As a Pharmacy and Front Store Team Member, you will work with our Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values.

Responsibilities

• Greet each customer in a courteous and professional manner
• Assist all pharmacy and front store customers with their questions and concerns
• Request additional help when needed to maximize customer satisfaction
• Maintain customer/patient confidentiality according to HIPAA and company standards
• Answer telephone with appropriate greeting
• Comply with all federal and state laws, rules and regulations
• Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
• Process prescriptions, including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles, labeling of prescriptions
• Resolve Third Party rejections and complete any manual claim forms
• Perform all register transactions, including cash, check and charge transactions
• Bag merchandise upon completion of sale
• Perform all prescription pick-up procedures
• Communicate with all healthcare professionals when permissible and according to state law
• Retrieve and file prescriptions appropriately according to State and Federal Law
• Participate in all required store operational meetings
• Maintain a clean, organized and professional pharmacy department
• Access, input and retrieve information to/from the computer
• Stand for extended periods of time

Inventory Management

• Maintain in-stock by ensuring all inventory management policies and procedures are followed
• Utilize appropriate report(s) to maintain replenishment
• Pull outdated, damaged and recalled merchandise and prepare for return
• Assist with putting away drug orders

Front Store Activities

• Operate a cash register, including cash transactions, checks, charges
• Follow company policies and procedures regarding cash register performance
• Request additional help when needed to increase customer satisfaction
• Greet each customer using the eyes, hi's and help at all times and assist customers with their questions, problems and complaints
• Price merchandise utilizing price guns
• Stock shelves
• Complete price changes
• Answer the telephone using the appropriate greeting
• Process photofinishing orders
• Maintain check-out area
• Issue rainchecks when requested
• React to potential shoplifters following company guidelines

Benefits

This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues, including dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

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