{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/salvador/"},"x-facet":{"type":"city","slug":"salvador","display":"Salvador","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_eb40767c-a5a"},"title":"(English C1) Customer Support Consultant, SaaS (remote)","description":"<p>We are seeking a Customer Support Consultant to join our team. As a Customer Support Consultant, you will deliver outstanding customer support via emails and calls, assist customers with product-related questions, technical troubleshooting, and solution-oriented support.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Deliver outstanding customer support via emails and calls;</li>\n<li>Assist customers with product-related questions, technical troubleshooting, and solution-oriented support;</li>\n<li>Respond to customer email inquiries in accordance with established service level agreements;</li>\n<li>Manage open support cases, ensuring unresolved issues are actively tracked and updated;</li>\n<li>Escalate complex or high-priority issues to the appropriate team when needed;</li>\n<li>Proactively communicate status updates to customers and internal stakeholders, ensuring transparency and timely follow-through;</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Excellent English skills (C1 for both spoken and written);</li>\n<li>At least 6 months of experience in a customer support role;</li>\n<li>Previous experience in a customer support for a SaaS or cybersecurity company;</li>\n<li>Computer science knowledge;</li>\n<li>Experience performing effectively in a fast-paced, high-volume environment;</li>\n<li>Strong troubleshooting and problem-solving skills;</li>\n<li>A sense of urgency and the ability to manage tasks through to completion;</li>\n<li>The ability to communicate clearly, professionally and empathetically with customers;</li>\n<li>Strong stakeholder management skills, with the ability to work effectively across teams and customer groups;</li>\n<li>A customer-focused mindset with a commitment to delivering a positive support experience;</li>\n<li>Basic computer skills and ability to work with CRM systems and support tools;</li>\n<li>Commitment to delivering high-quality customer service and meeting performance targets;</li>\n<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Flexible schedule;</li>\n<li>Opportunity to cooperate fully remotely;</li>\n<li>Inclusive international environment;</li>\n<li>Compensation in USD;</li>\n<li>Rewards for referring friends;</li>\n<li>Balance between project workload and personal time, but also – internal health policy;</li>\n<li>Responsive leadership interested in your growth and long-lasting cooperation;</li>\n<li>Greenhouse conditions for self-development;</li>\n<li>A culture built on trust, with no time-tracking requirements.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://apply.workable.com/j/D8E52D3DD8","directApply":true,"hiringOrganization":{"@type":"Organization","name":"SupportYourApp","sameAs":"https://www.supportyourapp.com/","logo":"https://logos.yubhub.co/supportyourapp.com.png"},"x-apply-url":"https://apply.workable.com/j/D8E52D3DD8","x-work-arrangement":"remote","x-experience-level":"entry","x-job-type":"contract","x-salary-range":null,"x-skills-required":["Excellent English skills (C1)","customer support experience","computer science knowledge","troubleshooting and problem-solving skills","stakeholder management skills","CRM systems and support tools"],"x-skills-preferred":["Strong technical aptitude","experience using ticketing systems such as Zendesk or similar support platforms"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-11-10T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salvador, State of Bahia"}},"jobLocationType":"TELECOMMUTE","employmentType":"CONTRACTOR","occupationalCategory":"Customer Service","industry":"Technology","skills":"Excellent English skills (C1), customer support experience, computer science knowledge, troubleshooting and problem-solving skills, stakeholder management skills, CRM systems and support tools, Strong technical aptitude, experience using ticketing systems such as Zendesk or similar support platforms"}]}