Your responsibilities will include:

• Monitoring designated Support and Legal channels, assessing urgency, and routing requests for human review
• Responding to routine requests using Legal-approved templates and guidance
• Gathering account history and drafting responses for matters that need review
• Helping GRC process data subject requests and meeting deadlines
• Coordinating security questionnaires and data protection agreements
• Tracking each case through completion, including after handoffs
• Working with Support Engineering to test routing, AI bypass rules, and auto-close protections
• Keeping approved replies and handoff instructions current with Legal and GRC
• Handling other sensitive support escalations

Requirements:

• 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company
• Experience handling legal, privacy, or law enforcement requests
• Working knowledge of GDPR, CCPA, and data subject requests
• Judgment about when to involve Legal or GRC, and care with confidential and privileged information
• Clear writing, including in sensitive customer conversations
• Ability to manage competing deadlines and follow through without reminders
• Experience improving support processes with technical teams, including automation and AI safeguards

Nice to have:

• Experience with Intercom, Decagon, Linear, or Kodex
• Paralegal, privacy, or compliance experience or certification
• Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA
• Familiarity with AI products or data tools for case reviews

In terms of compensation, we offer a range of $100K - $115K, along with equity, and a comprehensive benefits program.

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