As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

Responsibilities:

• Travel 25-75% of the time for multi-site coverage within the EA region, including Bahrain, Belgium, Germany, Italy, Spain, and the UK.
• Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.
• Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
• Provide basic claims status updates and support.
• Conduct informational briefings for events like in/out processing, maternity, and pre-separation/retirement.
• Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
• Assess and escalate issues as needed for proper resolution.
• Maintain compliance with HIPAA regulations and handle Protected Health Information (PHI) confidentially.
• Collaborate with and support team members remotely.

Requirements:

• High school diploma or GED.
• U.S. citizenship.
• SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. contractor.
• Eligible for ADP IT III clearance.
• 3+ years of customer service experience.
• Willingness to travel 25-75% of the time.

Essential Skills:

• Fluent in English.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Effective presentation and communication skills.
• Ability to work independently and with minimal supervision.
• Strong organizational and time management skills.

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Background in U.S. military healthcare delivery, medical environments, or civilian healthcare systems.

Salary: $34,500 annually, plus a $3,500 annual foreign service premium.

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