As a Receptionist, you will play a key role in ensuring a memorable experience for our guests. You will be responsible for providing exceptional customer service, handling guest requests, and ensuring the smooth operation of the front desk.

Key responsibilities:

• Welcome guests with professionalism and courtesy during check-in and check-out.
• Manage reservations made by phone, email, and online platforms.
• Provide information about the hotel, available services, and tourist information.
• Handle phone calls and messages, directing them to the relevant departments.
• Resolve guest complaints and concerns efficiently and courteously to ensure guest satisfaction.
• Perform daily closing procedures and billing operations.
• Implement brand and hotel policies and procedures related to guest control and security.
• Prepare documents and areas for the morning team.
• Work on various projects assigned by your supervisor.
• Embody the Heartist spirit in your interactions with guests.

Requirements:

• Previous experience in hotel reception, preferably in a similar role.
• Excellent presentation and a strong focus on customer service.
• Ability to work independently and as part of a team.
• Proficiency in computer software and reservation systems (e.g., OPERA CLOUD, BIZZON, TARS).
• Strong English language skills, both written and verbal (additional languages an advantage).
• Reliable, flexible, and able to work varied shifts, including nights and weekends.
• Hold a CAP, Bac Pro, BTS Hôtellerie, or equivalent qualification; motivated individuals with relevant experience or training will also be considered.
• Understanding of customer care principles.
• Problem-solving skills.
• Ability to interact with the public, displaying kindness and availability.

Working conditions:

• Full-time position with rotating shifts, including nights, weekends, and public holidays.
• 8-hour work periods.

If you're interested in this opportunity, please contact Virginie Merion at Virginie.MERION@accor.com.

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