The successful candidate will provide administrative support and ensure the smooth operation of our hotels.

Main Responsibilities:

• Manage administrative tasks, including document management, filing, and updating records.
• Monitor supplier and client invoices, control billing elements, and ensure internal procedures are followed.
• Track payments, advances, balances, and debtors, and make necessary follow-ups.
• Participate in preparing reports and monitoring activity indicators.
• Update tracking tables and various administrative and commercial tools.
• Provide administrative support to the management team in the daily operation of the hotels.

Commercial, Groups, and Events Management:

• Accompany clients upon arrival, ensure their welcome, and guarantee their satisfaction throughout their stay.
• Handle incoming requests from groups, seminars, corporate clients, and events, across all channels.
• Identify client needs, develop commercial proposals, and monitor files from initial contact to contract signing.
• Manage reservations, options, guarantees, and commercial follow-ups to secure revenue.
• Coordinate seminar and event organization with reception, catering, and management teams.
• Ensure post-event follow-up, gather client feedback, and contribute to client loyalty.

Commercial Development and Communication:

• Participate in developing group, seminar, and event revenue.
• Implement commercial actions and promotions to develop local clientele and restaurant and bar sales.
• Update and optimize online commercial showcases: offers, information, and visuals.
• Participate in promoting hotel services and offerings.
• Prepare monthly reports on group and event revenue and monitor commercial performance.

Coordination and Service Quality:

• Collaborate closely with different departments to anticipate and meet client needs.
• Ensure accurate information transmission and follow-up on requests.
• Handle unexpected situations with reactivity and professionalism.
• Contribute to client satisfaction and loyalty by embodying hospitality and Heartist spirit values.

HR:

• Prepare payroll: collect, control, and transmit variable payroll elements.

E-Reputation:

• Monitor and respond to client reviews published on various platforms, respecting hotel quality standards.
• Analyze client feedback and inform relevant departments to improve client satisfaction.

This list of tasks is not exhaustive and may evolve based on hotel needs and activity.

Requirements:

• Organization and rigor: ability to manage multiple files simultaneously and meet deadlines.
• Versatility and autonomy: capacity to switch between administrative, commercial, and operational tasks.
• Relational skills: excellent client contact and appreciation for exchanges with various stakeholders.
• Commercial spirit: listening to needs, convincing, and identifying sales opportunities.
• Reactivity and adaptability: managing unexpected situations and priorities calmly and efficiently.
• Team spirit: willingness to collaborate with different hotel departments.
• Writing skills: mastering written and oral communication.
• Service and hospitality spirit: prioritizing client satisfaction.
• Discretion and confidentiality: respecting administrative and commercial information confidentiality.
• Bac +2 to Bac +4: Commerce, Tourism, Hospitality school.

Experience in the hospitality-restaurant sector is appreciated and will be considered an asset for the position.

Job Data by YubHub.