Job Summary: As a Network Support Analyst, you will play a critical role in ensuring the smooth operation of network services for our clients. You will assist with various duties, including creating and updating tickets, monitoring network events, performing IP network support, and troubleshooting SATCOM and IP network issues.

Primary Responsibilities:

• Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF and RF communications.
• Monitor network events and element management failures in real-time on a 24x7x365 basis.
• Perform IP network support to include configuration of routers, switches, firewalls and voice equipment.
• Perform IP satellite modem support to include configuration and issue of option/boot/RSP files.
• Remotely access and de-access customers into the IP/SATCOM networks.
• Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
• Verify equipment is operating in the baseline configuration.
• Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).

Basic Qualifications:

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operations environment.
• Moderate experience with one or more of the following: Utilization of SAA/GAAs as a source documentation for network configuration.
• Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
• Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
• Currently possess an active Secret security clearance.
• Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs.

Required Education and Experience:

• High school diploma and 2-4 years of experience.

Benefits: No benefits information provided.

Pay Range: $48,100.00 - $86,950.00

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Responsibilities:

• Perform customer coordination, Initial Test and Acceptance (IT&A), execution of all reporting functions, and complete data input associated with new service activations
• Work directly with customers, solution architects, and vendor SMEs to implement changes and resolve issues
• Manage Service Orders in accordance with Change Management procedures
• Ensure Telecommunication Service Orders (TSOs) are in place and accurate for scheduled network additions and changes
• Initiate network device configurations using configlets
• Analyze DISN and databases to validate and implement customer requirements
• Design and implement solutions to highly technical problems through testing, documentation, and modification of configurations on network devices
• Coordinate and program customer circuit activation with commercial vendors
• Perform network monitoring to assess if deployed changes have caused impacts to customer traffic
• Utilize systems analysis techniques and procedures to determine hardware, software, or system functional requirements
• Engage with DISA project managers and customers to resolve issues with incomplete or unclear requirements

Basic Qualifications:

• Proficient knowledge of network hardware equipment specifications, configuration and testing processes
• Knowledge of configuring, activating, testing, and analyzing network systems
• Network engineering, problem management, and performance management experience
• Understanding of basic telecommunications and information technology terms and technology
• Knowledge of data and voice network design
• Experience with network services (BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, VRF, etc.) and network appliances
• Ability to work in a team environment, but self-driven to complete assignments
• Strong written and verbal communications, team building, and collaboration skills
• An active Secret security clearance is required
• DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent)

Preferred Qualifications:

• Prior experience at DISA, or knowledge of DISA systems and processes
• Prior experience with SharePoint data entry
• Experience performing customer outreach
• Experience with DISA Request Fulfillment process and associate documents
• Basic understanding of Department of Defense, its policies, and hierarchy
• Network certifications: Cisco Certifications (CCNA, CCNP, etc.), Microsoft certifications (MCSE, etc.), security certifications (Security + CE, CISSP, etc.)- ITIL certification

Education and Experience:

• Requires BS degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience

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Your primary role is to act as the operational safeguard for the Defense Information Systems Agency (DISA).

Before a scheduled maintenance window occurs, or when an unexpected network event strikes the Defense Information Systems Network (DISN), you will evaluate the complex network topology to determine exactly which military missions, circuits, and customers will be impacted.

You will translate complex network data into clear, actionable assessments for Government leadership, ensuring that the DoW is never blindsided by an outage.

Responsibilities

• Analyze & Report: Evaluate Authorized Service Interruptions (ASIs) and unplanned network events by analyzing circuit paths and network topologies to determine the precise impact on customer missions.
• Mission Impact Assessment: Utilize network management and monitoring tools to assess and communicate real-time or forecasted mission impacts resulting from maintenance, unplanned outages, severe weather, or real-world events.
• Emergency Surge Support: Provide high-speed, high-accuracy impact assessments during emergency network outages (e.g., cut fiber, hardware failure) to support executive-level reporting and situational awareness.
• Mission Documentation: Ensure all impact findings and assessments are accurately logged, tracked, and updated across enterprise management systems, utilizing both ServiceNow and legacy toolsets.

Requirements

• On-Site Presence: Ability and willingness to work 100% on-site at Scott AFB, IL (No remote work possible).
• Experience: High School diploma and 1–3 years of prior experience in an IT Operations Center (ITOC), Network Operations Center (NOC), or telecommunications environment.
• Technical Baseline: A current and active DoD 8570 IAT Level II certification (Security+ CE) is required before your start date.
• Security Clearance: A current and active DoD Secret security clearance is required.
• Analytical Mindset: Demonstrated ability to trace network paths and understand the critical relationship between physical hardware and logical circuits.
• Communication: Strong written and verbal communication skills with the ability to translate technical findings into professional reports for Government oversight.

Desired Qualifications

• Platform Expertise: Practical experience navigating and querying ITSM records within ServiceNow and dashboarding capabilities.
• Network Fundamentals: A practical understanding of the OSI model, IP routing, Optical networking, and/or ATM switching.
• Vendor Familiarity: Prior experience interpreting data or navigating interfaces for Cisco, Juniper, Ciena, or Promina network devices.
• Agile/ITIL: Familiarity with ITIL processes or working within a team-focused, fast-paced operational environment.
• Education: A Bachelor’s degree in a relevant IT or Engineering discipline.

The pay range for this position is $40,300.00 - $72,850.00.

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Primary Responsibilities:

• Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF and RF communications.
• Monitor network events and element management failures in real-time on a 24x7x365 basis.
• Perform IP network support to include configuration of routers, switches, firewalls and voice equipment.
• Perform IP satellite modem support to include configuration and issue of option/boot/RSP files.
• Remotely access and de-access customers into the IP/SATCOM networks.
• Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
• Verify equipment is operating in the baseline configuration.
• Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).

Basic Qualifications:

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operations environment.
• Moderate experience with one or more of the following: Utilization of SAA/GAAs as a source documentation for network configuration.
• Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
• Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
• Currently possess an active Secret security clearance.
• Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs.

Required Education and Experience:

• High school diploma and 2-4 years of experience.

Pay Range: $48,100.00 - $86,950.00

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Primary Responsibilities:

• Design, develop, document, test, and release software written in Python, XML, and other languages for use with the Cisco Network Services Orchestrator (NSO) platform.
• Integrate software with network devices, including Cisco ASR9K and Juniper MX series routers.
• Perform engineering tasks related to the design, implementation, and integration of network changes and sustainment of customer systems in a Wide Area Network environment.
• Conduct planning and performance of analytical research, design development, and other tasks to align with customer specifications.
• Ensure efficient delivery of contract capabilities using industry standards and repeatable processes.
• Mitigate risks, control costs and schedule variance, and effectively manage large scale, integrated projects.
• Perform a variety of analytical tasks which include hardware and software design and implementation.
• Proactively and independently identify, report, monitor, and mitigate technical risks.
• Frequently communicate and collaborate with other team members to ensure successful completion of project objectives.
• Provide mentorship and act as a technical resource for lower-level network engineers.

Basic Qualifications:

• Currently possess an active DoD Secret clearance or higher.
• Currently possess DoD 8750 certification at IAT level II, Security+ CE or equivalent.
• Python software development experience that includes REST api development, as well as the parsing, generation, and validation of JSON.
• Experience with distributed version control software such as Git and Bitbucket.
• Experience developing software on a Linux platform.
• Experience troubleshooting and configuring IP networks using at least one of the following routing methods: BGP, ISIS, OSPF, and/or Static routing.
• Experience with either service provider or enterprise IP networks using an interface on Cisco (ESR and ASR) and/or Juniper routers.
• Strong communication skills that enable proactive and effective collaboration with a team.
• Knowledge of and ability to apply principles, theories, and concepts of Software Engineering.

Preferred Qualifications:

• Proficient in Juniper and Cisco configuration, troubleshooting, and design.
• Experience with Cisco IOS XR, JUNOS, and Cisco IOS codes.
• Network configuration experience, specifically with Juniper or Cisco routers, to include protocols such as BGP, MPLS, VPLS, Pseudowires, and QoS.
• Certifications with major network system vendors such as Cisco are a strong plus.
• Experience developing XML and/or object-oriented programming.
• Experience developing software using SDN modeling languages and protocols such as YANG, NETCONF, and RESTCONF.
• Full software lifecycle experience (design, development, test, deployment), including deployment to a production environment.
• Experience developing software including the ability to quickly learn new technologies.
• Experience creating software design artifacts, including the creation of functional, technical, and architectural design documentation as well as test cases and installation, deployment, and configuration documentation.
• Software Defined Networking experience, particularly experience with Cisco NSO.
• Possessing project, technical, interpersonal, presentation, and problem management skills.

Required Education and Experience:

• Requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience.

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Primary Responsibilities:

• Maintain smooth operation of multi-user computer systems, coordinating with customers and administrators
• Communicate policies and procedures to customers
• Update digital systems to provide insight into ongoing efforts and tickets
• Monitor alarm systems
• Perform basic system administrator duties
• Interact with users and evaluate vendor products
• Create, maintain, and implement detailed documentation and standard operating procedures
• Provide support on a Monday to Friday business hours schedule, with on-call, extended hour, and weekend support as required
• System monitoring using installed and external tools

Basic Qualifications:

• Bachelor's degree with less than 2 years of experience, or equivalent experience
• 1 year of experience in a customer service environment
• Active SECRET security clearance prior to start
• Complete DoD 8750 certification (e.g., Security+) within 6 months of start date
• Basic understanding of scripting languages

Preferred Qualifications:

• Additional training, education, or certification in IT-related programs
• Experience with a ticketing system
• Experience working with virtual environments

The pay range for this role is $50,700.00 - $91,650.00.

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Primary Responsibilities

• Execute network operations, including configuration and analysis of customer circuits across all SATCOM teleports and gateways.
• Perform real-time circuit redesign to restore customer connectivity during outages and maintenance actions.
• Collaborate with supported customers and engineers across other NOCs to ensure maximum network availability and minimize mission impact.
• Perform change management tasks, such as hardware replacement, software configurations, and ASI management.
• Proactively monitor network alarms across platform-specific network management tools.
• Utilize incident management applications to document outages, degradations, isolations, escalations, and resolutions.
• Assess, identify, and recommend resolutions to network incidents and deficiencies.

Basic Qualifications

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
• Requires BS degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
• Able to work in a 24x7 shift work environment.
• Must have an active DoD Secret security clearance.
• Requires general understanding of SATCOM and networking principles.

Preferred Qualifications

• Experience working with deployed SATCOM terminals.
• Circuit actions experience.
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.

Pay Range: $59,150.00 - $106,925.00

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