Responsibilities:

• Provide courteous and professional connections with patients over the phone, in person or via secure messaging
• Resolve patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care
• Document all phone calls accurately and completely in the electronic medical record (EMR)
• Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations
• Register patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system
• Obtain copies of insurance cards, forms of ID, and signatures on all required forms
• Assist patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care
• Stay current on role/responsibilities, updates etc.

Requirements:

• Six months of customer service experience involving interactions with customers
• Demonstrated basic computer skills involving word processing and data entry
• Professional manner and strong interpersonal and communication skills
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers

Preferred Qualifications:

• One year of customer service experience involving interactions with customers in person and by phone
• Billing and collections experience
• Computer literacy in using electronic medical records (EMR) systems and other relevant software
• High school diploma or GED preferred
• Multilingual

Pay and Benefits:

• Pay Range: $18.31 - $23.80 depending on experience
• Benefits Eligible: No

Job Data by YubHub.

You will be responsible for:

• Providing patient care under the direction of a clinician
• Communicating clearly with patients through various modalities, including telephone and in-person interactions
• Collaborating with cross-functional teams to provide high-quality patient care

Requirements:

• Completion of a Medical Assistant program, or at least one year of Medical Assistant work experience, or a current active RN/LPN license to practice nursing in Utah
• Current Basic Life Support Certification (BLS) for healthcare providers
• Demonstrated basic computer skills involving word processing and data entry
• Professional manner and strong interpersonal and communication skills

Preferred Qualifications:

• Experience in an outpatient clinic or other healthcare setting
• Computer literacy in using electronic medical records (EMR) systems and other relevant software
• Current national MA certification

Physical Requirements:

• Ongoing need to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies
• Frequent interactions with patient care providers, patients, and visitors that require verbal communication, hearing, and understanding
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy

Benefits:

• Competitive salary: $20.07 - $28.59 per hour
• 30 hours/week, part-time schedule
• Opportunities for career advancement and education assistance
• Comprehensive benefits package

Job Data by YubHub.