partners, or relevant industry contacts will be an advantage.
• Experience in a luxury hotel or prestigious events venue is highly preferred.

Skills & Competencies:

• Strong sales, negotiation, and business development skills.
• Excellent communication, presentation, and interpersonal skills.
• Highly customer-focused with the ability to build genuine and lasting relationships.
• Strong commercial awareness with the ability to identify revenue opportunities.
• Excellent organisational skills and attention to detail, particularly in managing multiple wedding enquiries and deadlines.
• Creative and solutions-oriented, with the ability to personalise experiences for discerning clients.
• Confident in conducting presentations, venue tours, consultations, and negotiations.
• Strong collaboration skills with the ability to work effectively across multiple hotel departments.
• Proficient in Microsoft Office and relevant hotel sales systems.
• Able to work flexible hours, including evenings, weekends, and public holidays when required.

Job Data by YubHub.

You will focus on managing inventory and analyzing market data to provide actionable insights for the Cluster Director of Revenue. You will collaborate with various departments such as sales, marketing, and reservations to enhance their work.

Your responsibilities will include:

• Analyzing revenue, sales, and market data to identify trends, patterns, and performance gaps
• Developing and implementing pricing strategies and managing inventory across channels to maximize revenue and market share
• Monitoring competitors' strategies, pricing, and market conditions to identify opportunities
• Maintaining and utilizing revenue management systems and tools such as Opera Cloud and RMS
• Collaborating with Sales, Marketing, Operations, and Leadership to align strategies and resolve issues

The ideal candidate will have:

• A Bachelor's degree in Hospitality or Business
• At least 1.5 years of experience in luxury segment hotel revenue in Singapore
• Strong understanding of market segments, channel mix, and revenue tools
• Advanced skills in Microsoft Excel and experience with industry-specific software
• Strong quantitative skills to interpret large datasets and identify performance trends

Job Data by YubHub.