Responsibilities:

• Deliver outstanding customer support via chat, phone calls, and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Requirements:

• Excellent English skills (C1 for both spoken and written);
• At least 1 year of experience in a customer support role;
• CRM experience, preferably with Freshdesk;
• Strong troubleshooting skills, with the ability to identify issues and find effective solutions;
• Analytical mindset and the ability to interpret information to make sound decisions;
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive);
• Strong attention to detail;
• A team player with a positive, proactive approach;
• Personal laptop or computer (Mac: minimum M1/Intel i7 7+ Gen; Windows: Ryzen 3+ Gen 3100+/Intel i5+ Gen 8+ & at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

• Fixed schedule: Wednesday–Sunday, 5 PM–1 AM UTC;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

Job Data by YubHub.