This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

Work Pattern: Thursday: 09:00-17:00 Friday: 09:00-17:00 Sunday: 09:00-17:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Job Data by YubHub.

Responsibilities:

• Deliver exceptional customer service
• Confidently recommend and sell M&S Food products
• Utilise digital tools to enhance the customer experience
• Contribute to a positive team environment
• Adapt to changing demands and work across various areas of the store

Requirements:

• Digital confidence and ability to use in-store devices
• Resilience and commitment to delivering excellent service
• Ability to work in a high-pressure environment
• Flexibility to work varied shifts

This is a Christmas-specific role, with potential to work full-time hours during peak periods.

Job Data by YubHub.

You'll be working early mornings, Sundays, Thursdays, Fridays, and potentially full-time hours during the Christmas period.

As a Customer Assistant, you'll provide five-star service, recommend and sell M&S Food products, and contribute to a positive team environment.

Responsibilities:

• Deliver exceptional customer service
• Recommend and sell M&S Food products
• Work effectively in a team environment
• Adapt to changing demands of the retail environment
• Utilise digital tools to enhance the customer experience

Benefits:

• Competitive salary
• Opportunity to work with a leading retailer
• Flexible working hours

About the Team: M&S Retail team is focused on introducing innovative experiences to customers and driving sales growth.

Job Info:

• Job Identification: 132350
• Job Category: Retail
• Posting Date: 10/07/2026
• Apply Before: 10/30/2026
• Job Schedule: Full-time
• Job Shift: Flexible
• Locations: Unit A3, Elliotts Field Retail Park, Rugby, Warwickshire, CV21 1SR, GB

Job Data by YubHub.

As a Customer Assistant, you'll provide five-star service, recommend and sell M&S Food products, and ensure customers feel valued. You'll be digitally confident, using tools like the Sparks App and in-store devices to enhance the customer experience.

Responsibilities include:

• Providing exceptional customer service
• Maintaining knowledge of M&S Food products
• Utilising digital tools to enhance the customer experience
• Working flexibly across various areas of the store
• Contributing to a positive team environment

This is a part-time, temporary role for Christmas, with potential to work up to full-time hours in the weeks commencing 13th and 20th December. You must be at least 18 years old to apply.

Benefits of working with M&S include:

• Opportunity to work with a leading retailer
• Flexible working hours
• Digital training and tools
• Collaborative team environment

Job Data by YubHub.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.

You will be working: Sunday: 13:00-17:00 Thursday: 16:30-20:30 Saturday: 12:00-16:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

As a Customer Assistant, you will:

• Provide style advice and excellent customer service
• Drive sales and grow our share in the style space
• Utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience
• Contribute to a positive store environment and support your colleagues
• Adapt to changing situations and priorities

Benefits of working with M&S include:

• Competitive pay rates
• Opportunities for career development and growth
• Collaborative and supportive work environment

Job Data by YubHub.