You will sit alongside a multidisciplinary experience design team focused on creating the best digital experiences for Bupa's customers in the UK.

Your responsibilities will include:

• Planning and carrying out user research activities
• Owning the research process end to end and empowering colleagues to get involved
• Working as an embedded researcher across two squads
• Spotting opportunities for research to support the design process
• Educating colleagues and stakeholders about user research
• Contributing to the growth of the User Research team
• Deepening knowledge of customers and championing their needs

To be successful in this role, you will need:

• Around 3-5 years of research experience, preferably as a User/UX researcher
• Experience across generative and evaluative research methodologies
• Demonstrated ability to lead research projects from start to finish
• Experience of undertaking research with sensitive audiences/topics
• Background in working on projects related to accessibility
• Confidence working with analytics data
• Proven track record of advocating for user research
• Experience working as part of Agile teams

Bupa offers a range of benefits, including:

• 25 days holiday, increasing with length of service
• Bupa health insurance as a benefit in kind
• Enhanced pension plan and life insurance
• Onsite gyms or local discounts
• Various other benefits and online discounts

Job Data by YubHub.

You will provide reward consultancy and expertise on a broad range of total reward activities, and subject projects, working collaboratively with a wide range of cross-functional stakeholders.

Key Responsibilities

• Works with the relevant People Director / their business area People Partner team, to provide specialist input, advice, design and delivery of reward activities to the relevant populations.
• Contributes to the development and implementation of reward initiatives to support the achievement of business strategies and objectives, including pay, non-financial reward, incentives and benefits.
• Works as part of the broader Reward team in the delivery of pan-Market Unit reward projects, tailoring to their business area where appropriate.​
• Influences the strategic development of the reward approach within relevant business area.
• Engages with a varied stakeholder group and presents to senior stakeholders when required.
• Delivers initiatives that underpin the reward of employees in relevant business area, including issues relating to job evaluation, bonuses/incentives (including sales incentives where applicable), annual merit award, benefits and salary benchmarking.
• Ensures that operational pay practices within relevant business unit reflect Bupa best practices, external developments and are of the highest quality.
• Provides expert advice on reward and compensation issues, including detailed reward analysis where required, to People teams and managers.
• Effectively consults, supports and influences the relevant People team, managers and senior leaders in reward activity.
• Works closely with Reward Delivery, Benefits & Recognition and Reward Governance teams and other key internal teams, together with external partners and suppliers.
• Works with key stakeholders in the business to design and deliver the best reward programmes, in a strong and capable consultative style.
• Designs, implements and reviews the correct materials ensuring the most appropriate training and support is given to managers when changes to policy or process are made.

What We're Looking For

• Broad technical reward experience and understanding, covering all key pillars (compensation, variable and benefits)
• Extremely strong numerical and analytical skills and working in an environment that requires strong attention to detail.
• Experience of job evaluation (WTW or ideally Hay/Korn Ferry) methodologies.
• Experience of working with and influencing business stakeholders and holding roles which demand good problem-solving ability and the need to make decisions that positively impact the business.
• Strong communication, influencing, judgement, persuasiveness and negotiating skills
• Experience of working with people at different levels of seniority within the organisation.
• Experience of working with complex and large business groups.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Job Data by YubHub.

Role Overview The successful candidate will administer pension benefits and member events across DB and DC schemes, calculate benefits, and prepare member communications accurately and on time.

Responsibilities

• Administer pension benefits and member events across DB and DC schemes.
• Calculate benefits and prepare member communications accurately and on time.
• Respond to member and employee queries by phone, email, and post.
• Maintain accurate records and update pension administration systems.
• Manage sensitive cases, including retirement and bereavement benefits.
• Ensure compliance with pension regulations and internal processes.
• Support continuous improvement activities and team projects.
• Deliver excellent customer service while meeting quality and performance targets.

Requirements

• Previous experience in pensions administration.
• Knowledge of Defined Benefit (DB) and/or Defined Contribution (DC) pension schemes.
• Strong attention to detail and numerical accuracy.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Good problem-solving skills and a proactive approach.
• Experience using Microsoft Office applications, particularly Excel and Word.
• CPC qualification, or a willingness to work towards it, is desirable.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Electric Car Scheme.
• Various other benefits and online discounts.

Job Data by YubHub.

You will:

• Provide clear technical leadership across clinical and operational systems
• Build and lead a team of engineers and technical specialists
• Translate clinical and operational needs into actionable delivery plans
• Enable evidence-based decisions by articulating patient safety, clinical risk, information governance, security and operational impacts
• Build strong relationships with clinicians, practice managers, operational service owners and technology teams, influencing decisions to protect continuity of care
• Coach and develop your team to improve clinical systems capability raising quality and reducing operational risk
• Work in close partnership with Product Owners, constructively challenging intent and prioritisation to ensure solutions are technically sound, safe, and aligned to long term outcomes
• Lead delivery and ongoing optimisation of clinically critical platforms and workflows (e.g., PAS, EMR, PACS and specialist systems), ensuring safe, reliable operation
• Provide hands-on technical leadership for clinical and operational delivery, coordinating technical SMEs, suppliers and service teams across projects of varying scope and complexity.
• Own end-to-end interoperability and integration delivery (design, mapping, testing, deployment and monitoring), including standards such as HL7 v2, FHIR, DICOM, ICD-9/10 and SNOMED CT where applicable

To be successful in this role, you will need:

• Comfortable working with clinical stakeholders and governance
• Healthcare interoperability and integration engineering, including interface specifications, mapping, test evidence and monitoring for standards such as HL7 v2, FHIR, DICOM, ICD9/10 and SNOMED CT where applicable
• Product and Agile operating methods; experience leading delivery in healthcare/product environments where service continuity and governance are essential.
• Communicates clearly and pragmatically, tailoring messages to audience and context (delivery decisions, governance, operational impact) across technical and non-technical stakeholders
• People leadership experience: building capability, setting standards, and leading mixed teams in regulated/operationally sensitive environments
• Experience leading within matrix environments with blended teams.
• Provides clear technical direction within the product team, making and owning architectural and design decisions aligned to organisational standards
• Structured approach to problem solving and designing software solutions, backed by extensive experience delivering performant, scalable services end-to-end

Benefits include:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Job Data by YubHub.

You’ll help us make health happen by: · Working towards achieving a monthly revenue target and also an overall annual target · Handling inbound and outbound calls · Arranging appointments within Bupa clinics and liaising with the centres on a daily basis · Communicating with customers via telephone, email, or webchat · Working with the eligibility & contracts team to ensure corporate customers are covered · Offering upgrades and cross-selling other products

Key Skills / Qualifications needed for this role · Experience of working in a customer service/sales environment and demonstrating strong customer-focused skills and an ability to upsell added products. · Understanding of customer service principles and a commitment to service excellence. · PC literacy with good knowledge of Windows-based packages and the ability to combine communication and admin skills. · Strong verbal and written communication skills and the ability to deal effectively with internal and external customers of all levels. · Excellent time management skills and the ability to work quickly and accurately in a pressurised environment. · Ability to adapt to a tight, high-achieving sales team and to be responsible for both individual and team targets. · Excellent sales and negotiation skills. · Ability to remain positive and calm whilst projecting a ‘can-do’ attitude within the team/department.

Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role, you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with the option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Job Data by YubHub.