Responsibilities:

• Offer warm, personalized, and professional welcome to all guests, adhering to Accor standards.
• Manage guest arrivals and departures, coordinating with other departments to ensure smooth transitions.
• Handle phone calls, respond to requests, and process reservations efficiently.
• Organize spa, restaurant, and other hotel service reservations.
• Create memorable experiences to foster guest loyalty.
• Resolve complaints and delicate situations with tact and professionalism.
• Utilize Opera Cloud software and Accor tools for daily administrative tasks.
• Collaborate closely with hotel departments to maintain harmony.

Requirements:

• Minimum 2 years of experience in hotel reception.
• Excellent customer service and interpersonal skills.
• Impeccable presentation and attention to detail.
• Strong communication and teamwork abilities.
• Flexibility, adaptability, and autonomy.
• Proficiency in Microsoft Office and hotel software.
• Fluency in English (international clientele).
• Experience within Accor group is an asset.

What we offer:

• Full-time contract.
• 39 working hours per week.
• Two consecutive days off.
• One meal provided per working day.
• Professional and friendly work environment.
• Opportunities for growth within Accor.
• Discounts at partner establishments.
• Performance-based bonuses.
• Company mutual insurance.

Job Data by YubHub.

As a key player in the mountain business tourism, our 4-star hotel offers a personalised and warm experience to our guests. You will be responsible for ensuring the continuity of service and safety during the night shift, working 3 nights a week.

Your main responsibilities will include:

• Welcoming late-arriving guests and early departing guests, adhering to Accor standards.
• Ensuring the safety of people and property during the night.
• Performing daily closing operations on Opera Cloud.
• Controlling and verifying daily receipts, invoicing, and financial reports.
• Managing the telephone switchboard and handling guest requests professionally.
• Conducting surveillance rounds of common areas.
• Preparing arrival documents and transmitting information to daytime teams.
• Handling potential complaints with discretion and diplomacy.
• Contributing to the smooth operation of the establishment during the night shift.

To be successful in this role, you will need:

• At least 2 years of experience in hotel reception, preferably in a night shift position.
• Knowledge of hospitality procedures and standards.
• Impeccable presentation, attention to detail, and professional expectations.
• Flexibility, versatility, and adaptability.
• Excellent interpersonal skills, very good communication skills, and a service-oriented mindset.
• Rigour, autonomy, and a sense of responsibility.
• Ability to work independently and manage emergency situations calmly.
• Proficiency in computer software (Microsoft Office and hotel software).
• Fluency in English (international clientele).
• Experience within the Accor group would be an asset.

In return, we offer:

• A contract
• 1 meal offered per working day (3 days/week)
• A professional and human work environment
• Real opportunities for advancement within the Accor group
• Discounts in our partner establishments
• Performance-based bonuses
• Company mutual insurance

Job Data by YubHub.

Responsibilities:

• Provide a warm, personalized, and professional welcome to all guests, adhering to Accor standards.
• Ensure night services and guarantee the safety, comfort, and tranquility of guests during their stay.
• Perform daily closing operations and night audits, as well as necessary checks for the smooth functioning of the establishment.
• Work evening shifts, organize and follow up on guest arrivals and departures.
• Welcome and accompany groups, coordinating arrivals and personalizing their experience.
• Manage the telephone switchboard and respond effectively to requests, reservations, and guest information.
• Make reservations for the spa, restaurant, and other hotel services.
• Follow up on guest requests and transmit necessary information to different services.
• Actively contribute to customer loyalty by creating memorable experiences.
• Handle complaints or delicate situations with tact, diplomacy, and professionalism.
• Use Opera Cloud and Accor tools daily to ensure administrative and operational management.
• Maintain the reception area and common spaces during evening and night services.
• Collaborate closely with different hotel services to ensure smooth and harmonious service.
• Ensure service continuity between evening, night, and morning teams through rigorous handovers.

Organisation:

• 39 hours per week
• 2 consecutive days off
• Rotating schedule with 3 night shifts and 2 evening shifts per week
• Work on weekends and public holidays according to the schedule

Profile:

• Minimum 2 years of experience in hotel reception, ideally with night reception experience.
• Experience in night audit would be appreciated.
• Excellent mastery of customer welcome and personalized service.
• Neat appearance, attention to detail, and professional expectations.
• Very good interpersonal skills, excellent communication, and service attitude.
• Ability to work independently, especially on night shifts.
• Ability to work in a team in a dynamic environment.
• Flexibility, versatility, and adaptability.
• Autonomy, rigor, and sense of responsibility.
• Mastery of computer tools and Microsoft Office.
• Knowledge of Opera Cloud is appreciated.
• Fluency in English is essential due to our international clientele.
• Experience within the Accor group would be a significant asset.

What we offer:

• Contract
• 39 hours per week
• 2 consecutive days off
• Organization of the schedule: 3 nights + 2 evening shifts per week
• 1 meal offered per working day
• A professional and human work atmosphere
• Real prospects for advancement within the Accor group
• Discounts in our partner establishments
• Bonus on challenge
• Company mutual insurance

Job Data by YubHub.

As Restaurant Manager, you will oversee all activities related to food and beverage services, including restaurant, bar, room service, breakfast, and banquets. You will work closely with the Head Chef to ensure the department's profitability by maximizing revenue and optimizing costs. Your goal will be to guarantee customer satisfaction and high operational performance while maintaining a motivated and well-performing team.

Key Responsibilities:

• Supervise all food and beverage services and ensure their smooth operation.
• Develop budgets and adapt resource organization based on activity forecasts and commercial strategy.
• Analyze customer expectations and needs to adjust offerings and continuously improve the customer experience.
• Ensure customer and employee satisfaction while maintaining competitiveness and department profitability.
• Handle complex customer situations and implement corrective and preventive actions.
• Participate in inventories and monitor accounting procedures.
• Embbody and promote the Heartist spirit in all interactions with customers and employees.

Management and Leadership:

• Create a motivating and inclusive work environment.
• Apply and enforce internal policies, procedures, and standards.
• Drive activity to achieve objectives.
• Identify and manage performance issues within operational teams.
• Participate in meetings with department heads and contribute to their preparation and success.
• Recruit, train, and develop team members.
• Communicate effectively with the team and promote information sharing.
• Inspire teams through exemplary behavior and maintain a professional image.
• Adopt collaborative and empowering management.
• Monitor compliance with Accor charters and legal obligations.
• Promote the food and beverage department on social media.

Performance Management:

• Achieve department financial targets.
• Develop sales and identify opportunities to optimize revenue.
• Monitor invoicing and receipts.
• Participate in inventories and track consumption and costs.
• Prioritize using Accor-referenced suppliers.
• Analyze performance indicators and implement improvement actions.

Hygiene, Safety, and Social Responsibility:

• Ensure compliance with local hygiene, health, and safety regulations.
• Maintain workspace cleanliness and equipment functionality.
• Know and enforce safety and fire evacuation procedures.
• Respect and promote the establishment's environmental policy.
• Participate in the Clef Verte labelling process.

Profile:

• At least 5 years of experience in managing a food and beverage service, preferably in a hotel or similar environment.
• Strong team management and initiative-taking abilities.
• Excellent operational management, budgeting, and forecasting skills.
• Solid competencies in offer design, marketing, and sales development.
• High level of customer service and communication skills.
• Ability to lead, train, and develop team members.
• Strong analytical skills and ability to drive performance using key indicators.
• Natural leadership, collective sense, and taste for the field.

Why Join Us? Joining the Saint-Gervais Hotel & Spa – Handwritten Collection means becoming part of a dynamic team and contributing to an innovative mountain hotel project. You will work in an exceptional setting in the heart of the Alps and actively participate in developing a quality Italian restaurant offer within an international hotel group.

Job Data by YubHub.

We're looking for a part-time Receptionist to join our ORFEA Residence in Saint-Gervais-les-Bains (36 rooms). The contract is for 11 hours over 2 days, starting early February 2027. Your schedule will be:

• Day 1: 6 hours
• Day 2: 5 hours

Your main responsibilities will include:

• Welcoming customers and managing phone calls
• Handling check-ins and check-outs
• Ensuring a smooth customer experience and maintaining good relationships with clients
• Setting up and monitoring the breakfast buffet
• Maintaining the cleanliness and standards of the establishment
• Providing information and guidance to customers
• Guaranteeing customer satisfaction

To succeed in this role, you'll need:

• Computer skills
• Experience in hospitality and guest services
• Punctuality
• Team spirit
• Initiative
• Versatility
• Good communication skills

Benefits include:

• Company vehicle for business trips
• 13th month salary
• Performance-based bonus
• Participation bonus
• Meal vouchers
• Comprehensive health insurance and savings plan
• All Heartist Accor card
• Integration programme and job-specific support
• Autonomy in organising your work
• Dynamic, multi-site environment

Job Data by YubHub.

About the Role As Hotel Director, you will be accountable for the overall performance of the hotel, including guest experience, revenue growth, and team management. You will work closely with the Accor Group to implement brand standards while developing a unique local identity.

Key Responsibilities

1. Hotel Management

• Develop and implement the hotel's strategy in line with Accor Group objectives.
• Oversee overall operational and financial performance.
• Manage seasonal fluctuations in the mountain market.
• Ensure consistency and excellence across all customer touchpoints.

1. Guest Experience & Service Quality

• Foster a culture of exceptional service and attention to detail.
• Monitor guest satisfaction and implement corrective actions.
• Develop a cohesive experience across the hotel, restaurant, spa, and seminar spaces.

1. Team Management

• Lead, motivate, and empower teams to deliver exceptional service.
• Recruit, integrate, and retain top talent.
• Develop competencies and promote versatility within the team.

1. Financial Management & Cost Control

• Prepare and manage budgets.
• Monitor revenue, margins, and key performance indicators.
• Optimize resources, control costs, and negotiate with suppliers.

1. Commercial Development & Local Anchoring

• Drive revenue growth across the hotel, restaurant, spa, and meeting spaces.
• Collaborate with Accor commercial teams.
• Develop local partnerships and events.

Requirements

• Significant experience in directing or assisting in directing a 4- or 5-star hotel with restaurant and ideally spa and/or seminar activities.
• Knowledge of seasonal environments, preferably in mountainous regions, is advantageous.
• Familiarity with Accor standards and international hospitality best practices.

Essential Skills

• Exceptional service and hospitality skills.
• Strong financial management and cost control abilities.
• Results-driven culture.
• Natural leadership and team-building skills.
• Excellent organisational and anticipatory skills.
• Commercial acumen.
• Ability to analyse performance data and drive actions.
• Professional English proficiency.

Who We Are Looking For You are charismatic, elegant, and accessible, embodying the hotel's values to both guests and colleagues. As a genuine leader, you are an excellent manager, a destination ambassador, and a passionate hospitality professional who demands high-quality service without being rigid. You thrive in dynamic, seasonal environments, making swift decisions and taking responsibility.

Challenges of the Role

• Enhance service quality sustainably.
• Develop a culture of excellence and customer attention.
• Preserve the hotel's elegant and confidential DNA.
• Offer a premium experience balancing simplicity and authenticity.
• Improve economic performance.
• Balance quality, revenue, profitability, and cost control.
• Establish the hotel as a key player in its destination.
• Unite teams and create an engaged, stable workforce despite seasonality.
• Grow ancillary activities.

Performance Indicators Your performance will be evaluated based on revenue, EBITDA, RevPAR, occupancy rate, average price, departmental profitability, staff-to-guest ratio, material costs, customer satisfaction and loyalty, online reputation, restaurant and spa performance, group and seminar business development, employee engagement and retention, and local partnership growth.

Job Data by YubHub.