Primary Responsibilities:

• Support the customer's launch planning process by providing requirements definition and project planning support
• Collaborate with launch customers to define launch communications requirements, engineer solutions, and develop supporting documentation
• Develop project plans, schedules, and timelines
• Lead projects through customer milestones and reviews
• Perform technical writing on project documentation
• Track project tasks and action items
• Develop and present briefings as required
• Produce project status reports
• Ensure accuracy and timeliness of all engineering and maintenance documentation required to support a launch project
• Collaborate with technicians to ensure IT requirements are met
• Assist technicians to ensure readiness of systems to support launch activities
• Collaborate with configuration management team to ensure accuracy and completeness of CM documentation
• Attend working groups, Technical Exchange Meetings, and participate in Integrated Product Teams
• Assess staffing requirements and IT deployment delivery times to identify lead times
• Support launch communications testing and rehearsal activities
• Coordinate development of project deliverables and products
• Ensure quality assurance of project deliverables
• Direct all activities in support of defined launch communications checks with all participating stakeholders
• Document, track, and provide launch project lessons learned

Basic Qualifications:

• US Citizen with active TS/SCI with Polygraph
• BS degree and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience
• Knowledge of Federal government standards and guidelines
• Full Microsoft Office Suite; focus on Excel and MS Project
• Experience working with Sub-contractors

Preferred Qualifications:

• Strong Analytical skills
• Launch or Mission Operations experience
• SharePoint, NETS, ServiceNow

The pay range for this position is $73,450.00 - $132,775.00.

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The successful candidate will be required to execute, refine, and supervise the processes and procedures of Voice System/Hardware Engineering operations in a purpose-built enterprise environment throughout the operational lifecycle of customer-directed mission applications.

The VS/HW Engineer will work in a highly collaborative environment with teammates, key stakeholders, and the Government customer to ensure mission continuity and support to the IC community.

Primary Roles & Responsibilities:

• Provide system-level engineering support for mission-critical IT systems, related telecommunications trunk circuits, voicemail, and telephone instrument units.
• Ensure the availability of mission-critical launch communications systems through proactive Tier 2 hardware maintenance.
• Update or create knowledge articles to allow Tier 1 to resolve issues without escalation to Tier 2.
• Perform daily system checks for alerts or degradation of service or system.
• Provide systems engineering support to enterprise voice over IP (VoIP) phone systems, including Cisco VoIP phone units, voicemail, and Call Manager System.
• Ensure consistent execution of Voice availability and reliability through the direction of proactive engineering methodologies and request fulfillment activities.
• Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution.
• Ensure the availability of mission-critical launch communications systems through proactive voice systems IT systems engineering.
• Perform incident and problem management to resolve or escalate issues to restore service.
• Support configuration management and change management activities.

Basic Qualifications:

• U.S. Citizen with an active TS/SCI with Polygraph.
• Requires BS and 2+ years of prior relevant experience or Masters with less than 2 years of prior relevant experience. Additional experience can be considered in lieu of a degree.
• Current DoD 8570 certification applicable to the position (typically Security+).
• Must understand complex, classified, mission-specific communications infrastructure and technology that specifically supports US strategic launch capabilities.
• Requires Launch or mission operations experience.
• Experience performing voice systems engineering on mission-critical systems.
• Understand mission-critical desktop and communications hardware and software.
• Experience supporting configuration management, change management, and service transition.
• Excellent verbal and written communication skills.
• Proven ability to work collaboratively and constructively as part of a team.
• Must be willing to perform call-in support as required.

Preferred Qualifications:

• Strong Analytical skills.
• SharePoint, ServiceNow.
• ITIL Foundations certification.

The pay range for this job is $69,550.00 - $125,725.00.

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