You will support customers who appreciate a helpful attitude and enthusiasm for music on the phone and through email and chat.

Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• A high school diploma or GED is preferred
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
• Previous experience using Outlook, Word & Excel preferred
• Knowledge of CRM systems a plus
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be at least 18 years of age
• A background check and drug screen applicable with state and federal laws is required
• Must be able to speak, read, write and understand English

Responsibilities

• Take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
• Manage large amounts of inbound calls in a timely manner
• Work without a script and maintain call control
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Identify upsell/cross-sell opportunities
• Actively participate in efforts to support customer satisfaction and maintain quality
• Skillfully change from one task to another without loss of efficiency or composure
• Multi-task using multiple systems pending the clients working environment
• Successfully complete all training sessions
• Effectively communicate with patience and understanding to build rapport
• Remain positive and professional in all customer interactions
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
• Flexibility to cross train as requested
• Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies
• Perform other duties as assigned

Required Skills/Abilities

• Strong phone and verbal communication skills along with active listening through multiple channels
• Customer focus and adaptability to different personality types
• Maintaining composure in challenging and complex situations
• Ability to use technology effectively and productively independently
• Regularly required to sit
• Regularly required to use hands to feel, handle and control objects
• Occasionally required to reach, stoop, kneel, or crouch
• Occasionally required to lift and/or carry loads of up to 30 lbs
• All standard vision abilities are required
• All standard hearing abilities are required

Equipment Provided Option

• Equipment will be shipped to you.
• Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).

Additional Information Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.

Job Data by YubHub.

Responsibilities:

• Training: participate in a training program to develop skills and knowledge required for the Account Sales Manager role
• Business Acumen: understand and learn the basics of Red Bull and Red Bull Distribution Company, build and protect the Red Bull brand
• Daily Preparation: obtain necessary tools and communicate with Account Sales Managers and Distribution Sales Managers on daily priorities
• In Route Support: cover Account Sales Manager routes as needed, meet daily KPIs focused on sales, distribution, pricing, display, new accounts, and merchandising
• Off Route Support: support the team with audits, blitz, building displays, and merchandising to drive sales

Requirements:

• Valid US Driver's License and obtainment of DOT Medical card
• At least 21 years of age
• Experience in customer service and sales is a plus
• Ability to lift and transport up to 25 pounds of inventory and/or advertising displays
• English; additional languages an advantage

Job Data by YubHub.