Contractors will support customer interactions across phone and email channels, assisting with product inquiries, order-related questions, and post-purchase support.

Scope of Services

• Providing customer support through inbound phone and email interactions
• Assisting customers with product-related inquiries, including fit, materials, fabric care, and general product knowledge
• Supporting order placement, tracking, returns, and general account inquiries
• Addressing customer concerns using a solution-oriented and professional approach
• Delivering a customer experience aligned with premium retail standards
• Documenting interactions in designated systems as required for service delivery
• Following general service guidelines while adapting communication to meet individual customer needs

Work Structure

• Services are performed remotely
• Client support is primarily needed during operating hours of Monday through Friday, 9:00 AM to 6:00 PM Turkey Time
• Contractors indicate their availability within these hours and are offered work based on project needs and availability
• Work volume may vary and is not guaranteed
• Contractors may support up to full-time hours depending on business demand and individual availability

Ideal Profile

• Native or near-native fluency in German
• Strong professional-level English communication skills (spoken and written)
• Experience in customer service, call center support, or customer-facing roles
• Retail or e-commerce experience preferred
• Comfortable managing both phone and written customer interactions
• Strong communication, problem-solving, and multitasking skills
• Ability to work independently in a remote environment

Technical Requirements

• Reliable high-speed internet connection
• Quiet, private workspace suitable for voice interactions
• Laptop provided

Compensation

• Competitive rates based on experience, market alignment, and project requirements
• Payment terms and structure will be outlined during the contracting process

Job Data by YubHub.