Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC).

As a Security Operations Center Analyst, you will get to triage, investigate, respond, and remediate a variety of intrusions on a daily basis. You’ll be surrounded by individuals who are mission-driven to help protect companies around the world from cyberattacks and will have daily opportunities to progress your analyst skillset and accelerate your career growth.

Responsibilities:

• Triage, investigate, and respond to alerts coming in from the Huntress platform.
• Perform tactical review of EDR telemetry, log sources, and forensic artifacts to determine the root cause of attacks, where possible, and provide remediations needed to remove the threat.
• Perform tactical malware analysis as part of investigating and triaging alerts.
• Investigate suspicious Microsoft M365 activity and provide remediations.
• Assist in escalations from the Product Support team for threat-related and SOC-relevant questions.
• Contribute to detection engineering creation and tuning efforts.
• Contribute to projects focused on driving better outcomes for our analysts and partners.
• Contribute to our collaboratively mentored team.

What You Bring To The Team:

• 4+ years of experience in a SOC or Digital Forensics (DFIR) role.
• Demonstrated experience with Windows, Linux, and MacOS as an attack surface.
• Demonstrated experience with basic Threat Actor tools and techniques.
• Demonstrated experience with static and dynamic malware analysis concepts.
• Working knowledge of Windows Administration or Enterprise Domain Administration.
• Working knowledge of core networking concepts.
• Working knowledge of web technologies and concepts.
• Effective communication skills.
• Dedicated to prioritizing and addressing customer needs and concerns.
• A strong sense of curiosity and a genuine excitement for learning.

Preferred Qualifications:

• Previous experience in an MSP/MSSP/MDR role.
• Linux and MacOS investigative experience.
• Experience with scripting languages.
• Demonstrated experience on platforms such as HackTheBox, TryHackMe, Blue Team Labs Online, etc.
• Demonstrated experience with Cloud-based investigations.
• Participation in cybersecurity competitions.
• Familiarity with MSP tools such as RMMs.

What We Offer:

• 100% remote work environment.
• Generous paid time off policy.
• 12 weeks of paid parental leave.
• Highly competitive and comprehensive medical, dental, and vision benefits plans.
• 401(k) with a 5% contribution.
• Life and Disability insurance plans.
• Stock options for all full-time employees.
• One-time $500 reimbursement for building/upgrading home office.
• Annual allowance for education and professional development assistance.
• $75 USD/month digital reimbursement.
• Access to the BetterUp platform for coaching, personal, and professional growth.

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In this role, you will be pivotal in surfacing insights and providing guidance to a broad spectrum of disciplines across the studio, empowering these teams to leverage data in new ways and do their best work with accurate data in hand.

Responsibilities

• Comb through large sets of game telemetry data to uncover player relationships, feature usage trends, security threats, inefficiencies, and opportunities to improve the player and developer experience
• Serve as a bridge between technical and non-technical teams and provide technical guidance. Translate stakeholder needs and context into requirements, tangible data solutions, and actionable business insights
• Develop an intimate understanding of our games through hands-on playtime

Requirements

• Extensive experience writing optimized SQL to build and analyze datasets and associated data resources - tables, views, stored procedures etc
• Experience working with data sourced from a variety of structured/unstructured storage mediums (SQL, NoSQL, cache, blob storage etc) and unifying disparate datasets
• Proficiency conducting exploratory data analysis
• Proficiency with a data visualization tool like Tableau or Looker
• Deep understanding of data modeling, data quality practices, and cost-efficient storage architecture
• Experience with Git and modern version control workflows

Preferred Experience

• Familiar with Python data-related libraries (e.g., Pandas, Airflow, Flask, Plotly)
• Experience with the broader GCP ecosystem (Kubernetes, GCS, PubSub, Cloud Functions, etc)
• Experience with Apache Spark
• Experience with dbt or other state management systems
• Experience in the video gaming industry
• Experience in a small company with a startup feel
• Interest in technical writing and sharing your work

Perks:

• Paid Time Off, Holidays and Two Weeks Winter Break
• Employees and their dependents get medical, dental, and vision coverage, regardless of their level, tenure, or position within the company. Moreover, these benefits start on the first day of the job,there’s no waiting period before they kick in.
• Pet Insurance for those who need it too.
• Compassionate leave for employees who needs to take care of their family members
• Pre-tax wellness stipend
• Pre-tax work from home stipend
• Access our savings plan (401K program) with company match
• Mental health resources including Headspace membership and Employee Assistance Program (EAP)
• Discount portal for everyday goods and services
• Employee inclusive and diversity initiatives such as Grow Together
• Support for personal professional development

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Responsibilities:

• Maintain the app build and release process across multiple platforms including mobile, consoles, and PC
• Execute and evolve the storefront management tooling to ensure consistently flawless delivery
• Support incremental improvements to build and release pipelines
• Write and improve tools to support and empower teams
• Work with engineers on automating their build requirements and help with rapid testing solutions
• Coordinate with the Production and Live-Ops teams through all phases of a release
• Contribute to documentation for automation and release processes and pipelines
• Assist in managing multiple branches and environments for development and deployment

Qualifications:

• Knowledge of Build and Release principles and methodologies including source control (Perforce), branch management and build testing
• Scripting and automation skills with Python or similar
• Solid understanding of continuous integration
• Experience with automated build systems such as Jenkins or equivalent
• Experience with task tracking software
• Strong communication and collaboration skills
• C++ background and experience

Nice to haves:

• Experience testing and developing REST APIs
• Experience working with storefronts (Google Play, AppStore, etc.)
• Fluency in Python
• Experience utilizing AI tooling to enhance efficiency
• Knowledge of systems administration (Windows, OSX, Linux)
• Experience with software provisioning tools such as Ansible

Perks:

• Paid Time Off, Holidays and Two Weeks Winter Break
• Employees and their dependents get medical, dental, and vision coverage, regardless of their level, tenure, or position within the company
• Pet Insurance
• Compassionate leave for employees who need to take care of their family members
• Pre-tax wellness stipend
• Pre-tax work from home stipend
• Access our savings plan (401K program) with company match
• Mental health resources including Headspace membership and Employee Assistance Program (EAP)
• Discount portal for everyday goods and services
• Employee inclusive and diversity initiatives such as Grow Together
• Support for personal professional development

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Responsibilities:

• Create 3D characters and cosmetics in a visual style aligned with the world of Sky
• Skinning character and cosmetic assets
• Collaborate with project leads, concept artists, designers, and engineers
• Brainstorm ideas and create rapid 3D prototypes during the concept and design phase
• Support the rest of the 3D team to create character assets
• Review and fix bugs of all complexities
• Contribute to documentation and resource libraries for the art department
• Promote, contribute to, and participate in a culture of inclusion and diversity

Must Haves:

• Online portfolio demonstrating character art skills
• 3+ years of experience as a 3D Character Artist at a game studio
• Proficient modeling skills in Maya or equivalent
• Self-motivated, humble, and a team player
• Open-minded and able to implement feedback from peers and art directors in a timely manner
• Passion for creating memorable characters for games
• Understanding of Industry Standard Software such as Photoshop, ZBrush, and Texture Creation/Material Editing (Substance Painter/Unity)
• Familiarity with Maya rigging/skinning

Nice to Haves:

• A passionate Gamer
• A Sky Player
• Human Anatomy & Animal Anatomy knowledge
• Understanding of clothing construction and real-world materials
• Strive to create a gaming experience that brings a positive impact to the gaming world
• Experience creating a game from the ground up
• Portfolio demonstrating a variety of art styles

Applicants must be authorized to work for any employer in the U.S or Canada. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The salary range for this position is $81,000 USD to $114,000 USD annually, with the opportunity to earn an annual discretionary bonus. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Employees in this position are eligible to participate in the Company’s standard employee benefit programs, which currently include the following: medical, dental, vision, 401k, and paid time off.

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Responsibilities

• Have deep passion for video games and think on behalf of our players
• Be curious, a problem solver and a self starter who is comfortable taking risks and proactively identifying and pursuing business needs
• Be comfortable with ambiguity and able to navigate it to iteratively refine the problem space
• Be responsible for your domain of expertise on projects from inception to delivery and beyond

Required Skills

• 5+ years of experience in Machine Learning, Data Engineering, or a related quantitative field, with a track record of delivering end-to-end ML products
• Expert knowledge of statistical modeling and ML methods including Classical ML, Deep Learning, NLP, and Anomaly Detection
• Demonstrated proficiency in experimental design, hypothesis testing, and evaluating model performance
• Proven track record of building and deploying scalable ML solutions in production, ideally using Kubernetes and GCP
• Strong proficiency in Python, Java, or Scala, with an emphasis on writing clean, maintainable, and production-ready code
• Mastery of optimized SQL and experience with big data processing frameworks and modern data lakehouse formats
• Exceptional ability to translate complex technical architectures and ML concepts for non-technical stakeholders

Preferred Experience

• Experience with graph databases, collaborative filtering, or user vectorization
• Experience with large-scale sentiment analysis
• Experience with Typescript or Golang
• Experience with source control, CICD, Protobuf, or infrastructure as code
• Experience in the video game industry
• Experience in a small company with a startup feel
• Interest in technical writing and sharing your work

Perks

• Paid Time Off, Holidays and Two Weeks Winter Break
• Employees and their dependents get medical, dental, and vision coverage
• Pet Insurance
• Compassionate leave for employees who need to take care of their family members
• Pre-tax wellness stipend
• Pre-tax work from home stipend
• Access our savings plan (401K program) with company match
• Mental health resources including Headspace membership and Employee Assistance Program (EAP)
• Discount portal for everyday goods and services
• Employee inclusive and diversity initiatives such as Grow Together
• Support for personal professional development

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This is an opportunity for design professionals who don't fit into our current job openings.

Please apply here, thank you!

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An example week for this person might be: Attend a design meeting and discover the need for a new camera feature to support a new content release. Program the camera feature and jump into the level editor to test and refine its implementation. Then, improve the level editor’s toolset to enable the rest of the design team to make full use of your new feature in future levels.

Responsibilities:

• Crafting technical systems that enable gameplay (either alone or with a small team)
• Create fluid user interactions with rich feedback and polished game feel
• Enjoys enabling team members by improving the creative pipeline
• Is comfortable with cross-disciplinary work and collaboration

Must haves:

• Proficient in C++ (preferred), C, C# for quickly prototyping 3D gameplay
• Visual scripting
• Multiplayer game development
• Online operation of a live game
• Maya or 3D game engines
• Portfolio of your work
• Ok to take a test as part of our process

Nice to haves:

• Seek adventure and uncertainty in exploring experimental and risky game concepts
• Believe in the practice of rapid prototyping and relentless iteration
• Have a desire to create meaningful, enriching experiences that touch and inspire players

Perks:

• Paid Time Off, Holidays and Two Weeks Winter Break
• Employees and their dependents get medical, dental, and vision coverage, regardless of their level, tenure, or position within the company. Moreover, these benefits start on the first day of the job,there’s no waiting period before they kick in.
• Pet Insurance for those who need it too.
• Compassionate leave for employees who needs to take care of their family members
• Pre-tax wellness stipend
• Pre-tax work from home stipend
• Access our savings plan (401K program) with company match
• Mental health resources including Headspace membership and Employee Assistance Program (EAP)
• Discount portal for everyday goods and services
• Employee inclusive and diversity initiatives such as Grow Together
• Support for personal professional development

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Responsibilities:

• Design, write, debug, and refine networked gameplay systems and features.
• Create limited time events (seasons) with unique and fun gameplay.
• Develop quests and daily activities that drive user retention.
• Build social experiences that enhance gameplay with others.
• Iterate quickly in response to testing feedback and iterations.
• Provide technical insight and ideas regarding game design.
• Collaborate closely with designers and back-end engineers on real-time and asynchronous features.

Must Haves:

• 3-5+ years of relevant programming experience in the game industry.
• Excellent 3D Vector Math Skills.
• Knowledge and usage of a 3D art tool such as Maya.
• Experience building gameplay systems and blocks for designers to author content.
• Careful attention to detail.
• Excellent communication skills and problem-solving abilities.
• Fluency in C, C++, or C# and object-oriented programming.
• Experience with scripting languages and multiple data formats (LUA, JSON, etc.).
• MMO experience.

Nice to Haves:

• Python programming.
• Backend languages such as Go, Erlang, and/or PL/SQL.
• Systems managing persistent account data.
• Synchronous multiplayer features.
• Live service multiplayer online games.
• Mobile games.

Perks:

• Paid Time Off, Holidays, and Two Weeks Winter Break.
• Medical, dental, and vision coverage for employees and their dependents, starting on the first day.
• Pet Insurance.
• Compassionate leave for family care.
• Pre-tax wellness stipend.
• Pre-tax work-from-home stipend.
• Access to a savings plan (401K program) with company match.
• Mental health resources including Headspace membership and Employee Assistance Program (EAP).
• Discount portal for everyday goods and services.
• Employee inclusive and diversity initiatives.
• Support for personal professional development.

The salary range for this position is $105,000 USD to $133,000 USD annually, with the opportunity to earn an annual discretionary bonus.

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As a Staff Systems Software Engineer at Thatgamecompany, you will play a crucial role in ensuring the quality and velocity of our game development process. You will focus on building systems that prove the correctness, speed, and readiness of our gameplay features, as well as the infrastructure that enables our engineers to work efficiently.

Key Responsibilities:

• Prove Correctness and Quality: Build and own the studio's functional test automation framework, including runner, fixtures, game-state harness, and reporting. Develop regression analysis tooling that separates real regressions from noise and attributes them to a commit automatically.
• Find the Breaking Point: Design load/stress testing systems that model realistic player behavior and drive launch-scale synthetic traffic against pre-production. Build chaos testing capability, including fault injection, latency/partition simulation, and dependency failure.
• Prove Quality on Real Devices: Build app quality testing automation, including frame time, memory, thermal, battery, and cold-start capture. Own the device compatibility lab, orchestration, and certification matrix.
• Own the Infrastructure: Build/operate on-prem build clusters and GPU clusters, backing buy-vs-build decisions with real data. Design cross-platform developer tools, including AI-assisted tooling.
• Make it Land: Define, instrument, and publish developer velocity/quality metrics. Drive adoption across teams and mentor engineers in testing strategy and performance analysis.

Requirements:

• Languages: Python, Golang, C/C++, Jenkins Groovy, Linux shell scripting, and fluent English.
• Testing & Quality Systems: Test framework design, load/stress tooling, fault injection/chaos engineering, coverage instrumentation, and flake detection.
• Performance & Analysis: CPU/GPU/memory/I/O profiling, statistical analysis, regression detection, and observability.
• Build & CI at Scale: Jenkins/GitLab CI/CD, Make/CMake, GCC/Clang, distributed build systems/caching, and Git/GitLab.
• Infrastructure: Linux/macOS administration, bare-metal/on-prem cluster ops, Docker/Podman, Kubernetes, Terraform/OpenTofu, and hardware capacity planning.
• Systems Fundamentals: Distributed systems failure modes, TCP/IP and UDP, resilience patterns, and disaster recovery planning.

Preferred Skills:

• Mobile device farm operation, Android/iOS build and profiling toolchains, GPU cluster scheduling, game engine internals/engine-level test automation, deterministic simulation/replay testing, live service game experience, Windows administration, Ansible, TypeScript/Java/Kotlin/Swift, and hybrid/multi-cloud management.

Benefits:

• Paid Time Off, Holidays, and Two Weeks Winter Break
• Medical, dental, and vision coverage for employees and their dependents
• Pet Insurance
• Compassionate leave
• Pre-tax wellness stipend
• Pre-tax work from home stipend
• Access to savings plan (401K program) with company match
• Mental health resources, including Headspace membership and Employee Assistance Program (EAP)
• Discount portal for everyday goods and services
• Employee inclusive and diversity initiatives
• Support for personal professional development

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As a Senior Strategic Account Executive on our Regulated Verticals team, you will lead complex solution selling across Twilio's Customer Engagement Platform, including Messaging, Voice, Email, Segment CDP, Trust & Identity, and Flex. You will drive revenue growth and build strategic, executive-level partnerships with top enterprise financial services and FinTech organizations.

Responsibilities:

• Manage a book of Named Accounts within the regulated verticals sector, while being assigned a quota for revenue and expansion targets through upsell and cross-sell.
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio's messaging, voice, and email solutions.
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio's communications API platform, designing a solution for their specific use cases.
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.
• Balance competing priorities and manage multiple projects and deals at the same time.
• Partner cross-functionally with sales, services, product, and finance to develop long-range territory strategies and sales plans.
• Act as the voice of the customer to Twilio's product and carrier relations teams.
• Demonstrate a strong understanding of the CPaaS industry, staying up to date on key industry initiatives and new capabilities on behalf of your customers and the wider Twilio go-to-market organization.
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices.

Qualifications:

• Possess a total of 10 years of full-cycle sales experience, with a minimum of 3 years managing or leading quantitative highly analytical products or solutions for their customers.
• Experience directly selling technical SaaS or CPaaS.
• Technical solutions selling experience working with real customers, listening to them, and solving problems.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define process and build programs.
• Record of delivering market-driven results, especially to scale and enterprise customers.
• Excellent verbal and written communication skills (English).
• Bachelor's Degree or equivalent years of experience.

What We Offer:

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.
• Much more.

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $158,632 - $198,290.
• Based in New York, New Jersey, Washington State, or California: $167,440 - $209,300.
• Based in the San Francisco Bay area, California: $176,256 - $220,320.

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As we expand our partner ecosystem to support global growth targets, we are seeking a versatile Partner Program Manager to drive an exceptional experience across our Systems Integrators (SIs), ISVs, Resell, and Technology partners.

Responsibilities:

• Drive Program Modernization & Scale: Identify process bottlenecks and design new ways to automate existing manual workflows.
• Own Problem-Solving: Chart a clear path forward to build repeatable, programmatic solutions for complex challenges across the partner lifecycle.
• Optimize the Partner Experience: Lead and refine core partner onboarding pathways, lifecycle touchpoints, and support workflows.
• Accelerate Partner Revenue Mechanics: Build and execute operational frameworks that eliminate transaction friction and maximize partner-sourced revenue pipelines.
• Manage Technology & Vendor Capabilities: Serve as a strategic owner for key components of our partner tech stack and vendor relationships.
• Orchestrate High-Touch Communications: Develop and execute comprehensive partner engagement strategies.
• Lead Cross-Functional Project Execution: Develop and run end-to-end project plans for new partner initiatives.

Qualifications:

• Education: Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience: 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company.
• The "Get-Stuff-Done" Mindset: A proven track record of operating effectively in complex environments and delivering results.
• Project Management & Collaboration: Strong project management skills and ability to manage complex cross-functional timelines.
• Communication & Content: Excellent written and verbal communication skills.

Desired:

• Ecosystem Acumen: Solid understanding of modern partner program structures and lifecycle methodologies.
• Tech Stack & Automation Familiarity: Hands-on exposure to CRM and partner ecosystem technologies.
• Revenue Orientation: Experience designing or supporting commercial program models.
• Advanced Degree: MBA is a plus.

Location: Remote - US

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960 - $146,200.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.
• Based in the San Francisco Bay area, California: $137,520 - $171,900.

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We're looking for a Senior Mobile Engineer to help build and evolve the Android experience that millions of readers and writers rely on every day. You'll own Android features end to end. That means digging into what users actually need, building it, shipping it, and paying attention to how it actually performs once it's out in the world. You'll work closely with our design team the whole way through.

This is a product engineering role at heart. We don't have a dedicated product team, so you won't be handed a fully-specified ticket and told to go build it. Rather, you'll be the one figuring out what's worth building in the first place, partnering with design and other engineers, and making good calls when the ask is vague or doesn't quite solve the real problem. Android is where you'll spend most of your time, but we want someone who can also hold their own on at least one other platform, whether that's web, iOS, or backend.

Responsibilities

• Own Android features end to end. Understand the problem, build it, ship it, and see how it actually does
• Shape what gets built, not just how it gets built. Push back on scope, propose simpler solutions, and raise platform constraints early rather than after the fact
• Write idiomatic, well-tested Kotlin and Compose UI that fits naturally into the team's existing architecture
• Work directly with iOS, web, or backend engineers depending on what a feature needs, and help decide where functionality should live
• Partner with our leadership team, design team, and engineers in the US and France to turn a rough idea into something that actually ships well on Android
• Bring superb judgment to ambiguous requests. You can ask good questions, spot edge cases early, and propose reasonable first steps when the full scope isn't clear yet
• Own shaping product and feature spaces, maintaining and driving a sense of forward momentum even when the final destination of your work may not be clear
• Help raise the bar for the mobile team on code quality, testing, and product thinking
• Attend Medium's twice-yearly, in-person offsites (hosted in locations around the U.S.)

Requirements

• You've spent several years building production Android apps and you're genuinely fluent in Kotlin, Jetpack Compose, coroutines and Flow, and modern Android architecture
• You're an expert with all things Android engineering, but you can also hold your own on at least one other platform (web, iOS, or backend) and can work credibly there when a feature calls for it
• You think like a product engineer. You don't just build what's asked, but can own and appreciate the impact at a product impact altitude of your work. You understand the problem underneath the request, push back when something doesn't add up, and care about whether it actually worked once it shipped
• You've worked closely with designers and engineers on other platforms before. You're good at explaining a technical tradeoff in a way that actually lands for someone who isn't an engineer
• You have good instincts about systems, you're adaptable, and you're genuinely eager to learn. You can advocate for an approach while staying open to a better one
• You have the ability to push forward in ambiguity and make great trade off decisions to keep a project moving

Nice to Haves

• Experience using AI to improve a team's leverage, reach, output and impact
• You've owned product direction yourself rather than just executing someone else's plan
• You personally use Medium and are genuinely excited to contribute to its mission, which is empowering humans to write meaningfully for other humans

Benefits

• Working with a fully distributed team: We’re fully remote and have teammates across the U.S. & France
• Healthcare benefits covered at 100% for employees and 80% for dependents
• Generous parental leave policy
• Mental health support through Spring Health (or find a provider through Rula or Kaiser Mental Health Network)
• Financial wellness support through Northstar
• Stipends for co-working, professional development, wifi, and a one-time home office bonus
• Unlimited PTO and standard company holidays
• A discounted Medium membership

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In this role, you will be instrumental in ensuring alignment between sales strategy and execution, fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results for your verticals.

Responsibilities:

• Be the Business partner to GTM leaders; challenge the status quo.
• Shape & execute business strategy to address risks / obstacles / opportunities.
• Translate strategy into actionable operational plans & execute.
• Be the Voice of sales in cross-functional initiatives.
• Execute operational cadences at the Vertical/Segment level supporting a Regional VP of Sales.
• Manage forecast and pipeline health; drive predictability for month/quarter/year.
• Provide business performance insights; facilitate decision-making.
• Produce recurring & ad hoc exec business updates.
• Engage & deliver on localized planning & sales ops activities.

Qualifications:

• 6+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs).
• Proficiency in sales planning and operations including sales coverage, segmentation, territory planning, sales compensation strategy and executing a rhythm of business.
• Problem-solving, communication and interpersonal skills with ability to influence and align senior leadership and teams.
• Bachelor’s Degree or equivalent years' of experience; graduate degree a plus.

Location: This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel: You may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.
• Based in the San Francisco Bay area, California: $137,520 - $171,900.

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As Twilio's next New Business Account Executive 4 on our High Tech team, you will lead prospecting, solution selling, and closing new business opportunities across our Messaging, Voice, and Email products. You will be directly responsible for expanding our messaging business with some of the largest and fastest-growing mid-market and enterprise companies in the High Tech vertical.

Responsibilities:

• Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio's messaging, voice, and email solutions
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio's communications API platform, designing a solution for their specific use cases
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution
• Balance competing priorities and manage multiple projects and deals at the same time
• Partner cross-functionally with sales, services, product, and finance to develop long-range territory strategies and sales plans
• Act as the voice of the customer to Twilio's product and carrier relations teams
• Demonstrate a strong understanding of the CPaaS industry, staying up to date on key industry initiatives and new capabilities on behalf of your customers and the wider Twilio go-to-market organization
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices

Qualifications:

• Possess a total of 8 years of tech sales experience, with a minimum of 6 years in a closing role
• Directly selling technical SaaS or CPaaS and experience solution selling and multi-threading
• Experience outbound prospecting into new accounts and a strong 'hunter' mentality for bringing in Mid-Market and Enterprise sized accounts
• Technical solutions selling experience working with real customers and prospects, listening to them, and solving problems
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Demonstrated track record of managing business forecasts and financial models
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering market-driven results, especially to scale and enterprise customers
• Excellent verbal and written communication skills (English)
• Bachelor's Degree or equivalent years of experience

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Much more

Compensation:

• Estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Minnesota, or Vermont: $110,160 - $137,700
• Based in Washington D.C., Illinois, Maryland, Massachusetts, or California (outside of the San Francisco Bay Area): $116,280 - $145,350
• Based in New York, New Jersey, Washington State, or the San Francisco Bay Area, California: $122,400 - $153,300

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In this role, you will be instrumental in ensuring alignment between sales strategy and execution, fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results for your verticals.

Responsibilities:

• Be the Business partner to GTM leaders; challenge the status quo.
• Shape & execute business strategy to address risks / obstacles / opportunities.
• Translate strategy into actionable operational plans & execute.
• Be the Voice of sales in cross-functional initiatives.
• Execute operational cadences at the Vertical/Segment level supporting a Regional VP of Sales.
• Manage forecast and pipeline health; drive predictability for month/quarter/year.
• Provide business performance insights; facilitate decision-making.
• Produce recurring & ad hoc exec business updates.
• Engage & deliver on localized planning & sales ops activities (e.g., headcount, Annual Planning, New Year Readiness, Account Movements, Territory & Quota operationalization) in alignment with Strategic Operations peer function.

Qualifications:

• 6+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs).
• Proficiency in sales planning and operations including sales coverage, segmentation, territory planning, sales compensation strategy, and executing a rhythm of business (MBRs, QBRs, etc.).
• Problem-solving, communication, and interpersonal skills with the ability to influence and align senior leadership and teams.
• Bachelor’s Degree or equivalent years' of experience; graduate degree a plus.

Location: Remote - US (not eligible to be hired in CA, CT, NJ, NY, PA, WA)

Travel: Occasional travel required for project or team in-person meetings.

Compensation:

• Estimated pay ranges: $116,960 - $146,200 (based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.); $123,760 - $154,700 (based in New York, New Jersey, Washington State, or California outside of the San Francisco Bay area); $137,520 - $171,900 (based in the San Francisco Bay area, California).
• Eligible to participate in Twilio’s equity plan and corporate bonus plan.
• Benefits include health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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As Twilio's next New Business Account Executive 4 on our High Tech team, you will lead prospecting, solution selling, and closing new business opportunities across our Messaging, Voice, and Email products. You will be directly responsible for expanding our messaging business with some of the largest and fastest-growing mid-market and enterprise companies in the High Tech vertical.

Responsibilities:

• Drive new customer acquisition, with a quota for incremental Account Contract Value (iACV)
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio's messaging, voice, and email solutions
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio's communications API platform
• Design solutions for specific use cases, working with teams in Finance, Legal, Pricing, and Operations to create mutually beneficial contracts
• Present complex contractual, technical, and financial details to prospects in a clear and confident manner
• Balance competing priorities and manage multiple projects and deals simultaneously
• Partner cross-functionally with sales, services, product, and finance to develop long-range territory strategies and sales plans
• Act as the voice of the customer to Twilio's product and carrier relations teams
• Stay up-to-date on key industry initiatives and new capabilities in the CPaaS industry
• Generate and maintain an accurate pipeline and forecast using Salesforce

Qualifications:

• 8 years of tech sales experience, with a minimum of 6 years in a closing role
• Directly selling technical SaaS or CPaaS, with experience in solution selling and multi-threading
• Experience with outbound prospecting into new accounts and a strong 'hunter' mentality for bringing in Mid-Market and Enterprise-sized accounts
• Technical solutions selling experience working with real customers and prospects
• Comfortable working with business and highly technical leaders, influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Demonstrated track record of managing business forecasts and financial models
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering market-driven results, especially to scale and enterprise customers
• Excellent verbal and written communication skills (English)
• Bachelor's Degree or equivalent years of experience

Benefits:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

Compensation:

• Estimated pay ranges:
• Based in Colorado, Hawaii, Minnesota, or Vermont: $110,160 - $137,700
• Based in Washington D.C., Illinois, Maryland, Massachusetts, or California (outside of the San Francisco Bay Area): $116,280 - $145,350
• Based in New York, New Jersey, Washington State, or the San Francisco Bay Area, California: $122,400 - $153,300
• Eligible to participate in Twilio's equity plan
• Eligible for commissions

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More and more PlanetScale databases are created, connected and queried by AI agents. Cursor, Claude Code, Codex and a growing list of other tools now sit between developers and their infrastructure.

You will own that experience end to end. You'll make sure PlanetScale shows up everywhere developers build with AI, that our MCP server and CLI work flawlessly in every agent, and that we can measure how well it all works. Then you'll show the world how to do it well through demos, docs, blog posts, videos, and conferences.

This is a hands-on role combining engineering, content creation, and a strong public voice. You'll work closely with the teams that build our MCP server, CLI, API and docs.

The landscape of how developers work with AI changes fast. You'll have the opportunity to move quickly, experiment, and take the lead on the future of AI use with databases and infrastructure.

Make PlanetScale great with AI tools

• Build and maintain the plugins for PlanetScale in every AI marketplace and directory: agent plugins, skill registries, MCP directories, IDE extension stores and AI app builders
• Own our integrations with AI coding tools, agent frameworks and platforms
• Stay current with AI tools as they launch and ensure our customers have a great experience from day one
• Test the PlanetScale MCP server and CLI across Claude Code, Cursor, Codex, VS Code and other clients, and catch regressions before users do
• Find friction in creating a database, connecting, running migrations and debugging queries from inside an agent, then fix it or drive the fix with the owning team
• Improve the context agents rely on: tool descriptions, skills, llms.txt, docs written for agents, and error messages agents can act on
• Attention to AEO (answer engine optimization): make sure agents find and recommend PlanetScale
• Build and maintain skills for working with Postgres, MySQL, Vitess, Neki, and PlanetScale

Measure how well we're doing

• Build evals that run real agent tasks against PlanetScale databases
• Benchmark how agents perform with PlanetScale and work towards continuous improvement
• Track how often AI assistants and agents recommend PlanetScale for database questions, and whether what they say about us is accurate
• Instrument and report on agent usage: databases created by agents, time to first connection, MCP versus CLI usage, and where sessions fail

Show people how to do it well

• Build demos and sample apps that show PlanetScale and AI tooling at their best
• Write docs, guides and blog posts on using databases effectively with AI, including safe access, branching and performance assessment
• Make videos and attend conferences to communicate with our audience how to build effectively with AI

These attributes best describe you

• Daily use of AI coding agents, with strong opinions about what makes a tool work well with them
• Experience building an MCP server, plugin, CLI or SDK that real developers use
• Software engineering background in languages like TypeScript and Go, and comfort with APIs, OAuth and the command line
• Experience with writing docs, blogs, and / or video content creation
• Good at communicating with a broad audience and customers alike on socials
• Experience working with relational databases (Postgres, MySQL, SQLite), schema design, migrations, connection handling, and Postgres or MySQL in production
• Data fluency: designing evals, writing the queries behind a dashboard, and telling a real trend from noise
• Clear communication of technical ideas in writing, on video and on stage
• Independence and speed: spotting a gap, shipping a fix, and telling people about it
• Genuine curiosity about the AI tooling landscape and a habit of keeping up with it

Bonus points

• Contributions to the MCP spec, SDKs or popular open-source MCP servers
• Experience writing agent skills, plugins or rules files for Claude Code, Cursor or Codex
• Experience with LLM eval tools and building benchmarks for agents
• Experience with AEO or GEO, or with tracking how LLMs surface and recommend a product
• A blog, YouTube channel or GitHub that developers already follow
• Experience with Vitess, database sharding, or running databases at scale

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Join the team as Twilio's next Executive Business Partner. This position is needed to scale the impact of the executives you support. You will provide proactive calendar support, juggling multiple deliverables with competing deadlines and take effective action without knowing the full picture.

Responsibilities:

• Partner with your executives to understand their priorities in order to effectively address meeting requests and manage complex calendars, stack rank meeting requests and redirect as needed,
• Work independently and execute decisions on behalf of your executive while exercising discretion in committing time and evaluating needs.
• Manage complex travel on behalf of your executives (domestic and international), prepare expenses, organize and assist with special events, team activities and successful meetings through research, participant coordination, material preparation and logistics management.
• Act as a point person for your executives' direct reports, building strong relationships across their team(s) to progress your executives' priorities and identify any challenges.
• Plan agendas, draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives
• Collaborate with your peer Executive Business Partners cross-functionally in alignment towards achieving company strategy, goals and objectives.
• Develop a deep understanding of the overall business in order to support your leader and team and your own career development.
• Help plan and coordinate small, medium and large employee events.

Qualifications:

• 5+ years' experience supporting executives in a fast-paced environment with the ability to make good decisions in sometimes ambiguous environments with changing priorities.
• Superior attention to detail and high level of integrity and discretion in handling confidential information;
• Demonstrated abilities to build cross-functional relationships, partnering closely with leaders and peers, and keeping multiple teams and projects on track in parallel.
• Experience planning domestic and international travel including air travel, hotel accommodations, visa requirements etc
• Confident abilities to plan and facilitate virtual, in person, or hybrid leadership summits and team-building events.
• Proficient in common administrative tools (i.e. G-Suite, Zoom, Slack etc.)
• Excellent time-management skills, problem solving abilities, ability to anticipate needs and a master multi-tasker.

Location: Remote - US (not eligible to be hired in CA, CT, NJ, NY, PA, WA)

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $108,720- $120,800.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,020-$127,800
• Based in the San Francisco Bay area, California: $127,800-$142,000

Benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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$215K – $285K • Offers Equity

About OpenRouter

OpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.

About the Role

Every token that flows through OpenRouter is a financial event. Billions of requests run across hundreds of models and dozens of providers, and each request carries its own cost, price, discount and contract terms. Behind the inference engine sits a money engine: metering, pricing, invoicing, credits, payments, payouts and the ledger that ties it all together.

We're hiring our first engineer to envision, build and own the dollar+token value capture engine behind OpenRouter's leading inference gateway, marketplace and rapidly growing suite of agentic products. You will be responsible for the robust and flexible platform that lets the business sell any pricing model it can dream up.

What You’ll Do

• Flexible pricing and contract terms. Any commitment size, BYOK pricing, overages, platform fees and per-seat pricing. Sales and CS should be able to test new deals without an engineer.
• Automate quote-to-cash. Take a signed contract straight to a provisioned, correctly billed customer with no manual uploads. Handle POC and production contracts as separate flows. Build credit transfers at onboarding and self-serve credit grants for CS into our own tools.
• Define the source of truth. Financial core that owns fees, plans and entitlements. Establish robust data architecture for internal and customer reporting.
• Own usage → revenue. Every completed request is metered, priced and recorded exactly once, across our streaming spend-tracking pipeline and usage records. Reconcile what we served against what we charged.
• Own billing, payments & collections. That means invoicing, prepaid credits, auto top-ups, refunds, tax/VAT, POs and spend-against-commitment tracking. It also covers the Stripe integration, failed-payment recovery and overdue-invoice collections.
• Build the ledger, AP & reconciliation. Build a double-entry ledger as the financial system of record. Automate reconciliation across Postgres, Stripe, billing and usage data. Own provider settlements and payables, and hand Finance close-ready numbers.
• Work cross-functionally. Partner closely with the Provider team on usage tracking, per-generation cost attribution and provider pricing/discounts, and with the Trust & Safety team on payments fraud and abuse prevention.
• Treat correctness and controls as features. The system ensures idempotency of financial transactions, anomaly detection, auditability and least-privilege access for finance tools. Any dollar that can't be explained is a bug.

What We’re Looking For

• 5+ years building production financial systems: billing, payments, ledgers or revenue infrastructure, at a fintech or a usage-based SaaS company.
• Deep fluency in money-correctness patterns: idempotency, double-entry accounting, exactly-once event processing, reconciliation and safe migrations of financial data.
• Hands-on experience with Stripe (or similar processors) and a billing/invoicing platform, including contract, subscription and usage-based models.
• Strong TypeScript and SQL. Comfortable with Postgres and analytical stores (ClickHouse or similar) at high event volume.
• Working knowledge of accounting: AR/AP, revenue recognition, deferred revenue, month-end close. You can talk with Finance in their language.
• You work well across teams. You'll partner daily with Provider, Trust & Safety, Sales, CS and Finance, and turn messy business asks into clean systems.
• High agency and AI-forward. You use coding agents daily and like automating away manual finance ops.

Nice to Haves

• You've built usage-based, hybrid or seat-based billing at scale.
• Experience with streaming data pipelines (e.g. Dataflow, Spanner, Kafka) for metering.
• Experience with payments fraud and risk systems (e.g. Stripe Radar).
• Experience with multi-currency, sales tax/VAT or global payment methods.
• You've helped get financial systems ready for an audit.
• You're an existing OpenRouter user, or have built projects in AI tooling.

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$215K – $285K • Offers Equity

About OpenRouter

OpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.

About the Role

Every request that flows through OpenRouter starts with a question: who is this, and what are they allowed to do? Millions of developers, thousands of organizations and a growing fleet of autonomous agents reach us through API keys, browser sessions, OAuth apps, MCP clients and federated cloud workloads.

We're hiring our first Software Engineer, Identity Platform to envision, build and own identity across OpenRouter's inference gateway, marketplace and rapidly growing suite of agentic products.

What You’ll Do

• Unify authentication: API keys, management keys, browser sessions, OAuth and OIDC tokens and MCP logins all resolve to a single principal with one authorization model.
• Build delegated access for apps and agents: Sign in with OpenRouter, OAuth for MCP clients with dynamic client registration, and consent grants that can be revoked without touching the underlying key.
• Go secretless with workload identity: CI pipelines and cloud workloads exchange their own identity provider tokens for short-lived OpenRouter credentials under org-defined federation policies.
• Build composable authorization: A single permission model where every route asks "can this caller do this, here?"
• Make enterprise provisioning just work: SCIM user and group provisioning, group-to-role mapping, domain verification and self-serve SSO.
• Define the core identity model: Users, organizations, workspaces, memberships, apps and guardrails, and how they compose.
• Protect users and their data: Identity fraud detection, KYC and verification flows, step-up checks on sensitive actions, account-takeover defenses and abuse signals.
• Treat auditability and correctness as features: The system ensures every credential has a provenance, every access decision is explainable and every privileged change lands in an audit log.
• Work cross-functionally: Partner closely with the Trust & Safety team on fraud and abuse, with the Money team on payment-linked verification and risk.

What We’re Looking For

• 5+ years building production identity, authentication or authorization systems at a SaaS, developer-platform or security company.
• Deep fluency in identity standards: OAuth 2.x (PKCE, token exchange, dynamic client registration), OIDC, SAML, SCIM and JWTs.
• Experience designing authorization models (RBAC, ABAC or ReBAC) for multi-tenant B2B products.
• Hands-on experience integrating enterprise identity providers (Okta, Entra ID, Google Workspace) and an auth platform (Clerk, Auth0, WorkOS or similar).
• Strong TypeScript and SQL.
• A security mindset.
• You work well across teams.
• High agency and AI-forward.

Nice to Haves

• You've shipped enterprise SSO and SCIM that passed real customer security reviews.
• You've built workload identity federation or secretless auth for CI and cloud workloads.
• You've built OAuth, consent and delegation for AI agents or MCP clients acting on behalf of users.
• Experience with identity verification, KYC or fraud and risk systems.
• Experience with policy engines or fine-grained authorization.

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Join the team as Twilio's next Executive Business Partner. This position is needed to scale the impact of the executives you support. You will provide proactive calendar support, juggling multiple deliverables with competing deadlines and take effective action without knowing the full picture.

Responsibilities:

• Partner with your executives to understand their priorities in order to effectively address meeting requests and manage complex calendars.
• Work independently and execute decisions on behalf of your executive while exercising discretion in committing time and evaluating needs.
• Manage complex travel on behalf of your executives (domestic and international).
• Act as a point person for your executives' direct reports, building strong relationships across their team(s) to progress your executives' priorities and identify any challenges.
• Plan agendas, draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives.
• Collaborate with your peer Executive Business Partners cross-functionally in alignment towards achieving company strategy, goals and objectives.
• Develop a deep understanding of the overall business in order to support your leader and team and your own career development.
• Help plan and coordinate small, medium and large employee events.

Qualifications:

• 5+ years' experience supporting executives in a fast-paced environment with the ability to make good decisions in sometimes ambiguous environments with changing priorities.
• Superior attention to detail and high level of integrity and discretion in handling confidential information.
• Demonstrated abilities to build cross-functional relationships, partnering closely with leaders and peers.
• Experience planning domestic and international travel.
• Confident abilities to plan and facilitate virtual, in person, or hybrid leadership summits and team-building events.
• Proficient in common administrative tools (i.e. G-Suite, Zoom, Slack etc.).

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $108,720- $120,800.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,020-$127,800
• Based in the San Francisco Bay area, California: $127,800-$142,000

Benefits:

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave

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The Senior Analytics Engineer will work closely within the team and across Product & Engineering to design and maintain a robust analytics data layer that enables trusted reporting on R&D metrics. Key responsibilities include:

• Designing and implementing a formal analytics data layer using AWS Glue, Athena / Presto, and LookML
• Collaborating with stakeholders to define, document, and maintain alignment on metric definition and data lineage
• Developing and maintaining automated data reconciliation and quality checks to ensure accuracy and consistency of critical reports and dashboards
• Leading investigations into complex data anomalies and communicating findings and solutions effectively
• Mentoring and guiding members of the data science and analytics team

The ideal candidate will have 4-5 years of professional experience in analytics engineering, data engineering, or a related discipline, with strong expertise in SQL and hands-on experience designing data models and orchestrating data pipelines using AWS Glue or similar technologies.

In terms of compensation, the estimated pay ranges for this role are:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $141,520.00 -- $176,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00
• Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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AI is reshaping the video editing space in similar ways to how it is transforming software broadly. We're looking for someone who embraces this new world of creating, combining this with your own personal craft to make excellent video content. We give you the room, the tools, and the time to both create and experiment.

What we're looking for

• A portfolio that shows strong editing across formats. YouTube, short form edits, podcasts, etc.
• A sharp sense of pacing, structure, and story: you know what to keep, what to cut, and how to time things to maintain an engaged audience.
• Equal comfort with editing, animation, and design: you can shape a story, incorporate interesting visuals, and set clean, expressive type that reads well on any screen.
• Fluency in professional editing tools such as Premiere Pro, After Effects, DaVinci Resolve, Final Cut Pro.
• Experience using AI tools to create animations, assist with editing, and the curiosity to push the limits of how these can be used in a video creation workflow.
• Ability to create custom scripts and leverage AI to automate parts of your pipeline, such as transcription, thumbnail ideation, and generating rough edits of large amounts of footage.
• Work closely with our team to help shape ideas before the edit starts, and iterate on feedback quickly.

What you'll edit

• YouTube videos, from explainers to interviews, paced to hold attention start to finish.
• Shorts and vertical clips for social platforms.
• Launch videos, where timing, polish, and pacing carry the announcement.
• Thumbnails, title cards, typography, and motion graphics that go with all of the above.

How you'll work

• A combination of strong individual editing skills combined with an excitement for how AI can improve the speed and quality at which we create.
• In close collaboration with the Marketing team at PlanetScale.
• You'll have time and budget to try new tools.

Bonus points

• Background in Software Development, or working with Engineering companies
• Experience editing tech / developer content
• A channel or account you've grown yourself
• Experience with code-driven video tools like Remotion
• A knack for creating engaging thumbnails and titles
• Sound design and audio mixing skills
• Experience shooting or directing your own footage
• Livestream or live event production experience

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As a Strategy & Operations Manager, you will unlock exceptional growth for Twilio's customers and business. You will tackle executive-level strategic problems, unlock new customer use cases, improve the quality of our global telecommunications network, and drive profitability.

Responsibilities:

• Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems.
• Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams to achieve core company goals.
• Take full accountability for VP-level strategic goals, delivering mission-critical projects on schedule while optimizing customer experience.
• Synthesize complex technical and strategic data into concise executive presentations, strategic memos, and board-level reporting.
• Perform data analysis and build quantitative models to solve complex, unstructured business challenges under tight timelines.
• Lead as the Subject Matter Expert for global connectivity initiatives, advising executive leadership and driving results across reach, quality, and profitability.

Qualifications:

• 4-6 years of experience in strategy, operations, management consulting, product, or growth roles.
• Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations.
• Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance.
• Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges.
• Strong proficiency in data analysis and visualization (e.g., SQL, Looker, Tableau, Coefficient, Airtable).
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.

Benefits:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

Compensation:

• Estimated pay ranges: $128,560.00 - $160,700.00 (Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.)
• $136,000.00 - $170,000.00 (New York, New Jersey, Washington State, California)
• $151,120.00 - $188,900.00 (San Francisco Bay area, California)

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As a Principal Pricing and Monetization Manager, you will lead and scale Twilio's platform-wide pricing and monetization strategies. This is a high-impact, strategic leadership role critical to driving Twilio's pricing strategy and operationalizing key pricing processes.

Responsibilities:

• Develop advanced pricing and packaging strategies that generate incremental revenue and margin for Twilio
• Partner with Product leadership to align product strategy and roadmaps with monetization frameworks
• Analyze complex datasets across sales, customer behavior, product usage, competitive benchmarks, and financial data to inform pricing strategies
• Champion cross-functional collaboration across GTM Strategy, Product, Sales, Marketing, and Finance
• Lead complex projects that generate clear, measurable business impact at the enterprise level

Qualifications:

• 8+ years of relevant experience in pricing strategy, including at least 5 years of direct ownership over pricing and monetization strategies in telecom, SaaS, PaaS, or adjacent industries
• Hands-on mastery of developing complex pricing models and evaluating monetization frameworks
• Proven track record of leading and delivering complex, multi-stakeholder projects
• Exceptional oral and written communication skills
• Bachelor's degree in a quantitative or business-related field, or equivalent experience

Location: Remote - US (not eligible to be hired in CA, CT, NJ, NY, PA, WA)

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

Compensation:

• Estimated pay ranges: $141,520 - $176,900 (based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.)
• $149,840 - $187,300 (based in New York, New Jersey, Washington State, or California outside of the San Francisco Bay area)
• $166,400 - $208,000 (based in the San Francisco Bay area, California)

XML job scraping automation by YubHub

As a Strategy & Operations Manager, you will unlock exceptional growth for Twilio's customers and business. You will tackle executive-level strategic problems, unlock new customer use cases, improve the quality of our global telecommunications network, and drive profitability.

Responsibilities:

• Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems.
• Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams to achieve core company goals.
• Take full accountability for VP-level strategic goals, delivering mission-critical projects on schedule while optimizing customer experience.
• Synthesize complex technical and strategic data into concise executive presentations, strategic memos, and board-level reporting.
• Perform data analysis and build quantitative models to solve complex, unstructured business challenges under tight timelines.
• Lead as the Subject Matter Expert for global connectivity initiatives, advising executive leadership and driving results across reach, quality, and profitability.

Qualifications:

• 4-6 years of experience in strategy, operations, management consulting, product, or growth roles.
• Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations.
• Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance.
• Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges.
• Strong proficiency in data analysis and visualization (e.g., SQL, Looker, Tableau, Coefficient, Airtable).
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.

Benefits:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

Compensation:

• Estimated pay ranges: $128,560.00 - $160,700.00 (based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.)
• $136,000.00 - $170,000.00 (based in New York, New Jersey, Washington State, or California outside of the San Francisco Bay area)
• $151,120.00 - $188,900.00 (based in the San Francisco Bay area, California)

XML job scraping automation by YubHub

As a Principal Pricing and Monetization Manager, you will lead and scale Twilio's platform-wide pricing and monetization strategies. This is a high-impact, strategic leadership role critical to driving Twilio's pricing strategy and operationalizing key pricing processes.

Responsibilities:

• Develop advanced pricing and packaging strategies that generate incremental revenue and margin for Twilio.
• Partner with Product teams and senior leaders to align product strategy and roadmaps with monetization frameworks.
• Analyze complex datasets across sales, customer behavior, product usage, competitive benchmarks, and financial data to inform pricing strategies.
• Champion cross-functional collaboration across GTM Strategy, Product, Sales, Marketing, and Finance to ensure organizational alignment and flawless execution of new pricing initiatives.
• Lead complex projects that generate clear, measurable business impact at the enterprise level.

Qualifications:

• 8+ years of relevant experience in pricing strategy, including at least 5 years of direct ownership over pricing and monetization strategies in telecom, SaaS, PaaS, or adjacent industries.
• Hands-on mastery of developing complex pricing models and evaluating monetization frameworks.
• Proven track record of leading and delivering complex, multi-stakeholder projects that generate clear, measurable business impact.
• Exceptional oral and written communication skills, with a demonstrated ability to translate complex pricing concepts into compelling narratives.
• Bachelor's degree in a quantitative or business-related field, or equivalent experience.

Location: This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $141,520 - $176,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300
• Based in the San Francisco Bay area, California: $166,400 - $208,000

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The Principal Data Engineer will lead critical architectural decisions across data ingestion, storage, transformation, orchestration, governance, observability, and consumption, while raising the engineering bar through mentorship, design reviews, and pragmatic best practices.

Responsibilities

Lead Data Architecture and System Design

• Own the technical vision and architecture for scalable, resilient, and cost-effective data platforms and pipelines.
• Design end-to-end data systems spanning batch and streaming ingestion, transformation, data modeling, storage, orchestration, serving layers, and consumption patterns.
• Make and document high-quality architecture decisions, including tradeoffs involving performance, reliability, scalability, latency, security, maintainability, and cost.
• Define reusable architectural patterns for common data engineering challenges.
• Establish clear boundaries and interfaces between operational systems, data platforms, analytics layers, and downstream applications.
• Lead technical design reviews for high-impact initiatives and provide clear, constructive direction on implementation approaches.
• Identify architectural risks early and drive plans to mitigate technical debt.

Set Engineering Standards and Best Practices

• Establish and continuously improve standards for data engineering development, testing, deployment, documentation, monitoring, incident response, and lifecycle management.
• Define best practices for version-controlled data transformations, infrastructure as code, CI/CD, code review, automated testing, and environment promotion.
• Build a culture of data reliability by implementing standards for data contracts, schema management, lineage, observability, freshness, completeness, accuracy, and reconciliation.
• Champion security, privacy, access control, governance, retention, and compliance requirements throughout the data lifecycle.
• Develop practical engineering guardrails that enable teams to move quickly without sacrificing quality, trust, or operational excellence.

Drive Technical Decision-Making

• Serve as a trusted technical authority for complex, cross-functional decisions involving data architecture, tooling, platform capabilities, and engineering investments.
• Facilitate technical discussions that turn ambiguous requirements into durable, well-reasoned solutions.
• Evaluate build-versus-buy decisions, platform technologies, and vendor capabilities using clear criteria and documented recommendations.
• Align architecture decisions with organizational priorities, business outcomes, data strategy, and long-term platform sustainability.
• Create and maintain architecture decision records, reference architectures, roadmaps, and technical standards that provide clarity across teams.

Build and Improve Data Products

• Lead the design and development of high-value, production-grade data pipelines, datasets, and platform capabilities.
• Partner with data analysts, data scientists, software engineers, and product teams to deliver well-modeled, discoverable, and trustworthy data products.
• Optimize data systems for reliability, usability, performance, scalability, and cost efficiency.
• Drive modernization initiatives, including migration from legacy platforms, consolidation of fragmented pipelines, and reduction of manual operational processes.

Mentor and Multiply Engineering Excellence

• Mentor data engineers at all levels, with a particular focus on growing senior engineers into strong technical leaders.
• Provide practical coaching on system design, data modeling, debugging, performance tuning, code quality, and production operations.
• Lead architecture reviews, technical workshops, design sessions, and knowledge-sharing forums.
• Establish reusable templates, reference implementations, and playbooks that improve consistency and accelerate delivery.
• Foster an inclusive, high-accountability engineering culture centered on thoughtful collaboration, continuous learning, and ownership.

Requirements

Required

• 10+ years of experience in software engineering, data engineering, platform engineering, or a related technical discipline.
• 5+ years designing and operating large-scale data platforms, distributed data systems, or enterprise-grade data products.
• Demonstrated expertise in end-to-end system design.
• Deep experience with modern data architecture concepts.
• Strong proficiency in SQL and at least one general-purpose programming language.
• Experience with distributed data processing frameworks and technologies.
• Strong knowledge of data modeling practices.
• Experience establishing engineering standards for testing, CI/CD, observability, infrastructure as code, reliability, and security.
• Proven ability to lead technical decisions across multiple teams.
• Exceptional written and verbal communication skills.
• Demonstrated experience mentoring engineers and raising technical standards across an organization.

Preferred

• Experience with cloud-native data platforms on AWS, Azure, or GCP.
• Experience implementing data mesh, domain-oriented data product, or self-service platform patterns.
• Familiarity with data governance, cataloging, lineage, privacy, and access-control tooling.
• Experience supporting financial, revenue, operational, customer, or enterprise analytics domains.
• Experience with ML data pipelines, feature stores, or AI/LLM data foundations.
• Experience managing major data-platform migrations, modernization programs, or large-scale architectural transformations.

Benefits

ZoomInfo offers comprehensive benefits, including holistic mind, body, and lifestyle programs designed for overall well-being.

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Join the team as our next Product Manager on Twilio's Onboarding and Compliance product team. You will lead the product strategy, roadmap, and delivery for the core capabilities that allow customers to onboard, migrate, and maintain their numbers globally. You will focus on scaling automated self-service workflows, strengthening fraud and regulatory compliance guardrails, and migrating legacy capabilities onto modern platform architectures.

Responsibilities:

• Own and execute the product vision, roadmap, and quarterly planning for Hosting, Porting, and ShortCodes product suites.
• Translate complex operational, regulatory, and technical requirements into PRDs for engineering teams.
• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap.
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth.
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.

Qualifications:

• 4+ years of product management experience delivering scalable SaaS, PaaS, or IaaS products.
• Proven track record of leading successful product launches and driving product strategies.
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders.
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals.
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges.
• Bachelor in Computer Science, Engineering, or equivalent practical experience.

Desired:

• Experience building products/services related to APIs, developer experience.
• Experience working in a regulated ecosystem.

Location: This role will be remote and based in the United States, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel: You may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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As a Senior Executive Business Partner, Strategy & Operations, you will partner with executives to drive execution on team initiatives in support of business priorities. You will be a part of an incredibly talented team of Executive Business Partners and Administrators.

Responsibilities:

• Partner with executives to understand their priorities and manage complex calendars and travel
• Serve as the point person for planning global, multi-day team onsite meetings
• Work independently and execute decisions on behalf of executives while exercising discretion
• Manage complex travel, prepare expenses, and organize special events
• Act as a point person for executives' direct reports and build strong relationships across teams and stakeholders
• Plan agendas, coordinate logistics for large meetings, draft presentations, and take meeting minutes
• Collaborate with peer Executive Business Partners cross-functionally to achieve company strategy and goals
• Develop a deep understanding of the overall business to support leaders and team and your own career development
• Collaborate with HR and department leaders to champion company values and support team development programs

Qualifications:

• 7+ years' experience supporting executives in a fast-paced environment
• Superior attention to detail, proactiveness, and high level of integrity and discretion
• Demonstrated ability to build cross-functional relationships and keep multiple teams and projects on track
• Experience planning domestic and international travel, including air travel, hotel accommodations, and visa requirements
• Confident abilities to plan and facilitate virtual, in-person, or hybrid leadership summits and team-building events
• Experience with contract management, procurement processes, and common administrative tools
• Excellent time-management skills, problem-solving abilities, and ability to anticipate needs

Location: Remote - US

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $106,320 - $132,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700
• Based in the San Francisco Bay area, California: $125,040 - $156,300

XML job scraping automation by YubHub

Join the team as our next Product Manager on Twilio's Onboarding and Compliance product team. You will lead the product strategy, roadmap, and delivery for the core capabilities that allow customers to onboard, migrate, and maintain their numbers globally. You will focus on scaling automated self-service workflows, strengthening fraud and regulatory compliance guardrails, and migrating legacy capabilities onto modern platform architectures.

Responsibilities:

• Own and execute the product vision, roadmap, and quarterly planning for Hosting, Porting, and ShortCodes product suites.
• Translate complex operational, regulatory, and technical requirements into PRDs for engineering teams.
• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap.
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth.
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.

Qualifications:

• 4+ years of product management experience delivering scalable SaaS, PaaS, or IaaS products
• Proven track record of leading successful product launches and driving product strategies
• Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
• Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
• Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
• Bachelor in Computer Science, Engineering, or equivalent practical experience

Desired:

• Experience building products/services related to APIs, developer experience
• Experience working in a regulated ecosystem

Location: This role will be remote and based in the United States, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $128,560 - $160,700
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000
• Based in the San Francisco Bay area, California: $151,120 - $188,900.

XML job scraping automation by YubHub

As a Senior Executive Business Partner, Strategy & Operations, you will partner with executives to drive execution on team initiatives in support of business priorities. You will be part of an incredibly talented team of Executive Business Partners and Administrators.

Responsibilities:

• Partner with executives to understand their priorities and manage complex calendars and travel.
• Serve as the point person for planning global, multi-day team onsite meetings.
• Work independently and execute decisions on behalf of executives while exercising discretion.
• Manage complex travel, prepare expenses, organize special events, and assist with meetings.
• Act as a point person for executives' direct reports, building strong relationships across teams and stakeholders.
• Plan agendas, coordinate logistics for large meetings, draft presentations, and take meeting minutes.
• Collaborate with peer Executive Business Partners cross-functionally to achieve company strategy, goals, and objectives.
• Develop a deep understanding of the overall business to support your leader, team, and career development.
• Collaborate with HR and department leaders to champion company values, foster a positive culture, and support team development programs.

Qualifications:

• 7+ years' experience supporting executives in a fast-paced environment.
• Superior attention to detail, proactiveness, and high level of integrity and discretion.
• Demonstrated ability to build cross-functional relationships and partner closely with leaders and peers.
• Experience planning domestic and international travel, including air travel, hotel accommodations, and visa requirements.
• Confident abilities to plan and facilitate virtual, in-person, or hybrid leadership summits and team-building events.
• Experience with contract management, procurement processes, and common administrative tools.

Location: Remote - US

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $106,320 - $132,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700.
• Based in the San Francisco Bay area, California: $125,040 - $156,300.

Benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

XML job scraping automation by YubHub

This role is designed to flex with the needs of the business. You will own Tier 1 launch enablement from day one, and you'll bring the technical credibility and strategic mindset to grow ZoomInfo's enablement support for our SC and Overlay teams over time. The right candidate is comfortable holding both a structured, cadence-driven launch program and an ambiguous, build-from-scratch initiative at the same time – and knows how to prioritize between them as business needs evolve.

What You'll Do:

Tier 1 Product Launch & Release Enablement

• Own complex, cross-functional enablement programs for assigned Tier 1 product launches, transitions, deprecations, feature updates, and monthly customer releases.
• Define what success looks like for each initiative upfront, and track early warning signs and results over time so you can spot adoption problems early and address them before they become bigger issues.
• Design content strategies that genuinely change how the field works – using engaging, interactive formats that make learning stick – including eLearning modules (Articulate 360), demo videos (Descript), product playbooks, and field-ready resources housed in Seismic and reinforced via Allego.
• Partner with Product SMEs and the Role Enablement team to design and deliver live segment-specific training, turning complex product and market information into clear, engaging stories that land for a wide variety of GTM audiences.
• Serve as a proactive partner to Role Enablement – giving advance visibility into what's coming from the product pipeline, where Role Enablement can support, and how to best integrate product enablement into their existing motions.
• Navigate competing priorities and stakeholder interests across Product, Product Marketing, GTM PMO, and GTM Leadership with skill and diplomacy – managing internal friction in a way that keeps projects moving forward and relationships intact while translating product and feature releases into compelling enablement content and learning experiences.

Solutions Consultant & Overlay Enablement

• Build trusted advisor relationships with SC and Overlay leadership, advising on what the right enablement strategy looks like for these pre-sales and specialist audiences.
• Masterfully navigate enterprise reporting systems to uncover strategic insights, pulling together data from our internal LLM (Mesh), Chorus, RevReady, Seismic, Allego, and other tools to inform decisions at the team and department level on gaps and opportunities, and the strategy to address them.
• Develop and grow targeted enablement programs tailored to the unique workflows, deal motions, and technical depth requirements of SC and Overlay audiences – operating as a strategic business owner who anticipates future needs, not just current ones.
• Create, curate, and govern high-impact technical content including product training modules (virtual instructor-led and eLearning), demo videos, technical playbooks, solution templates, and FAQs – leveraging AI tools to enhance content development and production efficiency.
• Design and deliver live virtual training sessions for SC and Overlay audiences , showing up with the technical credibility, executive presence, and facilitation confidence needed to engage these audiences effectively.

What You Bring:

• 7+ years of experience in one or more of the following areas: Revenue Enablement, Sales Enablement, or Product Enablement.
• Technical sales role (Solutions Consultant, Sales Engineer, Solutions Architect).
• Quota-carrying sales role with demonstrated technical aptitude.
• Demonstrated experience owning product and/or solutions enablement strategy end-to-end for GTM audiences, particularly solutions orgs, from program design through adoption measurement.
• Proven success operating in ambiguous, fast-moving environments where the path forward is not always clearly defined.
• Strong cross-functional collaboration and stakeholder management experience, with a track record of influencing senior leaders without direct authority.
• Advanced product and market acumen – able to determine new approaches to technical product positioning, advise on complex product and competitive matters, and network with key contacts outside area of expertise.
• Ability to quickly learn and articulate complex product capabilities, technical architectures, and integrations across multiple product lines.
• Expertise in designing and delivering scalable enablement programs across multiple formats: eLearning (Articulate 360), demo video (Descript), live virtual training, and field-ready reference content.
• Experience with Revenue Tech Stack tools preferred (ZoomInfo, Salesforce, Seismic, Allego, LLMs, Chorus, Outreach, etc.).
• Demonstrated success designing and delivering scalable enablement programs that drive measurable behavioral change and business results.
• Familiarity with ZoomInfo's GTMIP or comparable multi-product GTM intelligence platforms preferred.

The actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

$103,320-$162,360 USD

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Join us as our next Senior Solutions Engineer on Twilio's Regulated Verticals Communications team!

Responsibilities:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications:

• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas:
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Desired:

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience with sales methodologies.

Location: This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel: Approximately 10% travel is anticipated.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $114,224 - $142,780.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $120,568 - $150,710.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $126,912 - $158,640.
• This role may be eligible to participate in Twilio's equity plan.

XML job scraping automation by YubHub

As a Senior Presales Engineer on Twilio's Regulated Verticals Communications team, you'll partner with Account Executives to execute pre-sales activities, help customers achieve success, and establish yourself as a trusted advisor.

Responsibilities:

• Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
• Establish yourself as a trusted advisor to customers, taking the lead on understanding customer technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex, and engaging customer product demonstrations to showcase Twilio's Communications Products.
• Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems for the customer and within the organization.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications:

• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer-facing experience.
• Excellent communicator and presenter able to gain audience confidence.
• Engaging storyteller, able to gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas: cloud platforms, telecom, SIP, contact center, security.

Benefits:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Commissions

Location: Remote - US (not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC)

Travel: Approximately 10% travel anticipated

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You will lead our target-setting process and align customer segmentation with broader GTM organizational objectives. This role goes beyond standard schedule management; you will define our operational "North Star",ensuring targets are ambitious, achievable, and backed by robust analytical modeling, forecasting, and data infrastructure.

Responsibilities

In this role, you’ll:

• Lead the annual and semi-annual target-setting cycles for the global sales organization
• Present target proposals, growth opportunities, and complex data insights to senior leadership using clear, data-backed narratives.
• Develop and refine the sales customer segmentation model
• Extract actionable insights from large, complex datasets using advanced analytical and statistical methods to optimize revenue efficiency.
• Work closely with Sales, Finance, Product, Systems, and HR to align operational metrics with overall corporate strategy.
• Develop, maintain, and automate dashboards & reporting to track important planning outcomes including target accuracy and territory outcomes

Qualifications

Required:

• 6+ years of combined experience in Strategic Operations, Sales Operations, Revenue Operations, or Data Analytics within a fast-paced technology environment.
• Proven track record of leading target-setting cycles and planning frameworks for a GTM organization.
• Hands-on expertise in data visualization tools (e.g., Tableau, Looker).
• Demonstrated ability to translate complex analytical findings into strategic, business-focused recommendations for leadership.
• Strong project management skills, including experience managing cross-functional dependencies and scoping requirements.
• Deep understanding of core GTM processes & metrics (productivity, pipeline conversion, forecasting).

Desired:

• Proficiency in SQL and relational database concepts, with experience using Python or R for statistical analysis and modeling.
• Excellent written and verbal communication skills.
• Ability to influence and build effective working relationships with all levels of the organization.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location..

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.
• Based in the San Francisco Bay area, California: $151,120 - $188,900.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

XML job scraping automation by YubHub

Join the team as Twilio's next Strategic Account Executive on our Regulated Verticals team. You will lead relationships and complex solution selling across Twilio's Customer Engagement Platform, including Messaging, Voice, Email, Segment CDP, Trust & Identity (Verify, Lookup), and Flex. You will drive revenue growth and build strategic, executive-level partnerships with top enterprise financial services and FinTech organizations.

Responsibilities:

• Manage and expand some of our most important Regulated Verticals customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices.

Qualifications:

• Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.
• Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define process and build programs.
• Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.
• Excellent verbal and written communication skills.
• Bachelor's Degree or equivalent years of experience.

Desired:

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaas or PaaS selling experience.

Location: This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

Travel: Approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.

XML job scraping automation by YubHub

You will lead our target-setting process and align customer segmentation with broader GTM organizational objectives. This role goes beyond standard schedule management; you will define our operational "North Star",ensuring targets are ambitious, achievable, and backed by robust analytical modeling, forecasting, and data infrastructure.

Responsibilities

In this role, you’ll:

• Lead the annual and semi-annual target-setting cycles for the global sales organization
• Present target proposals, growth opportunities, and complex data insights to senior leadership using clear, data-backed narratives.
• Develop and refine the sales customer segmentation model
• Extract actionable insights from large, complex datasets using advanced analytical and statistical methods to optimize revenue efficiency.
• Work closely with Sales, Finance, Product, Systems, and HR to align operational metrics with overall corporate strategy.
• Develop, maintain, and automate dashboards & reporting to track important planning outcomes including target accuracy and territory outcomes

Qualifications

Required:

• 6+ years of combined experience in Strategic Operations, Sales Operations, Revenue Operations, or Data Analytics within a fast-paced technology environment.
• Proven track record of leading target-setting cycles and planning frameworks for a GTM organization.
• Hands-on expertise in data visualization tools (e.g., Tableau, Looker).
• Demonstrated ability to translate complex analytical findings into strategic, business-focused recommendations for leadership.
• Strong project management skills, including experience managing cross-functional dependencies and scoping requirements.
• Deep understanding of core GTM processes & metrics (productivity, pipeline conversion, forecasting).

Desired:

• Proficiency in SQL and relational database concepts, with experience using Python or R for statistical analysis and modeling.
• Excellent written and verbal communication skills.
• Ability to influence and build effective working relationships with all levels of the organization.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location..

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.
• Based in the San Francisco Bay area, California: $151,120 - $188,900.

XML job scraping automation by YubHub

Join the team as Twilio's next Strategic Account Executive on our Regulated Verticals team. You will lead relationships and complex solution selling across Twilio's Customer Engagement Platform, including Messaging, Voice, Email, Segment CDP, Trust & Identity (Verify, Lookup), and Flex. You will drive revenue growth and build strategic, executive-level partnerships with top enterprise financial services and FinTech organizations.

Responsibilities:

• Manage and expand some of our most important Regulated Verticals customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices.

Qualifications:

• Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.
• Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define process and build programs.
• Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.
• Excellent verbal and written communication skills.
• Bachelor's Degree or equivalent years of experience.

Desired:

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaas or PaaS selling experience.

Location: This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

Travel: Approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.
• This role may be eligible to participate in Twilio's equity plan.

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As a Senior Internal Auditor, you will play a pivotal role in maintaining and elevating our internal control environment and drive key pillars of our global SOX compliance program. You will lead and own end-to-end business process testing,from risk assessment and control design to operating effectiveness, deficiency evaluations, and status reporting while acting as a key technical resource.

Responsibilities:

• Drive end-to-end SOX compliance activities,from initial scoping, materiality analysis, and risk-based audit planning to walkthrough execution and operating effectiveness testing across core SOX processes.
• Document control gaps, evaluate quantitative/qualitative impacts, partner with process owners on remediation and monitor remediation progress.
• Apply quality control standards to all audit documentation.
• Serve as the primary liaison to external auditors to coordinate reliance, reduce redundant testing, and streamline the annual audit process.
• Partner with business teams to identify control gaps, optimize workflows, and build scalable processes aligned with industry best practices.
• Support in the end-to-end execution of operational and compliance audits from risk identification, scoping, fieldwork execution, and reporting.
• Drive the adoption of AI and automation tools to streamline audit workflows, boost efficiency, and deliver actionable business insight.

Qualifications:

• 4 years of recent, continuous public accounting experience within a Big 4 firm.
• Demonstrated direct experience executing SOX testing and control evaluations in strict alignment with PCAOB standards and guidelines.
• Direct experience preparing, reviewing, or defending public company audit files for PCAOB inspections or internal firm quality reviews.
• Proven experience leading audit engagements, supervising associate auditors, and managing client/stakeholder relationships.
• Bachelor degree in Accounting, Finance, Business Administration or a related field.
• Deep technical knowledge of US GAAP, SOX compliance requirements, COSO framework, and PCAOB auditing standards.
• Strong project and time management and experience in performing multiple projects and working with varying team members in a fast-paced, deadline-driven environment.
• Ability to work independently and as a team, with limited required direction and guidance, and provide appropriate direction to other internal audit project team members.
• Excellent verbal and written communication skills, to effectively present to peers and management.

Desired:

• CPA/CA (or pursuing) or other relevant professional certification strongly preferred.
• Familiarity with ERP systems (e.g., Oracle) and audit management software (e.g., AuditBoard).
• Experience using data analytics tools (e.g., SQL, Tableau, Alteryx, or Python) to execute continuous auditing procedures.

Location: Remote - US Travel: Approximately 5% travel anticipated.

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $96,640 - $120,800.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800.
• Based in the San Francisco Bay area, California: $113,600 - $142,000.

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As a Developer Success Engineer, you'll work directly with developers who want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. You'll also serve as the voice of the customer within Stytch and close the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams.

Responsibilities:

• Build new features and fix bugs in Stytch and Twilio products.
• Serve as a technical resource for customers when they have questions about our product.
• Improve documentation and processes for internal and external stakeholders.

Qualifications:

• A genuine drive to understand customer needs and concerns.
• Troubleshooting , Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes.
• Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role.
• Ability to debug others' code and ship small, well-tested fixes in an existing codebase.
• Familiarity with modern web services and APIs.
• Demonstrated ability to communicate credibly and effectively at all levels.

Desired qualifications:

• Experience with authentication protocols (SAML/OAuth), MFA, IdP.
• Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc.
• Direct experience working on a dedicated software development or product team.

Location: This role will be remote and based in East Coast time zone only.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960 - $146,200
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700
• Based in the San Francisco Bay area, California: $137,520 - $171,900

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As Senior Director of Product Management for the Agentic Platform, you'll be the right hand to our VP of Agents & Orchestration, owning the core primitives every agent depends on and the forward-looking R&D that keeps our agents ahead of what off-the-shelf models and frameworks can do.

Responsibilities

• You will set the multi-year Agentic Platform strategy and turn it into a roadmap that balances reliability, speed for product teams, and bets on the frontier.
• You will own core platform primitives , multi-agent orchestration, planning and execution runtimes, memory and context management, tool and MCP infrastructure, guardrails, and observability , and define the abstractions that let product teams compose new agents quickly.
• You will lead the product side of custom model training and fine-tuning on ZoomInfo's proprietary data, deciding where custom models create lasting advantage versus frontier models.
• You will build the decisioning-model layer that lets agents choose the right action, partnering with data science to turn ZoomInfo's signals into models agents invoke as first-class capabilities.
• You will run a structured orchestration R&D program that tracks emerging research and moves the winners into production.
• You will identify and ship net-new platform capabilities that unlock new product surfaces and revenue, taking ideas from whiteboard sketch to production primitive.
• You will partner with engineering to make agent infrastructure production-grade , measurable on execution at scale, latency, cost per task, security, and compliance.
• You will build and grow a team of senior and principal PMs, hiring for technical depth and ownership and developing leaders who run their own areas with the same bar you hold.

Requirements

• At least 10 years building technical products, including at least 3 years leading teams of PMs or running a company
• Deep, hands-on experience with production agentic systems , agents that plan, invoke tools, and take real actions, not just chat interfaces
• A track record of taking an AI or agentic product from 0→1, either as a founder or as the product leader who owned it end to end
• Fluency across the modern agentic stack, including orchestration frameworks (LangGraph, CrewAI, or custom), MCP and tool-calling patterns, RAG and memory architectures, and evals and observability

Preferred Qualifications

• Working knowledge of model development, including fine-tuning, post-training, evaluation design, and the economics of custom versus frontier models
• Experience building platform products where engineering and product teams are your customers
• Experience shipping decisioning, ranking, or recommendation models into production
• Experience in B2B, GTM, or data platform businesses

Benefits

We offer comprehensive benefits, holistic mind, body and lifestyle programs designed for overall well-being.

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As a Senior Internal Auditor, you will play a pivotal role in maintaining and elevating our internal control environment and drive key pillars of our global SOX compliance program. You will lead and own end-to-end business process testing,from risk assessment and control design to operating effectiveness, deficiency evaluations, and status reporting while acting as a key technical resource.

Responsibilities:

• Drive end-to-end SOX compliance activities,from initial scoping, materiality analysis, and risk-based audit planning to walkthrough execution and operating effectiveness testing across core SOX processes.
• Document control gaps, evaluate quantitative/qualitative impacts, partner with process owners on remediation and monitor remediation progress.
• Apply quality control standards to all audit documentation.
• Serve as the primary liaison to external auditors to coordinate reliance, reduce redundant testing, and streamline the annual audit process.
• Partner with business teams to identify control gaps, optimize workflows, and build scalable processes aligned with industry best practices.
• Support in the end-to-end execution of operational and compliance audits from risk identification, scoping, fieldwork execution, and reporting.
• Drive the adoption of AI and automation tools to streamline audit workflows, boost efficiency, and deliver actionable business insight.

Qualifications:

• 4 years of recent, continuous public accounting experience within a Big 4 firm.
• Demonstrated direct experience executing SOX testing and control evaluations in strict alignment with PCAOB standards and guidelines.
• Direct experience preparing, reviewing, or defending public company audit files for PCAOB inspections or internal firm quality reviews.
• Proven experience leading audit engagements, supervising associate auditors, and managing client/stakeholder relationships.
• Bachelor degree in Accounting, Finance, Business Administration or a related field.
• Deep technical knowledge of US GAAP, SOX compliance requirements, COSO framework, and PCAOB auditing standards.
• Strong project and time management and experience in performing multiple projects and working with varying team members in a fast-paced, deadline-driven environment.
• Ability to work independently and as a team, with limited required direction and guidance, and provide appropriate direction to other internal audit project team members.
• Excellent verbal and written communication skills, to effectively present to peers and management.

Desired:

• CPA/CA (or pursuing) or other relevant professional certification strongly preferred.
• Familiarity with ERP systems (e.g., Oracle) and audit management software (e.g., AuditBoard).
• Experience using data analytics tools (e.g., SQL, Tableau, Alteryx, or Python) to execute continuous auditing procedures.

Location: This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel: Approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800.
• Based in the San Francisco Bay area, California: $113,600 - $142,000.

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As a Developer Success Engineer, you'll work directly with developers who want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. You'll also serve as the voice of the customer within Stytch and close the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams.

Responsibilities:

• Build new features and fix bugs in Stytch and Twilio products.
• Serve as a technical resource for customers when they have questions about our product.
• Improve documentation and processes for internal and external stakeholders.

Qualifications:

• A genuine drive to understand customer needs and concerns.
• Troubleshooting , Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes.
• Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role.
• Ability to debug others' code and ship small, well-tested fixes in an existing codebase.
• Familiarity with modern web services and APIs.
• Demonstrated ability to communicate credibly and effectively at all levels.

Desired qualifications:

• Experience with authentication protocols (SAML/OAuth), MFA, IdP.
• Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc.
• Direct experience working on a dedicated software development or product team.

Location: Remote - US (East Coast time zone)

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960 - $146,200
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700
• Based in the San Francisco Bay area, California: $137,520 - $171,900

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As a Site Reliability Engineer, Provider Operations, you will own the operational health of our provider supply. You will ensure every endpoint we route to is fast, correct, and available, and that we detect and route around problems before customers do.

Responsibilities

• Build and own monitoring for every provider and endpoint: latency, throughput, error rates, uptime, and output correctness. Set SLOs per provider tier and alert on them.
• Improve how quickly we detect degraded endpoints, and work with the routing team so traffic shifts away from them automatically.
• Own on-call for provider incidents: triage, mitigate, communicate with providers, run postmortems, and drive follow-ups to closure.
• Turn telemetry into scorecards and SLO reporting that providers act on, and be the technical escalation point when a provider's endpoint is misbehaving.
• Build continuous canaries and evals that catch silent regressions.
• Replace manual provider-ops work with safe, auditable tooling.
• Build tooling to load-test endpoints before big launches.

Requirements

• 4+ years in SRE, production engineering, or infrastructure roles running high-traffic, customer-facing systems.
• Strong with observability tooling and practice: metrics, tracing, logs, SLOs/error budgets, alerting that is always actionable.
• Capable software engineer who prefers writing tools over executing runbooks. TypeScript and/or Python.
• Experienced with distributed systems failure modes: timeouts, retries, backpressure, partial outages, noisy neighbors.
• Calm, clear incident commander who communicates well with external partners under pressure.
• Understands, or is eager to learn deeply, how LLM inference is served.

Nice to Have

• Experience at an inference provider, model lab, GPU cloud, or API gateway/CDN company.
• Experience with our stack: TypeScript, Cloudflare Workers, Postgres, ClickHouse, GCP, Vercel.
• Background in routing, load balancing, or traffic management systems.
• Experience with evals or synthetic monitoring for ML systems.

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Join the team as Twilio's next Senior Learning Experience Designer. This position is needed within our Learning Experience Design team which is the engine that helps our GTM organization achieve their revenue goals. We are seeking an innovative Senior Learning Experience Designer to revolutionize how our global sales team learns, adapts, and executes.

In this role, you will bridge instructional design, sales effectiveness, strategic priorities, and cutting-edge artificial intelligence. You won't just create training modules,you will design high-impact, AI-enhanced learning journeys, a range of modalities to match the sellers' needs, interactive simulations, and performance support tools that shorten ramp times and drive revenue.

Responsibilities:

• Leverage AI authoring tools, large language models (LLMs), and prompt engineering to rapidly draft, iterate, and refine learning materials, roleplay scenarios, pitch guides, and sessions.
• Build AI-driven roleplay simulations where sales reps can practice realistic customer conversations with generative AI personas.
• Develop content into enablement that is driven by adult learning theory; enablement modalities are selected based on what best supports the seller.
• Collaborate with Sales Leadership, Product Marketing, and Revenue Operations to map learning pathways directly to seller competencies, product launches, and strategic sales methodologies.
• Design just-in-time performance support assets (FAQs, Playbooks) integrated directly into seller workflows (CRM, Slack/Teams, Sales Engagement platforms).
• Transform complex product specifications and market insights/positioning frameworks into easily digestible, highly actionable learning experiences.
• Design dynamic, personalized learning paths based on rep tenure, role, performance data, and skill gaps.
• Implement AI-based automated feedback loops that evaluate sales reps' video pitches, call recordings, and written communications.
• Continually research, test, and integrate emerging AI tools and software into the enablement tech stack to accelerate enablement development cycles, increase outcome quality, and increase enablement impact.
• Establish guidelines, prompt libraries, and best practices for the team's ethical and effective use of AI design tools.
• Monitor learning metrics, tool adoption, sales ramp time, and quota attainment to continually optimize enablement programs.

Qualifications:

• 3–5+ years of experience in instructional design, learning experience design (LXD), or sales enablement,preferably within a fast-paced B2B SaaS or technology environment.
• Expert-level mastery of prompt engineering using LLMs (ChatGPT, Claude, Gemini) for curriculum design, scenario building, and content generation.
• Intermediate level familiarity/building with modern AI-enhanced L&D platforms, adaptive learning engines, and/or AI roleplay platforms.
• Hands-on experience with tools like ElevenLabs, Artlist.Io, RiversideFM, Synthesia, HeyGen, Midjourney, DALL-E, or Runway.
• Advanced proficiency with authoring tools integrated with modern AI plugins.
• A demonstrated ability to create engaging, application-based content.
• Understanding of the B2B sales cycle, buyer personas, and revenue metrics.
• Early adopter mentality with a passion for experimenting with emerging tech to automate tedious tasks and maximize creative output.
• Strong copywriting and visual communication skills tailored specifically to high-performing sales audiences.

Location: This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel: Approximately 15% travel is anticipated.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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As a Senior Learning Experience Designer, you will join the Learning Experience Design team, which helps the GTM organization achieve their revenue goals. You will revolutionize how the global sales team learns, adapts, and executes by designing high-impact, AI-enhanced learning journeys, interactive simulations, and performance support tools that shorten ramp times and drive revenue.

Responsibilities:

• Leverage AI authoring tools, large language models (LLMs), and prompt engineering to rapidly draft, iterate, and refine learning materials.
• Build AI-driven roleplay simulations where sales reps can practice realistic customer conversations with generative AI personas.
• Develop content into enablement driven by adult learning theory.
• Collaborate with Sales Leadership, Product Marketing, and Revenue Operations to map learning pathways directly to seller competencies, product launches, and strategic sales methodologies.
• Design just-in-time performance support assets integrated directly into seller workflows.
• Transform complex product specifications and market insights into easily digestible learning experiences.
• Design dynamic, personalized learning paths based on rep tenure, role, performance data, and skill gaps.
• Implement AI-based automated feedback loops that evaluate sales reps' video pitches, call recordings, and written communications.
• Continually research, test, and integrate emerging AI tools and software into the enablement tech stack.
• Establish guidelines, prompt libraries, and best practices for the team's ethical and effective use of AI design tools.
• Monitor learning metrics, tool adoption, sales ramp time, and quota attainment to continually optimize enablement programs.

Qualifications:

• 3–5+ years of experience in instructional design, learning experience design (LXD), or sales enablement.
• Expert-level mastery of prompt engineering using LLMs.
• Intermediate level familiarity with modern AI-enhanced L&D platforms.
• Hands-on experience with tools like ElevenLabs, Artlist.Io, RiversideFM, Synthesia, HeyGen, Midjourney, DALL-E, or Runway.
• Advanced proficiency with authoring tools integrated with modern AI plugins.
• A demonstrated ability to create engaging, application-based content.
• Understanding of the B2B sales cycle, buyer personas, and revenue metrics.
• Early adopter mentality with a passion for experimenting with emerging tech.
• Strong copywriting and visual communication skills.

Location: Remote - US Travel: Approximately 15% travel anticipated

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

Compensation:

• Estimated pay ranges vary by location
• Role may be eligible to participate in Twilio's equity plan and corporate bonus plan

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OTE $110K – $120K • Offers Equity

About OpenRouter

OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.

About the Role

As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads.

We're looking for an Enterprise Business Development Representative to build qualified pipeline through outbound prospecting into target enterprise accounts.

You will partner with Enterprise Account Executives to open conversations with the people building and buying AI infrastructure.

Responsibilities

• Partner with Enterprise Account Executives to prioritize accounts, research their AI initiatives and model infrastructure, and identify relevant contacts across AI, engineering, platform, and IT leadership.
• Prospect through cold calls, personalized email, and LinkedIn.
• Lead initial discovery to understand the use case, current approach, challenges, and timing.
• Maintain accurate CRM records and give Account Executives clear handoffs with stakeholder details, qualification notes, and agreed next steps.
• Nurture promising accounts that aren't ready to evaluate.
• Test and improve account selection, messaging, and outreach sequences with Sales and Marketing.

Requirements

• 2+ years in an outbound BDR, SDR, or similar sales development role at a B2B technology company.
• A track record of meeting or exceeding outbound opportunity or pipeline targets.
• Experience prospecting into enterprise accounts and engaging technical stakeholders.
• Strong communication skills.
• Curiosity about AI and the ability to learn a technical product and explain its value.
• Strong organization and follow-through.

Nice to Haves

• Experience with AI infrastructure, developer tools, cloud platforms, data infrastructure, or API products.
• Familiarity with the LLM ecosystem.
• Experience at an early-stage or high-growth company.

Compensation Range: $110K - $120K

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You’ll conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance Stripe's fraud detection and prevention strategies at scale.

Your expertise in fraud patterns and typologies will be essential to developing and enhancing investigative processes and programs.

Responsibilities

• Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors.
• Lead root-cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks in collaboration with key stakeholders.
• Drive cross-functional projects aimed at refining operational processes and tools and enhancing the detection and management of fraudulent accounts across Stripe's global analyst network.
• Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency, distributed fraud attacks.
• Communicate regular updates during team and organization-wide business reviews, summarize the outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions.
• Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, identify challenges, and enhance analyst performance to improve overall outcomes.

Requirements

• 5+ years of experience conducting complex investigations.
• 3+ years of experience leading risk-related projects and initiatives and collaborating effectively with cross-functional stakeholders.
• Demonstrated ability to leverage data to propose solutions to both tactical and strategic challenges.
• A proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements.
• A user-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset.
• Ability to travel to vendor locations for up to 10% of the year.

Preferred Qualifications

• Experience mitigating digital or card-not-present fraud in payments, e-commerce, social media, or fintech.
• Experience investigating and mitigating card-testing and account-takeover attacks.
• Experience designing fraud and risk workflows, analyst tooling, processes, and procedures.
• Strong proficiency in using SQL to analyze data, generate insights, and create dashboards and visualizations.

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As a Staff Mobile Engineer for Stytch, you'll shape the next generation of identity and fraud prevention products. You'll help scale Stytch's core identity and fraud products, bringing Stytch capabilities to Twilio's full customer base, delivering secure, developer-first identity and fraud prevention experiences.

Responsibilities

• Build and own the mobile SDKs for Stytch's identity and fraud detection platforms on Twilio
• Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features
• Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives
• Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship
• Build in ambiguity,break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers
• Improve production quality and resilience through strong observability, incident response and remediation
• Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team's technical bar and culture

Qualifications

Required

• 6+ years of professional mobile engineering experience, with deep experience in designing, building and maintaining mobile applications
• Android development experience, fluent in Kotlin or Java
• Expertise in mobile development ecosystems, frameworks, 3rd party libraries
• Deep understanding of software engineering best practices, including monitoring, observability, and building maintainable systems
• Experience making high-impact technical decisions and leading technical initiatives
• A proven track record of driving technical excellence while keeping customer needs at the center of your work
• Exceptional communication and collaboration skills, with the ability to influence and align stakeholders
• Bachelor's degree in Computer Science or related industry experience
• Excellent written and verbal communication skills
• Ability to work non-standard, on-call rotation weekend and holiday hours

Desired

• iOS development experience
• Familiarity with Kotlin Multiplatform, C/C++, Swift or Go
• Experience building developer tools or SDKs
• Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500
• Based in the San Francisco Bay area, California: $201,280 - $251,600

This role may be eligible to participate in Twilio's equity plan and corporate bonus plan.

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As a Software Engineer, Platform Access (L2), you will join Twilio's Cloud Native Foundations Team, focusing on identity, governance, and automated access control across multi-cloud environments. You will help design, build, and operate access controls and platform security tools at scale.

Responsibilities:

• Design, build, and operate automations and access tools that streamline developer workflows while keeping multi-cloud environments secure.
• Participate in code reviews and follow established patterns, testing standards, and policy-as-code frameworks across the platform.
• Support multi-cloud access infrastructure spanning AWS, Azure, and GCP accounts using Infrastructure as Code (Terraform).
• Help maintain least-privilege IAM policies, identity federation, role provisioning, and automated lifecycle workflows across hundreds of cloud accounts.
• Build awareness of secure architectural practices and IAM best practices.
• Actively seek feedback and mentorship from senior engineers, participate in sprint planning, and share what you learn with peers as you grow into a more senior role.

Qualifications:

• 1–2+ years of professional software engineering or DevOps/Platform engineering experience, with practical exposure to multi-cloud environments, Identity & Access Management (IAM), or platform automation.
• Practical experience with AI-assisted development tools (e.g., Claude Code, GitHub Copilot).
• Practical experience or familiarity with Terraform, Harness, or similar IaC tools to manage cloud resources and access permissions programmatically.
• Experience with cloud environments, including basic exposure to account management, IAM permissions, or core services in at least one major provider,AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Working knowledge of at least one of Shell, Terraform, YAML, or Go (Golang), with a willingness to build proficiency across the rest.
• Solid understanding of core security concepts (authentication, authorization, least-privilege principles, secrets management).

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Much more

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960.00 - $146,200.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 - $154,700.00
• Based in the San Francisco Bay area, California: $137,520.00 - $171,900.00

XML job scraping automation by YubHub

As a Staff Mobile Engineer for Stytch, you will help scale Stytch's core identity and fraud products as we bring Stytch capabilities to Twilio's full customer base, delivering secure, developer-first identity and fraud prevention experiences.

Responsibilities

• Build and own the mobile SDKs for Stytch's identity and fraud detection platforms on Twilio,go deep on device internals for complex signal collection to improve identification of bad actors and ship new SDK surfaces powering core authentication flows, including agenting and non-human identity use cases.
• Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features.
• Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.
• Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.
• Build in ambiguity,break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.
• Improve production quality and resilience through strong observability, incident response and remediation.
• Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team's technical bar and culture.

Qualifications

Required

• 6+ years of professional mobile engineering experience, with deep experience in designing, building and maintaining mobile applications.
• Android development experience, fluent in Kotlin or Java.
• Expertise in mobile development ecosystems, frameworks, 3rd party libraries.
• Deep understanding of software engineering best practices, including monitoring, observability, and building maintainable systems.
• Experience making high-impact technical decisions and leading technical initiatives.
• A proven track record of driving technical excellence while keeping customer needs at the center of your work.
• Deep understanding of software engineering best practices, including monitoring, observability, and building for the long term.
• Exceptional communication and collaboration skills, with the ability to influence and align stakeholders.
• Bachelor's degree in Computer Science or related industry experience.
• Excellent written and verbal communication skills.
• Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.

Desired

• iOS development experience.
• Familiarity with Kotlin Multiplatform, C/C++, Swift or Go.
• Experience building developer tools or SDKs.
• Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500
• Based in the San Francisco Bay area, California: $201,280 - $251,600
• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan.

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As a Software Engineer, Platform Access (L2), you will join Twilio's Cloud Native Foundations Team, focusing on identity, governance, and automated access control across multi-cloud environments. You will help design, build, and operate access controls and platform security tools at scale.

Responsibilities:

• Design, build, and operate automations and access tools that streamline developer workflows while keeping multi-cloud environments secure.
• Participate in code reviews and follow established patterns, testing standards, and policy-as-code frameworks across the platform.
• Support multi-cloud access infrastructure spanning AWS, Azure, and GCP accounts using Infrastructure as Code (Terraform).
• Help maintain least-privilege IAM policies, identity federation, role provisioning, and automated lifecycle workflows across hundreds of cloud accounts.
• Build awareness of secure architectural practices and IAM best practices.
• Actively seek feedback and mentorship from senior engineers, participate in sprint planning, and share what you learn with peers as you grow into a more senior role.

Qualifications:

• 1–2+ years of professional software engineering or DevOps/Platform engineering experience, with practical exposure to multi-cloud environments, Identity & Access Management (IAM), or platform automation.
• Practical experience with AI-assisted development tools (e.g., Claude Code, GitHub Copilot).
• Familiarity with Terraform, Harness, or similar IaC tools to manage cloud resources and access permissions programmatically.
• Experience with cloud environments, including basic exposure to account management, IAM permissions, or core services in at least one major provider,AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Working knowledge of at least one of Shell, Terraform, YAML, or Go (Golang), with a willingness to build proficiency across the rest.
• Solid understanding of core security concepts (authentication, authorization, least-privilege principles, secrets management).

Location: Remote - US (not eligible to be hired in CA, CT, NJ, NY, PA, WA)

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960.00 - $146,200.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 - $154,700.00
• Based in the San Francisco Bay area, California: $137,520.00 - $171,900.00

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$215K – $285K • Offers Equity

About OpenRouter

OpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.

About the Role

We're hiring a Software Engineer on our Ori, to build out our family of products for putting any model to work in your terminal, in Slack, and on your desktop.

Responsibilities

• Build and ship across every Ori surface: the `ori` CLI and its harness integrations.
• Make model fungibility real in any harness.
• Build the agent runtime underneath.
• Take agents from a laptop to the cloud.
• Own quality end to end.
• Feed the gaps Ori exposes back into OpenRouter's API and SDKs.

Requirements

• 5+ years shipping production software, with real ownership of developer tools, CLIs, agent products or the infrastructure behind them.
• Daily fluency with coding agents.
• A solid grasp of how agents work under the hood.
• Good systems judgment for running agents safely.
• High agency and a bias toward action.
• Product taste for developer tools.

Nice to Have

• Built or maintained an open-source agent harness, CLI or developer tool.
• Shipped a Slack app or a native macOS app.
• Existing user of OpenRouter or Ori, or active side projects in AI tooling.

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As Sr. Manager of GTM Finance for Global Partnerships, you will serve as the primary strategic co-pilot to the VP of Global Partnerships. You will design economic models driving our ecosystem strategy across Cloud Marketplaces (AWS, GCP, Azure), Global Systems Integrators (GSIs), and ISVs,ensuring partner incentive investments accelerate usage-based revenue while achieving profitability goals.

Responsibilities:

• Serve as the primary, trusted financial and strategic advisor to the VP of Global Partnerships and his global leadership team
• Marketplace Strategy (AWS, GCP, Azure): partner with the marketplace and other cross-functional teams in R&D, Marketing, GTM to optimize Twilio’s business through cloud marketplaces
• Ecosystem Monetization: design revenue-share frameworks and co-sell incentives tailored to Twilio’s business
• Program & MDF ROI: Build analytical frameworks to measure the return on Market Development Funds (MDF), partner tier rebates, and GSI enablement investments
• Executive Decision Support: Deliver synthesized quarterly board-level narratives on partner-attributed versus partner-sourced trends as well as other strategic partner-related priorities
• Long-Range Planning: lead global partner forecasting, capacity planning, and multi-year investment modeling
• Unit Economics: Define, build, and monitor critical partner metrics including Partner-Sourced vs. Partner-Influenced Revenue, Margin-Adjusted CAC, and payback periods
• Commercial Models: Partner with Sales and Legal to evaluate, model, and approve non-standard partner contracts and bespoke commercial structures
• Develop robust financial models for new market expansion, evaluating the build-vs-buy-vs-partner economics for emerging international regions and product integrations
• Partner closely with Corporate Accounting and Commission teams to ensure accurate, timely accruals for partner rebates, referral fees, and MDF contra-revenue adjustments
• Own the global forecasting, budgeting, and month-end accruals for global partnership programs and incentives
• Collaborate with RevOps, GTM Systems, and Data Engineering to build scalable, automated reporting infrastructure
• Forge cross-functional alliances to identify margin drivers and scale cost-efficiency within the partner ecosystem
• Execute agile scenario planning and ad-hoc analyses for senior leadership regarding partnership investments.

Qualifications:

• 8+ years of FP&A experience in a progressive financial role
• Strong financial modeling skills, with experience in forecasting, budgeting, and reporting
• Excellent business acumen and ability to influence stakeholders with data-driven insights
• Comfortable working with ambiguity and problem-solving across multiple teams
• Ability to work independently and think strategically
• Excellent verbal and written communication skills
• Highly proficient with Google Sheets or Excel

Benefits:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

Compensation:

• Estimated pay ranges: $141,520.00-$176,900.00 (Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.)
• $149,840.00-$187,300.00 (New York, New Jersey, Washington State, California)
• $166,400.00-$208,000.00 (San Francisco Bay area, California)

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You will design economic models driving our ecosystem strategy across Cloud Marketplaces (AWS, GCP, Azure), Global Systems Integrators (GSIs), and ISVs,ensuring partner incentive investments accelerate usage-based revenue while achieving profitability goals.

Responsibilities:

• Serve as the primary, trusted financial and strategic advisor to the VP of Global Partnerships and his global leadership team
• Marketplace Strategy (AWS, GCP, Azure): partner with the marketplace and other cross functional teams in R&D, Marketing, GTM to optimize Twilio’s business through cloud marketplaces
• Ecosystem Monetization: design revenue-share frameworks and co-sell incentives tailored to Twilio’s business
• Program & MDF ROI: Build analytical frameworks to measure the return on Market Development Funds (MDF), partner tier rebates, and GSI enablement investments
• Executive Decision Support: Deliver synthesized quarterly board-level narratives on partner-attributed versus partner-sourced trends as well as other strategic partner-related priorities
• Long-Range Planning: lead global partner forecasting, capacity planning, and multi-year investment modeling
• Unit Economics: Define, build, and monitor critical partner metrics including Partner-Sourced vs. Partner-Influenced Revenue, Margin-Adjusted CAC, and payback periods
• Commercial Models: Partner with Sales and Legal to evaluate, model, and approve non-standard partner contracts and bespoke commercial structures
• Develop robust financial models for new market expansion, evaluating the build-vs-buy-vs-partner economics for emerging international regions and product integrations
• Partner closely with Corporate Accounting and Commission teams to ensure accurate, timely accruals for partner rebates, referral fees, and MDF contra-revenue adjustments
• Own the global forecasting, budgeting, and month-end accruals for global partnership programs and incentives
• Collaborate with RevOps, GTM Systems, and Data Engineering to build scalable, automated reporting infrastructure
• Forge cross-functional alliances to identify margin drivers and scale cost-efficiency within the partner ecosystem.
• Execute agile scenario planning and ad-hoc analyses for senior leadership regarding partnership investments.

Qualifications:

• 8+ years of FP&A experience in a progressive financial role
• Strong financial modeling skills, with experience in forecasting, budgeting, and reporting
• Excellent business acumen and ability to influence stakeholders with data-driven insights
• Comfortable working with ambiguity and problem-solving across multiple teams
• Ability to work independently and think strategically
• Excellent verbal and written communication skills
• Highly proficient with Google Sheets or Excel

Location: Remote - US

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $141,520.00-$176,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00-$187,300.00
• Based in the San Francisco Bay area, California: $166,400.00-$208,000.00

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Responsibilities:

• 5+ years of pre-sales experience selling complex technical products or 6+ years of professional experience supporting technical products with customer-facing experience
• Excellent communication and presentation skills to gain audience confidence
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more areas: Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Desired Qualifications:

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Previous experience in Telecom, SIP, Contact Center, or Security
• Experience with sales methodologies

Remote Work: This role will be remote, with approximately 10% travel anticipated.

Benefits: Working at Twilio offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more.

Compensation: Estimated pay ranges vary by location:

• Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $109,760.00 - $137,200.00
• New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,840.00 - $144,800.00
• San Francisco Bay area, California: $121,920.00 - $152,400.00

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Responsibilities:

• Be a subject matter expert on email, cross-channel and partner integrations, resolving complex product issues that arise.
• Use financial and engineering context to contextualize total opportunity size (and business impact/ROI) of proposed product improvements.
• Develop and lead the multi-year product roadmap for your domain, driving development from concept through launch and ongoing maturity.
• Make synthesized recommendations on priorities by opportunity and timing.
• Partner with GTM stakeholders to ensure successful and measurable delivery of commitments.
• Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.
• Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment.
• Collaborate with adjacent product managers.

Qualifications:

• 10+ years experience in product management, with 5+ years in the email domain.
• Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions.
• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics.
• Strong understanding of Amazon Web Services Cloud services.
• Experience in APIs or platform products, including designing for reliability, scale, and developer usability.
• Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives.

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Much more

Compensation:

• Estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120.00 – $213,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 – $226,500.00
• Based in the San Francisco Bay area, California: $201,280.00 – $251,600.00

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You will collaborate with cross-functional teams to ensure efficient execution of registration from planning through post-event analysis while maintaining compliance and aligning strategies across global markets.

By analyzing data and preparing insights, you will inform decisions that maximize attendance and enhance the overall attendee experience.

Additionally, you will manage the development of the event mobile app, ensuring it integrates seamlessly with the registration process and enhances attendee engagement.

You will also contribute to compelling promotional materials and ensure communication consistency across all registration touchpoints.

Reporting to the Stripe Sessions event lead, this position requires you to work autonomously and present well-prepared recommendations.

Responsibilities:

• Strategy and concept development:
• Lead event registration for all events the Corporate Events team works on, including pricing models, simple and elegant attendee flows, and promotional tactics to maximize attendance and revenue where applicable.
• Design and document distinct registration experiences tailored to different attendee types, outlining flows, content requirements, email communications, calendar invites, nurture campaigns, and post-event follow-ups.
• Establish and document registration policies for each event based on historical data and event goals.
• Work with Demand Generation, Marketing Operations, and Product Marketing teams to analyze large data sets, identifying trends and insights to guide future event strategies.
• Collaborate with the Web Presence and Platform team to define the annual events web roadmap, assess available design and engineering resources, break down web projects into phases as needed, and create timelines that prioritize key deliverables.
• Collaborate with Copywriting and the Event lead to craft landing page copy for all promotional pages, ensuring that event themes, value propositions, and key information are prominently highlighted.
• Understand the Stripe writing style guide to craft clear communications for all transactional registration journeys.
• Collaborate with the Copywriting and Demand Generation teams to support additional messaging and reviews for event marketing emails.
• Understand the internal and vendor systems involved in the registration process to facilitate seamless data movement between each and support registration workflows.
• Collaborate with the Legal team to maintain compliance in registration forms, regularly reviewing and updating practices as regulations evolve.
• Collaborate with the Web Funnel teams to ensure registration form fields are consistent with the contact sales form and Salesforce data.
• Collaborate with security teams to adhere to established procedures for screening event registrants, and establish communication protocols to be utilized as needed.
• Define and implement a registration strategy for the event mobile app, ensuring a user-friendly interface and seamless integration with the overall registration process.
• Analyze user engagement and feedback from the mobile app to identify opportunities for improvement and incorporate insights into future app development and event strategies.

• Planning and execution:
• Collaborate with cross-functional teams to define clear roles and responsibilities, ensuring efficient coordination.
• Work with global teams to align registration strategies and ensure effective execution across diverse markets and regions.
• Oversee the entire registration project lifecycle for all events within the Corporate Events team, ensuring seamless execution from the planning phase to onsite management and post-event analysis.
• Ensure consistency across all registration materials, including forms, email communications, and event websites, in alignment with brand guidelines to create a cohesive attendee experience.
• Prepare and distribute weekly registration reports to executives and leadership, offering insights on progress toward goals, attendance trends, and recommendations for improvement.
• Facilitate weekly planning meetings with internal and external teams to ensure alignment and effective collaboration.
• Contribute to the quality control process for promotional landing pages and registration forms, ensuring they launch on time and meet Stripe’s quality standards.
• Conduct quality control and audits on registration data to identify discrepancies and maintain accurate records for reporting and analysis.
• Prepare onsite registration and check-in processes, contingency plans, and escalation procedures, ensuring their execution as planned during the event.
• Collaborate with the Event Lead and Brand team to develop a comprehensive strategy for attendee badging, ensuring that all attendee types are effectively considered and included in the plan.
• Take ownership of onsite attendee scanning plans and data upload initiatives, while closely collaborating with the Demand Generation team to develop an effective attendee follow-up plan.
• Serve as the primary point of contact for onsite registration escalations, collaborating with agency partners and security to ensure that pre-event attendee screening protocols are maintained throughout the onsite experience.
• Coordinate with cross-functional teams to align the mobile app experience with overall event branding, messaging, and promotional strategies, creating a cohesive and engaging attendee journey.
• Oversee the development and execution of the event mobile app, ensuring that it is functional, user-friendly, and compatible with all event-related activities.
• Facilitate mobile app testing and quality control processes to ensure a smooth launch and operation, addressing any technical issues before and during the event.
• Travel required to support onsite execution.

Preferred qualifications:

• Experience using Slack, Salesforce, Marketo, Google drive, Figma, and Asana.
• Experience working in international environments with an understanding of regional differences that may impact registration strategies.
• Familiarity with digital marketing principles and tools, including SEO, email marketing, and social media promotion, to boost event visibility and engagement.

Minimum requirements:

• 8+ years of experience in event registration management for both paid external and internal events.
• Proficiency with event registration software and technical tools, leveraging technology to streamline processes and enhance attendee experiences.
• Exceptional analytical skills, capable of interpreting data to provide actionable insights.
• Strong project management expertise with a proven track record of managing multiple concurrent projects.
• Excellent interpersonal skills for building relationships across departments and with external partners.
• Detail-oriented and organized, committed to maintaining quality and consistency.
• Demonstrated leadership abilities and adaptability to navigate changing environments while prioritizing effectively.
• Collaborative and creative mindset, thriving in dynamic, fast-paced work environments.
• Proficient in influencing, problem-solving, and consensus-building with experience in managing complex projects.
• Superior written and verbal communication skills.
• Skilled in developing scalable processes and automation.
• Proven ability to manage multiple competing priorities and handle unforeseen challenges with quick solutions in high-pressure situations.

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Responsibilities:

• 5+ years of pre-sales experience selling complex technical products or 6+ years of professional experience supporting technical products with customer-facing experience
• Excellent communication and presentation skills to gain audience confidence
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more of the following areas: cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure), Telecom, SIP, Contact Center, or Security
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Desired Qualifications:

• Familiarity with cloud platforms and cloud application architecture
• Previous experience in Telecom, SIP, Contact Center, or Security
• Experience with sales methodologies

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Approximately 10% travel for in-person connections

Location: This role will be remote but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Compensation: The estimated pay ranges for this role are:

• $109,760.00 - $137,200.00 (Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.)
• $115,840.00 - $144,800.00 (New York, New Jersey, Washington State, California outside of San Francisco Bay area)
• $121,920.00 - $152,400.00 (San Francisco Bay area, California)

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Responsibilities:

• Be a subject matter expert on email, cross-channel and partner integrations, resolving complex product issues that arise.
• Use financial and engineering context to contextualize total opportunity size and business impact/ROI of proposed product improvements.
• Develop and lead the multi-year product roadmap for your domain, driving development from concept through launch and ongoing maturity.
• Make synthesized recommendations on priorities by opportunity and timing.
• Partner with GTM stakeholders to ensure successful and measurable delivery of commitments.
• Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.
• Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment.
• Collaborate with adjacent product managers.

Qualifications:

• 10+ years experience in product management, with 5+ years in the email domain.
• Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions.
• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics.
• Strong understanding of Amazon Web Services Cloud services. Understanding of Microsoft Azure Cloud services is also strongly desired.
• Experience in APIs or platform products, including designing for reliability, scale, and developer usability.
• Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives.

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Much more

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120.00 – $213,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 – $226,500.00
• Based in the San Francisco Bay area, California: $201,280.00 – $251,600.00

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Join the team as Twilio's next Sr. Partner Marketing Manager. This position is needed to scale our partner ecosystem and drive regional pipeline growth through joint co-marketing strategies and through-partner execution.

Responsibilities:

• Develop data-driven multi-quarter co-marketing plans and joint GTM strategies with strategic partners to hit regional pipeline targets.
• Execute targeted account-mapping using platforms like Crossbeam to drive custom 1:1 ABM campaigns for elite partners and scalable digital toolkits for broader partner networks.
• Co-create compelling "better together" messaging, solution briefs, and branded assets with Product Marketing to showcase joint value propositions.
• Orchestrate high-velocity field campaigns, executive roundtables, workshops, and sponsorship presence at major industry flagship events to source new logos.
• Deliver turn-key, through-partner demand-generation programs and drive partner adoption of the Twilio Partner Portal for self-service execution.
• Equip partner sales and BDR teams with custom outreach playbooks, script templates, and email sequences to ensure rapid campaign follow-up.
• Enforce strict lead-routing governance rules and follow-up SLAs to minimize channel conflict and optimize lead-to-opportunity conversion.
• Manage partner marketing operational budgets, ensuring fiscal compliance and optimal ROI across co-marketing investments.
• Track and report on Partner-Sourced and Partner-Influenced pipeline performance within Salesforce (SFDC) for regular Quarterly Business Reviews (QBRs).

Qualifications:

• Full-time remote work schedule.
• 6–8+ years of experience in Partner Marketing, Channel Marketing, Field Marketing, or B2B Demand Generation within the enterprise cloud or SaaS ecosystem.
• Demonstrated track record of co-marketing success with major cloud vendors, GSIs, SIs, or ISVs.
• Hands-on proficiency with Salesforce (SFDC), Partner Relationship Management (PRM) platforms, and account-mapping platforms (e.g., Crossbeam).
• Strong analytical ability to manage operational budgets, enforce lead routing SLAs, and measure pipeline attribution/ROI.
• Exceptional cross-functional leadership, communication, and stakeholder management skills across sales, product marketing, and partner executive teams.

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Much more

Compensation:

• Estimated pay ranges for this role are $128,000 - $160,000.

This role may be eligible to participate in Twilio's equity plan and corporate bonus plan.

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Join the team as Twilio's next Sr. Partner Marketing Manager. This position is needed to scale our partner ecosystem and drive regional pipeline growth through joint co-marketing strategies and through-partner execution.

Responsibilities:

• Develop data-driven multi-quarter co-marketing plans and joint GTM strategies with strategic partners to hit regional pipeline targets.
• Execute targeted account-mapping using platforms like Crossbeam to drive custom 1:1 ABM campaigns for elite partners and scalable digital toolkits for broader partner networks.
• Co-create compelling "better together" messaging, solution briefs, and branded assets with Product Marketing to showcase joint value propositions.
• Orchestrate high-velocity field campaigns, executive roundtables, workshops, and sponsorship presence at major industry flagship events to source new logos.
• Deliver turn-key, through-partner demand-generation programs and drive partner adoption of the Twilio Partner Portal for self-service execution.
• Equip partner sales and BDR teams with custom outreach playbooks, script templates, and email sequences to ensure rapid campaign follow-up.
• Enforce strict lead-routing governance rules and follow-up SLAs to minimize channel conflict and optimize lead-to-opportunity conversion.
• Manage partner marketing operational budgets, ensuring fiscal compliance and optimal ROI across co-marketing investments.
• Track and report on Partner-Sourced and Partner-Influenced pipeline performance within Salesforce (SFDC) for regular Quarterly Business Reviews (QBRs).

Qualifications:

• Full-time remote work schedule.
• 6–8+ years of experience in Partner Marketing, Channel Marketing, Field Marketing, or B2B Demand Generation within the enterprise cloud or SaaS ecosystem.
• Demonstrated track record of co-marketing success with major cloud vendors, GSIs, SIs, or ISVs.
• Hands-on proficiency with Salesforce (SFDC), Partner Relationship Management (PRM) platforms, and account-mapping platforms (e.g., Crossbeam).
• Strong analytical ability to manage operational budgets, enforce lead routing SLAs, and measure pipeline attribution/ROI.
• Exceptional cross-functional leadership, communication, and stakeholder management skills across sales, product marketing, and partner executive teams.

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Much more

Compensation:

• Estimated pay ranges for this role are $128,000 - $160,000 based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.
• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan.

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As a Principal Presales Engineer, you will be fully autonomous, driving the technical side of all but the most complex opportunities independently. You will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.

Responsibilities:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
• Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
• Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Qualifications:

• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution
• Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests
• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment
• Previous software development experience in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), Building with REST APIs
• Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Much more

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00

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As a Principal Presales Engineer, you will join Twilio's New Business Communication team and play a critical role in enabling customers to build the future of communications. You will be responsible for delivering the technical win for customer accounts, leading the technical pre-sales relationship, proposing technical architectures, demonstrating the product, anticipating concerns, and offering creative solutions.

Responsibilities:

• Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively.
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
• Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation.
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications:

• Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Customer-focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.
• Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment.
• Previous software development experience in one or more of the following areas: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular), Building with REST APIs.
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences.

What We Offer:

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.
• Much more.

Compensation:

• The estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Minnesota or Vermont: $138,872.00- $173,590.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.

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Join the team as our next Strategic Account Executive for High Tech Accounts! Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Responsibilities

In this role, you'll:

• Manage and strategically expand relationships with our High Tech customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio.
• Drive the entire sales process from prospecting to deal closure, including launch.
• Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.
• Understand the customer's technical requirements and map them to the capabilities of Twilio's communications API platform so that together you can design a solution for their specific use case needs.
• Effectively communicate with all levels of the customer organization such as developers, managers, and executives.

Qualifications

Required:

• Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales and a track record of selling complex technical solutions.
• Familiarity with Twilio ecosystem of Tools: Salesforce, Outreach, LinkedIn SalesNav, ZoomInfo, Looker, Tableau, G-Suite, Gong.
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated success by exceeding quota on a consistent basis.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Ethical. Hands on. Passionate. Creative. Team-player. Eager to deliver excellence. Excellent verbal and written communication & presentation skills.

Desired:

• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaaS or PaaS selling experience.
• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS).
• Experience selling API based solutions.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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Responsibilities:

• Lead financial diligence for complex carrier agreements and wholesale transactions
• Build and review deal models and scenarios
• Partner with stakeholders to drive resolution of financial deal decisions
• Establish and maintain financial guardrails and approval standards
• Track key commitments and deal assumptions
• Identify recurring deal themes and risks
• Coach senior analysts on modeling and financial judgment

Qualifications:

• 8+ years in commercial finance, strategic finance, or a related analytical role
• Strong financial modeling skills and judgment
• Experience leading financial strategy for high-stakes vendor negotiations
• Ability to influence senior stakeholders and communicate financial trade-offs
• Experience establishing analytical standards and financial guardrails
• Strong working knowledge of Salesforce or similar workflow systems

Location: Remote - US (not eligible in CA, CT, NJ, NY, PA, WA)

Compensation: Estimated pay ranges vary by location

• Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.: $96,640 - $120,800
• New York, New Jersey, Washington State, California (outside of San Francisco Bay area): $102,240 - $127,800
• San Francisco Bay area, California: $113,600 - $142,000

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Join the team as our next Strategic Account Executive for High Tech Accounts! Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Responsibilities

In this role, you'll:

• Manage and strategically expand relationships with our High Tech customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio.
• Drive the entire sales process from prospecting to deal closure, including launch.
• Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.
• Understand the customer's technical requirements and map them to the capabilities of Twilio's communications API platform so that together you can design a solution for their specific use case needs.
• Effectively communicate with all levels of the customer organization such as developers, managers, and executives.

Qualifications

Required:

• Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales and a track record of selling complex technical solutions.
• Familiarity with Twilio ecosystem of Tools: Salesforce, Outreach, LinkedIn SalesNav, ZoomInfo, Looker, Tableau, G-Suite, Gong.
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated success by exceeding quota on a consistent basis.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Ethical. Hands on. Passionate. Creative. Team-player.
• Eager to deliver excellence.
• Excellent verbal and written communication & presentation skills.
• Bachelor's Degree or equivalent years of experience.

Desired:

• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaaS or PaaS selling experience.
• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS).
• Experience selling API based solutions.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

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Responsibilities:

• Lead financial diligence for complex carrier agreements and wholesale transactions.
• Build and review deal models and scenarios.
• Partner with stakeholders to drive resolution of financial deal decisions.
• Establish and maintain financial guardrails and approval standards.
• Track key commitments and deal assumptions.
• Identify recurring deal themes and risks.
• Coach senior analysts on modeling and financial judgment.

Qualifications:

• 8+ years in commercial finance, strategic finance, or a related analytical role.
• Strong financial modeling skills and judgment.
• Experience leading financial strategy for high-stakes vendor negotiations.
• Ability to influence senior stakeholders and communicate financial trade-offs.
• Experience establishing analytical standards and financial guardrails.
• Strong working knowledge of Salesforce or similar workflow systems.

Location: Remote - US (not eligible in CA, CT, NJ, NY, PA, WA)

Compensation: Estimated pay ranges vary by location.

Benefits: Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and more.

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$245K – $280K • Offers Equity

About OpenRouter

OpenRouter is the leading AI routing and infrastructure layer that developers and enterprises use to access, manage, and optimize their AI use across models and providers.

About the Role

We’re hiring the first Product Manager for OpenRouter Connect. Connect opens a new growth channel by letting partners offer multi-model inference to their customers inside their own products.

You’ll own that surface end to end, working with engineering, design, and our partnerships and go-to-market teams. You’ll spend time with partners, learning what they need to serve their customers and turning that into a roadmap.

What You’ll Do

• Own the Connect roadmap end to end. You’ll own prioritization and requirements definition across partner integration and onboarding, provisioning APIs, controls and guardrails partners need per customer and per end user, and usage visibility and billing.
• Set the strategy. Determine and prioritize the target partner segments and define the competitive positioning for each.
• Work directly with design partners. Join prospect interest and integration calls, unblock their engineers, and understand partner and end customer needs to determine the roadmap.
• Work with engineering and design to ship. Make scope and sequencing calls to ship fast, iteratively, and with a high bar of quality and developer experience.
• Push platform gaps back into the core. When Connect exposes a missing management endpoint, analytics dimension, or guardrail primitive, drive it into the core product so every OpenRouter customer benefits.
• Shape the commercial model with go-to-market. Partner with our Partnerships and Finance teams on the business model and terms that make Connect a win-win-win for partners, their end customers, and OpenRouter.

What We’re Looking For

• 5+ years of product management or founder experience building platform, API, or infrastructure products that other companies' engineers build on.
• You've shipped partner-delivered, multi-tenant products. Another company integrated, white-labeled, or resold what you built (B2B2B or B2B2Dev), and you've worked through the tenant, identity, and billing questions that come with it.
• A zero-to-one track record. You’ve taken a product from design partners to general availability and are comfortable with the ambiguity, hard tradeoffs, and tight feedback loops that come with it.
• High agency and a bias toward action. You talk to partners, write specs, ship, and iterate on a fast team with fluid boundaries.
• Strong technical judgment. You read API specs, call the SDKs yourself, review observability and product metrics, and are opinionated about customer-facing API surfaces, auth models, partner integrations, usage metering, and tenant isolation.

Nice to Have

• Time at a developer platform, LLM ops, or AI gateway company, or building the embedded or OEM offering of an infrastructure product.
• Familiarity with the controls partners’ enterprise customers need, such as access, budget, and DLP management.
• Experience-informed opinions on tenant isolation, delegated administration, end-user identity, and per-tenant policy.
• Background in usage-based billing and reporting.
• Existing user of OpenRouter or hands-on familiarity with the model and provider ecosystem.

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OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost. We power some of the most advanced AI teams in the world by giving them the flexibility to move fast, scale confidently, and stay future-proof as models evolve.

As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads.

About the Role

As our Product Marketing Manager, Enterprise you'll own that journey for our largest and most complex customers, from demo request to signed contract to expansion. You'll set the strategy for and execute enterprise product launches, build the sales narrative and customer proof that help our biggest deals close, and be a true thought partner to Product on packaging and positioning.

You'll work directly with Product, Engineering, Account Executives, Solutions Engineers, Customer Success, Demand Generation, and Field Marketing. This is a hands-on, builder's role on a small team.

Responsibilities

• Own enterprise messaging and positioning. Create the core narrative, sales assets, and content that clearly articulate OpenRouter's value to technical and business buyers.
• Run enterprise launches. Own the strategy and execution for enterprise product launches, from positioning and packaging input through sales readiness, content, and post-launch measurement.
• Lead competitive enablement. Build and maintain battlecards and positioning frameworks, run win/loss analysis, and deliver sales training that improves performance in strategic deals.
• Run seller enablement. Work with enablement lead to define what AEs and SEs need to win, keep it current, and measure whether it's working.
• Support key opportunities directly. Partner with sellers on strategic deals by shaping deal narratives, building custom proof, and joining customer conversations when it helps us win.
• Build customer programs. Stand up and scale advocacy, case studies, references, and a customer advisory board or design partner program that feeds both our proof and our roadmap.
• Fuel enterprise campaigns. Partner with Demand Gen and Field Marketing so campaigns reflect real buyer needs, competitive context, and customer proof.
• Close the loop. Respond to field needs, gather feedback, and continuously improve enablement based on results.

Requirements

• 8+ years in product marketing or enterprise marketing, with a track record of developing messaging and positioning that sellers actually use.
• Enterprise PMM experience at an infrastructure, AI, or developer platform company.
• Experience building a sales narrative from scratch and working closely with AEs and SEs on live deals.
• Proven experience leading enterprise launches and producing enablement and collateral.
• Demonstrated, hands-on use of AI tools and agents to run a high-velocity product marketing and communications program. We'll ask you to show us how you work.
• Excellent written and verbal communication skills, and the confidence to engage senior technical and business stakeholders.
• Comfort with ambiguity and a bias toward shipping. You'd rather put out a strong v1 this week than a perfect deck next quarter.

Nice to Haves

• Experience marketing developer tools, AI-native products, or infrastructure platforms in highly competitive markets.
• Experience launching or running a customer advisory board or design partner program.
• A technical background, or enough fluency to demo the product and hold your own with engineers.
• Experience with a dual self-serve and enterprise motion

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$245K – $295K • Offers Equity

About OpenRouter

OpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.

About the Role

The Provider Ecosystem team owns the supply side of OpenRouter: every model, endpoint, and provider the router can send a request to. This is a hands-on leadership role reporting to the VPE. You’ll grow the team, stay deep in the code, and be OpenRouter’s technical face to the labs and providers we partner with.

What You'll Do

• Lead the team: hire and grow strong engineers, set the roadmap, stay hands-on in code reviews and incidents, and advocate for the team with leadership.
• Core Provider: own provider adapters, the endpoint lifecycle, and routing. Be the technical counterpart for top providers, run day-zero and stealth launches, and work with GTM, BD, and legal to get providers from signed NDA to live in weeks, not months.
• Multi-Modal: lead the expansion beyond text into image, video, audio, and embeddings, plus realtime and batch inference.
• Benchmarks: own evals and inference quality, and turn that data into routing decisions and direct feedback that makes providers better.

What We're Looking For

• 4+ years of engineering management experience, including at least one environment where you built or scaled a team during a period of rapid growth.
• Strong technical foundation in distributed systems, API design, and LLM inference.
• Hands-on and comfortable staying that way. You write code, use AI-assisted development tools, and lead by example in a team where everyone ships.
• Comfortable being externally facing. You can sit across from a model lab’s engineering team, negotiate an integration, and represent OpenRouter’s technical requirements without a PM in the room.
• Data-driven about quality. You want benchmarks, evals, and production telemetry deciding which provider gets traffic, not vibes.
• Proven ability to recruit and retain strong engineers.
• High agency and clear communication. You don’t wait for direction, you identify what matters, make a plan, and drive it forward.

Nice to Haves

• Experience at an inference provider, model lab, or GPU cloud, or building products on top of many LLM APIs at once.
• Experience with our stack: TypeScript, Cloudflare Workers, Postgres, ClickHouse, GCP, or Vercel.
• Background in evals, benchmarking, or routing and load-balancing systems.
• Experience shipping multimodal APIs (image, video, speech, embeddings) or realtime and batch inference.
• Experience running vendor security and compliance reviews (NDA, DPA, SOC 2) as part of a partner onboarding process.

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$175K – $205K • Offers Equity

About OpenRouter

OpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.

About the Role

You own our compliance program day to day. Drata and Safebase are yours. SOC 2, HIPAA, PCI DSS, GDPR, CCPA, BIPA, and the EU AI Act are yours. You'll report to the Head of IT & Security, and you'll run the program with very little daily management.

What You'll Do

• Own Drata end to end , administration, integrations, monitoring test health, and manual evidence collection automation.
• Curate the SafeBase knowledge base so sales can self-serve most customer security questionnaires.
• Drive personnel compliance: policy acknowledgments, device compliance, and recurring security and compliance training.
• Lead recurring ceremonies: user access reviews, penetration tests, BCDR and incident response tabletops, annual policy review and updates, risk assessments.
• Work directly with Engineering on product-related compliance questions.
• Maintain audit readiness across SOC 2, HIPAA, PCI DSS, GDPR, CCPA, BIPA, and the EU AI Act.
• Translate emerging AI regulation into controls.
• Partner with HR, Legal, Customer Support, and Finance so compliance fits into work that's already happening.

What We're Looking For

• Several years in GRC or compliance, hands-on.
• At least one SOC 2 audit cycle owned end to end.
• Admin-level fluency in a compliance automation platform (Drata strongly preferred).
• Technical enough to hold a real conversation with engineers about architecture and data flows.
• Proven cross-functional influence.
• Comfortable when requirements shift and precedent doesn't exist.

Nice to Have

• PCI DSS in a startup environment
• HIPAA as a Business Associate
• EU AI Act or other emerging AI regulation
• CISA, CISSP, or CIPP
• First compliance hire experience
• Scripting for evidence collection

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Medium is one of the world's most influential writing platforms, connecting millions of readers with ideas that matter. We're a small, dedicated team that cares deeply and takes real ownership of the problems we tackle, moving fast while building something that lasts. Our actions and decision-making are guided by four principles: Humans First, Deepen Understanding, Orient for Impact, and Ladder Together. Design is a vital discipline at Medium. We have a long, visible history of raising the design bar for reading and writing on the internet. We continue to believe that by radically redefining the experience of reading and writing online, we foster humans-first spaces that showcase individual voices and stories. Today, Medium is a profitable and independently-funded company. This has enabled us to embark on a new era that requires us to think big and explore uncharted territory. If you want to join and shape the future of reading and writing with urgency, care, and play, come help us build what’s next!

The Role

At Medium, designers and engineers work across the full range of the product development process. We’re looking for someone who lives and breathes reading and writing, not just someone who’s designed a lot of software. As a Staff Product Designer on the team, you’ll report to the Director of Product Design and work on multiple projects from ideation to launch. As part of a product team, you’ll orient your work towards high-impact opportunities. You’ll execute on product strategy by pitching what gets built, shaping its scope, and planning how it gets done. You will own and create high-quality design work that transforms those priorities into simple, intuitive solutions that you ship alongside your team. As a member of the design function, you’ll collaborate with engineering to uphold a quality bar with your design instincts, visual design sensibility, attention to detail, and taste. With your design teammates, you are someone who welcomes feedback, isn’t precious about your work, and elevates everyone’s impact through collaboration. As a Median, you’ll be someone who embodies our operating principles and demonstrates empathy and resilience. You’ll demonstrate empathy for our users, to build a platform and products they’ll love. As a teammate, you’ll demonstrate empathy for your coworkers, to contribute to a workplace we love, and the resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and work.

What You’ll Do

• Collaborate closely with other engineers, designers, and leadership to translate product strategy and complex challenges into well-defined product initiatives.
• Own and execute high-quality designs, interactions, and prototypes that distill a product vision into tangible experiences for our users.
• Leverage AI design tools and workflows effectively to create artifacts that explore and validate new ideas, features, and interactions.
• Contribute to our design system to ensure a cohesive and scalable visual language across the product.
• Conduct user research to uncover pain points and opportunities, using insights to inform design decisions.
• Represent the design team by upholding a high design bar, working with your teammates to make thoughtful, intentional decisions at every step.

What You Have

• 7+ years of experience designing products in a fast-paced environment working closely with engineering, design, and product teammates to develop the strategy and rationale for features.
• An outstanding portfolio with presentable case studies of your best work, showcasing a foundation in typography, interaction and visual design, and idea generation for work you’ve shipped.
• The ability to tackle complex challenges and transform them into simple, intuitive experiences.
• The ability to change altitude from design details to big picture thinking, while maintaining a high pace of execution and quality bar.
• An understanding of design systems, including an understanding of how and why the field has evolved and a point of view on what comes next.
• A learning and growth mindset.

We’re a small team. Our shape and process will evolve and change many times over the next few years. We strive to continuously improve, iterate, and integrate what we learn,from our work and each other.

• Excellent written, verbal, and storytelling skills.

We are a reading and writing company, after all!

Interview Process

We go through the same interview steps for all Product Design candidates to instill equity in our hiring process. Our process is designed to learn as much about each candidate, as well as to give candidates a way to learn about what it's like to work at Medium. Topics will range from previous work experiences, problem-solving, and collaboration approaches, to technical skills.

• First-round phone call with a Medium recruiter.
• 30-minute phone call with the hiring manager.
• 60-minute portfolio presentation with a cross-functional panel of people you’d work with.

We ask that you present 2 case studies of your best work that convey why you want to join Medium, plus 1 adjacent mini case to share other design skills or work you think make you the right fit.

• 45-minute realtime design collaboration exercise with a member of the product design team.
• 1:1 interviews with peers and leaders at Medium:
• 30 minutes with an engineer on the hiring team.
• 30 minutes with the VP of Product and Design.
• Wrap-up call with recruiting.

Benefits

In addition to the new experiences you'll pick up, here's what else you'll enjoy by working at Medium:

• Working with a fully distributed team: We’re fully remote and have teammates across the U.S. & France
• Healthcare benefits covered at 100% for employees and 80% for dependents
• Generous parental leave policy
• Twice a year company off-sites
• Mental health support through Spring Health (or find a provider through Rula or Kaiser Mental Health Network)
• Financial wellness support through Northstar
• Stipends for co-working, professional development, wifi, and a one-time home office bonus
• Unlimited PTO and standard company holidays
• A discounted Medium membership

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You'll work directly with engineering, infrastructure, and platform teams at our largest prospects and customers, helping them understand how to architect, integrate, and scale their LLM usage on OpenRouter.

Responsibilities:

• Own the technical side of the sales cycle, partnering with Business Development Managers and Product Managers on strategic and enterprise opportunities
• Run and support proofs of concept, scoping POCs with customers, helping them stand up integrations, troubleshooting issues in real-time, and driving POCs to a clear technical win
• Translate business needs into technical solutions, understanding a customer's infrastructure, model usage, and constraints, and mapping them to the right OpenRouter architecture, routing strategy, and deployment approach
• Be the credible technical voice in the room, building trust with engineers, architects, and technical decision-makers
• Support deal strategy, helping Business Development Managers and Product Managers navigate technical objections, security reviews, and procurement requirements
• Build reusable technical assets, creating demos, reference architectures, POC frameworks, and technical enablement content
• Partner cross-functionally with Product, Engineering, and Customer Engineering to bring customer and market signal back into the roadmap
• Stay technically sharp, keeping pace with the fast-evolving LLM landscape

Requirements:

• 7+ years in a technical, customer-facing role in B2B SaaS
• Deep experience with developer-centric infrastructure: cloud, Kubernetes, virtualization, networking, storage, or open-source infrastructure platforms
• Comfort going deep with technical stakeholders and business stakeholders
• A track record of driving technical wins in the sales cycle
• Strong hands-on technical curiosity
• Excellent communication skills
• Experience operating in a fast-growing, evolving environment

Nice to Haves:

• Hands-on experience with Kubernetes, hardened/secure images, or private cloud infrastructure
• Personal projects involving AI agents, self-hosted models, or infrastructure tinkering
• Experience selling or supporting sales into healthcare, financial services, or other regulated industries
• Experience building technical enablement or POC programs from scratch

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$215K – $285K • Offers Equity

About OpenRouter

OpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.

About the Role

We're hiring a Software Engineer on our Trust & Safety team to own the detection, enforcement, and review systems that keep abuse, fraud, malicious users and illegal content off the platform.

You will be responsible for proactive abuse-prevention architecture for a new layer of the AI stack while the abuse patterns are still being invented.

What You'll Do

• Build and operate technical systems across signup, payments, and usage to detect abuse and fraud early.
• Own the technical enforcement pipeline end to end, from detection proposing a candidate to a human reviewing it to restrictions landing across our systems.
• Build the internal tools that support investigation and enforcement decision-making.
• Ship technical solutions for content safety on the inference path: illegal content detection and reporting.
• Help make abuse uneconomical by building systems, tools, and heuristics for quick detection and scalable enforcement.
• Help investigate incidents directly in the data and build the analytics plane.
• Build defensible monitoring for risk, abuse spikes, and fraud, all while reducing false positives.
• Set the technical direction for how we prevent abuse as the platform grows and evolves.
• Work with data scientists on feature exploration and training of risk and abuse ML models.

What We're Looking For

• 4+ years building and operating production systems, ideally including work in trust & safety, fraud, payments risk, security, or anti-abuse.
• Proficient in React, TypeScript, Next.js, and JS runtimes.
• Ability to write SQL against large event datasets and reason about base rates, precision and recall, and the cost of a wrong decision.
• Sound judgment when working with incomplete evidence.
• High agency and a bias toward action.
• AI-forward in your workflow, using coding agents often.
• Comfortable in a small, fast-moving environment.
• Discretion and resilience.
• Strong written and verbal communication.
• Motivated by adversarial problems.

Nice to Haves

• Experience with payments fraud tooling.
• Experience with LLM-specific abuse.
• Experience operating large scale analytical datastores.
• Familiarity with the reporting and compliance obligations that come with hosted AI.

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In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies.

You will drive pre-revenue growth by validating sales motions, ICPs, and use cases.

This role is for highly flexible AEs, with deep integration with Global Sales, Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams.

Responsibilities:

• Acquire customers for new product offerings across the full Twilio portfolio
• Own highly analytical and consultative sales cycles with internal and external stakeholders to help customers unlock value from net new product offerings
• Multi-thread Enterprise accounts and build trusted relationships at all levels, acting as a strategic partner to the C-Suite to drive sustained double-digit growth
• Work with customers across verticals and regions to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals
• Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform
• Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business
• Execute multiple projects and deals while maintaining high performance across shifting priorities
• Partner cross-functionally with Specialist Sales, services, product, and GTM Strategy & Operations to develop long-range territory strategies and sales plans
• Act as the voice of the customer to Twilio’s product teams
• Establish yourself as a subject matter expert across multiple product categories with a focus on leveraging deep technical expertise to lead complex, multi-product digital initiatives
• Articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce

Qualifications:

• Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers
• Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships
• Experience outbound prospecting and executing a "total account relationship" strategy to drive profitable revenue growth
• Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions
• Comfortable working with both line of business and highly technical leaders, while influencing their understanding of how integrated data and AI drive business value
• Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement
• Entrepreneurial mindset with appetite to define process and build programs
• Excellent verbal and written communication skills (English)

Desired:

• Demonstrated track record of managing business forecasts and financial models
• Record of delivering market-driven results, especially to scale and enterprise customers
• Bachelor’s Degree or equivalent years of experience

Location: Remote - US

Travel: Approximately 30-40% travel is anticipated.

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

XML job scraping automation by YubHub

In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies.

You will drive pre-revenue growth by validating sales motions, ICPs, and use cases.

This role is for highly flexible AEs, with deep integration with Global Sales, Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams.

Responsibilities:

• Acquire customers for new product offerings across the full Twilio portfolio
• Own highly analytical and consultative sales cycles with internal and external stakeholders to help customers unlock value from net new product offerings
• Multi-thread Enterprise accounts and build trusted relationships at all levels, acting as a strategic partner to the C-Suite to drive sustained double-digit growth
• Work with customers across verticals and regions to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals
• Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform
• Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business
• Execute multiple projects and deals while maintaining high performance across shifting priorities
• Partner cross-functionally with Specialist Sales, services, product, and GTM Strategy & Operations to develop long-range territory strategies and sales plans
• Act as the voice of the customer to Twilio’s product teams
• Establish yourself as a subject matter expert across multiple product categories with a focus on leveraging deep technical expertise to lead complex, multi-product digital initiatives
• Articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce

Qualifications:

• Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers
• Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships
• Experience outbound prospecting and executing a "total account relationship" strategy to drive profitable revenue growth
• Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions
• Comfortable working with both line of business and highly technical leaders, while influencing their understanding of how integrated data and AI drive business value
• Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement
• Entrepreneurial mindset with appetite to define process and build programs
• Excellent verbal and written communication skills (English)

Desired:

• Demonstrated track record of managing business forecasts and financial models
• Record of delivering market-driven results, especially to scale and enterprise customers
• Bachelor’s Degree or equivalent years of experience

Location: Remote - US

Travel: Approximately 30-40% travel is anticipated.

Compensation:

• Estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Minnesota or Vermont: $132,192- $165,240
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,000- $174,420
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880 - $183,600
• This role may be eligible to participate in Twilio’s equity plan.
• All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

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Join the team as Twilio's next Executive Communications Director, Chief Product & Technology Officer. In this highly visible and strategic role, you will craft and drive impactful messaging that elevates the CPTO's voice across internal and external audiences, reinforcing Twilio's vision, product strategy, and leadership in the industry.

Responsibilities:

• Iterate and execute an annual executive communications strategy and plan that positions the Chief Product & Technology Officer as the transformative leader behind Twilio's innovation story.
• Take the pen on all content coming from Twilio's CPTO including keynotes, internal presentations, blogs, press and social media.
• Partner with PMM and CorpComms on impactful, forward-thinking communications that tell Twilio's innovation story from various R&D leaders.
• Propose opportunities and concepts for thought leadership to elevate Twilio's R&D leadership's visibility in the market.
• Develop content to represent R&D at quarterly Company All Hands meetings and other key internal companywide meetings.
• Drive communications for ongoing change management initiatives within the R&D function.
• Develop content for R&D function-level communications and events that supports Twilio's unique Builder culture.
• Build and maintain relationships with key partners to inform CPTO communications strategy including Twilio's Management Team, R&D Leadership, Corporate Communications, Product Marketing, and more.

Qualifications:

• 10+ years experience in communications, including a minimum 3 years in a dedicated executive communications role.
• 5+ years in the tech industry.
• Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs.
• Strong executive presence and ability to advise on communications strategy to all levels of the organization.
• Strong cross-functional collaboration skills with the ability to partner effectively across R&D, GTM, Marketing, HR, PR, and Internal Comms teams.
• Excellent project management skills.
• Strong business acumen with exemplary editing and writing skills.
• Experience in external-facing thought leadership (blogs, event keynotes, social media).
• Proficiency in creating slide decks for large audience presentations.
• Strong ability to synthesize complex topics (AI, data, product strategy) into compelling, digestible content for diverse audiences.
• Exceptional writing and storytelling skills with the ability to craft clear, engaging, and strategic messaging for executive leaders.

Location: This role will be remote and based in the West Coast, USA. Approximately 25% travel is anticipated.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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Join the team as Twilio's next Digital Sales Representative - Activate. Twilio's Self-Service Business serves more than 300,000 active customers and generates nearly $1B annually. This position is needed to grow and retain high-value self-service accounts by engaging customers at the right moment, guiding product adoption, preventing churn, and helping customers reach scale across Twilio Communications, SendGrid, or Segment products.

Responsibilities:

• Engage high-value self-service customers through programmatically assigned inbound and outbound leads.
• Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale.
• Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes.
• Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value.
• Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies.

Qualifications:

• At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry.
• Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions.
• Strong communication skills with the ability to engage technical and business stakeholders.
• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities.
• Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments.
• Curiosity about cloud communications, customer engagement, email, data, or SaaS products.

Desired:

• Experience selling SaaS, cloud communications, email, customer data, or developer-focused products.
• Familiarity with product-led growth, self-service customer motions, or usage-based sales models.
• Ability to interpret customer usage trends and translate insights into relevant sales conversations.
• Experience working with Salesforce, Outreach, Gong, or similar sales engagement and CRM tools.
• Interest in helping customers adopt and scale solutions across Twilio Communications, SendGrid, or Segment products.

Location: This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $30.09/hr - $37.61/hr.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $31.77/hr - $39.71/hr.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $33.44/hr - $41.80/hr.
• This role may be eligible to participate in Twilio's equity plan.
• All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

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Responsibilities:

• Iterate and execute an annual executive communications strategy and plan that positions the Chief Product & Technology Officer as the transformative leader behind Twilio's innovation story.
• Take the pen on all content coming from Twilio's CPTO including keynotes, internal presentations, blogs, press and social media.
• Partner with PMM and CorpComms on impactful, forward-thinking communications that tell Twilio's innovation story from various R&D leaders.
• Propose opportunities and concepts for thought leadership to elevate Twilio's R&D leadership's visibility in the market.
• Develop content to represent R&D at quarterly Company All Hands meetings and other key internal companywide meetings.
• Drive communications for ongoing change management initiatives within the R&D function.
• Develop content for R&D function-level communications and events that supports Twilio's unique Builder culture.
• Build and maintain relationships with key partners to inform CPTO communications strategy including Twilio's Management Team, R&D Leadership, Corporate Communications, Product Marketing, and more.

Qualifications:

• 10+ years experience in communications, including a minimum 3 years in a dedicated executive communications role.
• 5+ years in the tech industry.
• Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs.
• Strong executive presence and ability to advise on communications strategy to all levels of the organization.
• Strong cross-functional collaboration skills with the ability to partner effectively across R&D, GTM, Marketing, HR, PR, and Internal Comms teams.
• Excellent project management skills.
• Strong business acumen with exemplary editing and writing skills.
• Experience in external-facing thought leadership (blogs, event keynotes, social media).
• Proficiency in creating slide decks for large audience presentations.
• Strong ability to synthesize complex topics into compelling, digestible content for diverse audiences.
• Exceptional writing and storytelling skills with the ability to craft clear, engaging, and strategic messaging for executive leaders.

Location: Remote - US Travel: Approximately 25% travel anticipated

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

Compensation:

• Estimated pay ranges for this role are as follows:
• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120 - $213,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.
• Based in the San Francisco Bay area, California: $201,280 - $251,600.

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As an Emerging Fraud Researcher, you will work on detecting emerging fraud trends and behaviors on Twilio Network, across all channels - voice, messaging, and email. You will research new fraud behaviors by analyzing industry trends and analyzing billions of events using AI tools.

Responsibilities:

• Perform independent research using AI tools to identify novel emerging fraud trends
• Work with data scientists to create ML models to detect fraud behaviors at scale
• Continuously stress test our network for vulnerabilities
• Analyze large-scale messaging and voice traffic to identify novel patterns of fraudulent activity, including AIT and ATO
• Develop and execute proactive fraud mitigation strategies to protect customers and the network
• Collaborate with data science and engineering teams to refine detection models and reduce false positives
• Conduct in-depth investigations into high-impact fraud incidents, providing root cause analysis and actionable recommendations
• Monitor industry trends in fraud and bot detection to maintain a competitive defense posture

Qualifications:

• 5+ years of experience in fraud investigations, trust & safety, or security analysis within a high-growth tech environment or large-scale distributed systems
• Advanced expertise in complex data analysis, SQL, and data visualization tools to query large-scale datasets and uncover novel fraud behaviors or systemic abuses
• Proven track record of designing and executing proactive fraud mitigation strategies to protect platform integrity and minimize risk exposure
• Strong cross-functional incident response leadership with the ability to translate complex security risks into clear, actionable business strategies for technical and executive stakeholders

Location: Remote - US (not eligible to be hired in CA, CT, NJ, NY, PA, WA)

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120 - $213,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500
• Based in the San Francisco Bay area, California: $201,280 - $251,600

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Join the team as Twilio's next Digital Sales Representative - Activate. Twilio's Self-Service Business serves more than 300,000 active customers and generates nearly $1B annually. This position is needed to grow and retain high-value self-service accounts by engaging customers at the right moment, guiding product adoption, preventing churn, and helping customers reach scale across Twilio Communications, SendGrid, or Segment products.

Responsibilities:

• Engage high-value self-service customers through programmatically assigned inbound and outbound leads.
• Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale.
• Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes.
• Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value.
• Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies.

Qualifications:

• At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry.
• Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions.
• Strong communication skills with the ability to engage technical and business stakeholders.
• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities.
• Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments.
• Curiosity about cloud communications, customer engagement, email, data, or SaaS products.

Desired:

• Experience selling SaaS, cloud communications, email, customer data, or developer-focused products.
• Familiarity with product-led growth, self-service customer motions, or usage-based sales models.
• Ability to interpret customer usage trends and translate insights into relevant sales conversations.
• Experience working with Salesforce, Outreach, Gong, or similar sales engagement and CRM tools.
• Interest in helping customers adopt and scale solutions across Twilio Communications, SendGrid, or Segment products.

Location: This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $30.09/hr - $37.61/hr.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $31.77/hr - $39.71/hr.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $33.44/hr - $41.80/hr.
• This role may be eligible to participate in Twilio's equity plan.
• All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

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As a Senior People Technology Analyst - Talent Acquisition, you will gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle. You will partner closely with Talent Acquisition (TA), People Technology, and business stakeholders to drive efficient and user-friendly technology solutions that support global hiring using platforms such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and specialized candidate fraud and sourcing tools.

Responsibilities:

• Participate in requirements gathering sessions with TA and HR stakeholders to understand business processes and translate them into technical specifications.
• Lead follow-up requirements gathering clarification and demos to stakeholders to ensure recruit-to-hire business outcomes are being achieved.
• Analyze existing talent acquisition systems and workflows to identify areas for improvement, optimization, and fraud prevention.
• Work closely with vendors and internal teams to configure, design, and implement solutions across TA platforms including Workday, Eightfold, Greenhouse, LinkedIn, HireRight, and HackerRank.
• Develop detailed functional design documents and use cases tailored to candidate sourcing, screening, and onboarding.
• Define test strategies, author comprehensive UAT (User Acceptance Testing) scripts, coordinate testing cycles with recruiters, and hands-on log/triage defects.
• Manage and execute testing activities including system, integration, and user acceptance testing (UAT) to ensure quality delivery across the hiring tech stack.
• Provide post-implementation support, troubleshooting, and continuous improvement recommendations for all TA applications.
• Serve as the liaison between TA business units and People Technology Product Managers or Owners, ensuring that technology solutions meet complex hiring needs.
• Maintain up-to-date knowledge of recruitment technologies, sourcing tools, and industry best practices to inform system enhancements.
• Create user guides, release notes, and documentation for new features, facilitating training and knowledge transfer sessions for TA users and administrators as needed.

Qualifications:

• Bachelor’s degree in Information Systems, Business Administration, Human Resources, or related field; Master’s preferred.
• 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications.
• Proven expertise and experience supporting core recruitment systems such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and candidate fraud platforms.
• Strong expertise in the software development lifecycle (SDLC), including standard business analysis methodologies, requirements gathering, data modeling, process mapping, UAT execution, and documentation.
• Experience working with internal and external audit teams and understanding of SOX controls to support recurring audit requests and walkthroughs.
• Experience with configuration, testing, and implementation of HR technology systems.
• Excellent communication skills, capable of interfacing effectively with both technical and non-technical TA stakeholders.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Deep knowledge of HR processes strictly related to recruitment, candidate lifecycle management, sourcing strategies, and pre-hire compliance.

Location: This role will be remote and based in the East Coast, USA.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.
• Based in the San Francisco Bay area, California: $137,520 - $171,900.

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Join the team as Twilio's next Emerging Fraud Researcher. This position is needed to detect emerging fraud trends and behaviors on Twilio Network, across all channels - voice, messaging and email. You will work on researching new fraud behaviors by analyzing industry trends and analyzing billions of events using AI tools.

Responsibilities:

• Perform independent research using AI tools to identify novel emerging fraud trends
• Work with data scientists to create ML models to detect fraud behaviors at scale
• Continuously stress test our network for vulnerabilities
• Analyze large-scale messaging and voice traffic to identify novel patterns of fraudulent activity, including AIT and ATO
• Develop and execute proactive fraud mitigation strategies to protect customers and the network
• Collaborate with data science and engineering teams to refine detection models and reduce false positives
• Conduct in-depth investigations into high-impact fraud incidents, providing root cause analysis and actionable recommendations
• Monitor industry trends in fraud and bot detection to maintain a competitive defense posture

Qualifications:

• 5+ years of experience in fraud investigations, trust & safety, or security analysis within a high-growth tech environment or large-scale distributed systems
• Advanced expertise in complex data analysis, SQL, and data visualization tools to query large-scale datasets and uncover novel fraud behaviors or systemic abuses
• Proven track record of designing and executing proactive fraud mitigation strategies to protect platform integrity and minimize risk exposure
• Strong cross-functional incident response leadership with the ability to translate complex security risks into clear, actionable business strategies for technical and executive stakeholders

Location: Remote - US (not eligible to be hired in CA, CT, NJ, NY, PA, WA)

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $171,120 - $213,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500
• Based in the San Francisco Bay area, California: $201,280 - $251,600

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As a Senior People Technology Analyst - Talent Acquisition, you will gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle. You will partner closely with Talent Acquisition (TA), People Technology, and business stakeholders to drive efficient and user-friendly technology solutions that support global hiring using platforms such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and specialized candidate fraud and sourcing tools.

Responsibilities:

• Participate in requirements gathering sessions with TA and HR stakeholders to understand business processes and translate them into technical specifications.
• Lead follow-up requirements gathering clarification and demos to stakeholders to ensure recruit-to-hire business outcomes are being achieved.
• Analyze existing talent acquisition systems and workflows to identify areas for improvement, optimization, and fraud prevention.
• Work closely with vendors and internal teams to configure, design, and implement solutions across TA platforms including Workday, Eightfold, Greenhouse, LinkedIn, HireRight, and HackerRank.
• Develop detailed functional design documents and use cases tailored to candidate sourcing, screening, and onboarding.
• Define test strategies, author comprehensive UAT (User Acceptance Testing) scripts, coordinate testing cycles with recruiters, and hands-on log/triage defects.
• Manage and execute testing activities including system, integration, and user acceptance testing (UAT) to ensure quality delivery across the hiring tech stack.
• Provide post-implementation support, troubleshooting, and continuous improvement recommendations for all TA applications.
• Serve as the liaison between TA business units and People Technology Product Managers or Owners, ensuring that technology solutions meet complex hiring needs.
• Maintain up-to-date knowledge of recruitment technologies, sourcing tools, and industry best practices to inform system enhancements.
• Create user guides, release notes, and documentation for new features, facilitating training and knowledge transfer sessions for TA users and administrators as needed.

Qualifications:

• Bachelor’s degree in Information Systems, Business Administration, Human Resources, or related field; Master’s preferred.
• 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications.
• Proven expertise and experience supporting core recruitment systems such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and candidate fraud platforms.
• Strong expertise in the software development lifecycle (SDLC), including standard business analysis methodologies, requirements gathering, data modeling, process mapping, UAT execution, and documentation.
• Experience working with internal and external audit teams and understanding of SOX controls to support recurring audit requests and walkthroughs.
• Experience with configuration, testing, and implementation of HR technology systems.
• Excellent communication skills, capable of interfacing effectively with both technical and non-technical TA stakeholders.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Deep knowledge of HR processes strictly related to recruitment, candidate lifecycle management, sourcing strategies, and pre-hire compliance.

Location: This role will be remote and based in the East Coast, USA.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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The Strategy & Operations (S&O) team for Infra is responsible for enabling the continued rapid growth and operational excellence of one of Stripe's most strategic areas - the infrastructure group. This role sits at the intersection of product, engineering, strategy, finance, data, GTM and day-to-day execution, ensuring the infra organization is well-informed, running efficiently and poised to deliver on the future product needs.

As a key member of this team, you will tackle a diverse array of challenges that underpin Stripe’s technical foundations which will span system scalability, platform reliability, and efficiency. You will provide the analytical rigor and operational pragmatism necessary to scale Stripe’s infrastructure in a way that is both technically resilient and fiscally sustainable. Operating with a high degree of autonomy, you will lead critical strategic projects, translate complex system performance and capacity trends into actionable infrastructure requirements, and drive the high-stakes architectural and resource decisions necessary for Stripe’s long-term growth.

The Infrastructure Strategy & Operations team is a vital partner to Stripe’s engineering leadership and the Office of the CPTO, focused on three core pillars:

• Setting and Driving the Engineering Agenda: We design the organizational structures and operating models that enable our infrastructure to scale ahead of the business. We lead critical technical governance forums and synthesize system-level health metrics such as utilization, latency, and fleet reliability into strategic insights for senior leadership.

• Strategic Capacity & Infrastructure Planning: We deliver objective, data-driven strategies for our platform roadmap. By modeling future infrastructure needs against business growth forecasts, we ensure our global hardware and software investments are proactive rather than reactive, bridging the gap between deep engineering requirements and financial reality.

• Program/Process Incubation: We add structure and clarity to ambiguous problems, leading and influencing large cross-functional teams to stand up and define new programs and processes that simplify how we run the business. We lead cross-functional initiatives to stand up new programs focused on infrastructure efficiency and resource optimization without compromising developer velocity.

Responsibilities

• Partner with Infrastructure leadership to define the long-term strategic vision and build the annual operating plans, ensuring alignment with Stripe's overall company strategy.

• Maintain a pulse on the financial health/cost of Infrastructure including relevant trends, and proactively surface areas of concern or opportunity.

• Build and own models for in-depth analyses & benchmark key metrics to help inform our overall strategy and make the right growth decisions for Infrastructure.

• Obsess over our top infrastructure efficiency metrics, helping to surface, track, and drive initiatives that will move the needle.

• Support cross-functional execution across priority projects, ensuring alignment between teams (e.g., product, engineering, marketing, sales, support).

• Design and implement operational systems and processes (e.g., reporting dashboards, planning forums, decision-making workflows) that help the infrastructure group scale efficiently.

Requirements

• 12+ years of experience in strategy & operations, data science, finance, product management, or similar roles at technology companies

• Experience working in highly cross functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment

• Critical and first principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions

• Passion for digging deep into data and problem solving

• Experience in data analytics with demonstrated ability in navigating large data sets and/or SQL

• Excellent written and verbal communication with the the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales

• Demonstrated ability to thrive in influence without authority environments

• Good balance of business and technical acumen

• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

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OTE $280K – $300K • Offers Equity

About OpenRouter

OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost. We power some of the most advanced AI teams in the world by giving them the flexibility to move fast, scale confidently, and stay future-proof as models evolve.

As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads.

About the Role

As a Strategic Account Executive, you will develop our partnerships with our largest and most complex enterprise customers by creating long-term alignment between OpenRouter and your accounts' business strategy, technology roadmap, and AI adoption journey. This is a high-impact role focused on multi-stakeholder deals, long sales cycles, and strategic AI infrastructure conversations with technical, financial, and executive decision-makers.

What You’ll Do

• Proactively build and manage a robust pipeline of high-impact outbound sales campaigns to identify and engage key decision-makers at target accounts, establishing the value proposition early in the sales cycle.
• Be accountable for the relationship and business developed between OpenRouter and a limited number of Strategic Accounts
• Build, document, and implement account strategies that are mutually beneficial to the customers you manage and OpenRouter
• Build, develop, and orchestrate multi-level executive relationships across CTO, CIO, CFO, and AI leadership
• Own the full sales cycle from lead to close to activation for large enterprise deals, including demos, proposals, and ROI analyses
• Contribute to shaping our enterprise go-to-market strategy and building repeatable processes and scaled engagement models
• Stay abreast of AI trends, competitive landscapes, and regulatory changes to inform sales strategies and provide feedback to the product team
• Attend industry conferences, client meetings, and networking events (up to 30% travel required)

What We’re Looking For

• 7-10+ years of sales experience managing large, strategic accounts, selling complex technical solutions, and closing seven-figure deals with consistent overachievement in quota
• Demonstrated ability to thrive in highly ambiguous, unstructured environments, with a proven capacity to create clarity, define processes, and navigate complex challenges independently.
• A proven track record of moving sales processes forward from inception to close by leading complex, multi-party sales in a highly consultative manner, understanding customer strategies and leading with value
• Great listening skills and the ability to quickly become a trusted resource for C-level decision-makers across technology and finance organizations
• An ability to understand complex technical and business problems and articulate how OpenRouter's platform can address them
• Experience selling technical or infrastructure products (AI/ML platforms, developer tools, cloud, data, or APIs)
• Proven ability to lead complex negotiations involving bespoke commercial agreements, with strong business acumen around pricing, contracts, and enterprise buying processes
• Superior verbal, written, and presentation skills
• A positive attitude and tireless work ethic when encountering blockers to success, whether external or internal
• Strong interest in technology and a deep understanding of the AI/LLM space
• Meticulous approach to CRM hygiene and experience utilizing thorough sales forecasting metrics on a weekly/quarterly basis and communicating them in a succinct manner

Nice to Haves

• Experience selling AI, ML, or developer-first products
• Familiarity with LLM ecosystems (OpenAI, Anthropic, Google, open-source models)
• Experience working with global or multi-region enterprise customers
• Prior startup or high-growth company experience

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Responsibilities:

• Own daily operational execution, Service Level Agreement (SLA) compliance, quality scores, and site performance across partner-managed queues.
• Drive partner sites to exceed core operational metrics, including productivity, Customer Satisfaction KPIs: CSAT/CES, Quality Assurance, and Average Handle Time (AHT).
• Lead daily vendor huddles, intraday performance tracking, and weekly operational performance reviews (WBR).
• Institute monthly Root Cause & Action Plan (RCAP) processes to eliminate operational bottlenecks and customer friction points.
• Conduct bi-weekly cross-site calibration sessions with internal Quality and Training teams.

Vendor Relationship & Operational Governance:

• Serve as the primary operational point of contact for vendor leadership, establishing clear accountability routines.
• Operationalize Twilio’s core values ("Wear the Customer’s Shoes") across partner sites through daily routines, coaching, and onboarding excellence.
• Audit site culture, agent sentiment, and leadership-to-agent ratios to keep site attrition below target thresholds.
• Partner closely with the WFM Manager to ensure headcount alignment, ramp execution, and interval coverage match operational needs.

Talent Pool & Pipeline Optimization:

• Evaluate and recommend optimal geographical talent pools and partner site profiles for operational scaling or re-allocation.
• Collaborate with vendor recruitment teams to refine candidate profiles, ensuring alignment with API-driven support and complex technical workloads.
• Partner with vendor sites to ensure comprehensive and consistent new-hire and multi-skill onboarding, including training readiness, execution and successful completion.

Qualifications:

• 5+ years in Vendor Site/Contact Center Operations: Direct experience managing vendor relationships and multi-channel support operations (min. 100+ FTE footprint).
• Operational Governance Focus: Strong background in delivering results, site audit routines, performance scorecards, calibration routines, continuous improvement frameworks and structured governance routines (QBRs/MBRs/scorecards).
• WFM & Cross-Functional Alignment: Fluency in workforce management concepts (occupancy, shrinkage, schedule adherence) to effectively collaborate with the internal WFM team.
• Domain & System Experience: Background in developer-first or SaaS platforms, API-driven support workloads, and experience with systems like Zendesk, Twilio Flex, Looker, or Tableau.
• Cross-Functional Process and Workflow Design: Demonstrated ability to build operational excellence, SOPs, drive and influence standardization without direct authority, and communicate complex operational data to executive leadership.

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Responsibilities:

• Own daily operational execution, Service Level Agreement (SLA) compliance, quality scores, and site performance across partner-managed queues.
• Drive partner sites to exceed core operational metrics, including productivity, Customer Satisfaction KPIs: CSAT/CES, Quality Assurance, and Average Handle Time (AHT).
• Lead daily vendor huddles, intraday performance tracking, and weekly operational performance reviews (WBR).
• Institute monthly Root Cause & Action Plan (RCAP) processes to eliminate operational bottlenecks and customer friction points.
• Conduct bi-weekly cross-site calibration sessions with internal Quality and Training teams.

Vendor Relationship & Operational Governance:

• Serve as the primary operational point of contact for vendor leadership, establishing clear accountability routines.
• Operationalize Twilio’s core values ("Wear the Customer’s Shoes") across partner sites through daily routines, coaching, and onboarding excellence.
• Audit site culture, agent sentiment, and leadership-to-agent ratios to keep site attrition below target thresholds.
• Partner closely with the WFM Manager to ensure headcount alignment, ramp execution, and interval coverage match operational needs.

Talent Pool & Pipeline Optimization:

• Evaluate and recommend optimal geographical talent pools and partner site profiles for operational scaling or re-allocation.
• Collaborate with vendor recruitment teams to refine candidate profiles, ensuring alignment with API-driven support and complex technical workloads.
• Partner with vendor sites to ensure comprehensive and consistent new-hire and multi-skill onboarding, including training readiness, execution and successful completion.

Qualifications:

• 5+ years in Vendor Site/Contact Center Operations: Direct experience managing vendor relationships and multi-channel support operations (min. 100+ FTE footprint).
• Operational Governance Focus: Strong background in delivering results, site audit routines, performance scorecards, calibration routines, continuous improvement frameworks and structured governance routines (QBRs/MBRs/scorecards).
• WFM & Cross-Functional Alignment: Fluency in workforce management concepts (occupancy, shrinkage, schedule adherence) to effectively collaborate with the internal WFM team.
• Domain & System Experience: Background in developer-first or SaaS platforms, API-driven support workloads, and experience with systems like Zendesk, Twilio Flex, Looker, or Tableau.
• Cross-Functional Process and Workflow Design: Demonstrated ability to build operational excellence, SOPs, drive and influence standardization without direct authority, and communicate complex operational data to executive leadership.

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Join the team as Twilio's next Strategic Account Executive on our Regulated Verticals team! This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services.

Responsibilities In this role, you'll:

• Manage and expand some of our most important Regulated Verticals customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices.

Qualifications *Required:

• Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.
• Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define process and build programs.
• Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.
• Excellent verbal and written communication skills.
• Bachelor's Degree or equivalent years of experience.

*Desired:

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaas or PaaS selling experience.

What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.
• This role may be eligible to participate in Twilio's equity plan.

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Join the team as Twilio's next Strategic Account Executive on our Regulated Verticals team! This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services.

Responsibilities:

• Manage and expand some of our most important Regulated Verticals customer accounts.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices.

Qualifications:

• Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.
• Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define process and build programs.
• Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.
• Excellent verbal and written communication skills.
• Bachelor's Degree or equivalent years of experience.

Desired:

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaas or PaaS selling experience.

Location: This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

Travel: Approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.

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As a Principal Presales Product Specialist, you will architect and validate Twilio's most complex, highest-impact, multi-product opportunities by translating Twilio's portfolio into secure, scalable, and executive-ready architectures.

Responsibilities:

• Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems,often across multiple teams, regions, and lines of business.
• Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.
• Scope and validate architectures with emphasis on:
• Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.
• Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.
• Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms.
• Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends,shaping Twilio's point of view and technical narrative.

Qualifications:

• Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support).
• 7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture.
• 4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance), including:
• Strong executive communication skills: ability to influence C-level and senior technical audiences with crisp architecture narratives and tradeoffs.
• Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing) and drive outcomes through influence.
• Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap.

Desired:

• Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support.
• Track record building repeatable architectures/plays that scale across teams.
• Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness.
• Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures.
• Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions.

Location: This role will be remote and based in the US.

Travel: Approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
• Based in New York, New Jersey, Washington State, or the San Francisco bay area, California: $154,304.00 - $192,880.00.
• This role may be eligible to participate in Twilio’s equity plan.

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As a designated TAM, you will be supporting customers during Eastern hours (9am to 6pm ET) and working on cases created by customers, resolving complex technical problems with potentially very costly and far-reaching consequences.

Responsibilities:

• Use strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams.
• Work with customers' and partners' developers, architects, and support personnel to resolve complex problems.
• Collaborate with teammates and Twilio Product and Engineering teams via Slack and file JIRAs to report reproducible bugs.
• Understand customer trends, analyze patterns, drive betterments, and report observations to the management team.

Qualifications:

• 6 to 10+ years of relevant experience
• Good knowledge of RESTful technology, previous work with APIs, and ability to understand and troubleshoot issues with cloud solutions
• Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
• Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
• High competency in communicating complex technical issues to both technical and non-technical audiences
• Comfortable working with customers' developers to troubleshoot use of Twilio helper libraries
• Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency

Benefits:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Much more

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This position is needed to architect and validate Twilio's most complex, highest-impact, multi-product opportunities by translating Twilio's portfolio into secure, scalable, and executive-ready architectures. You will operate as the regional technical authority for your specialty, partnering tightly with Generalist Solutions Engineers (SEs) and Account Executives (AEs) while engaging Enterprise Strategists and Value Engineers to accelerate outcomes.

Responsibilities:

• Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems,often across multiple teams, regions, and lines of business.
• Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.
• Scope and validate architectures with emphasis on:
• Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.
• Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.
• Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms.
• Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends,shaping Twilio's point of view and technical narrative.

Qualifications:

• Required:
• Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support).
• 7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture.
• 4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance), including:
• Strong executive communication skills: ability to influence C-level and senior technical audiences with crisp architecture narratives and tradeoffs.
• Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing) and drive outcomes through influence.
• Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap.
• Desired:
• Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support.
• Track record building repeatable architectures/plays that scale across teams.
• Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness.
• Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures.
• Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions.

Location: This role will be remote and based in the US.

Travel: Approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
• Based in New York, New Jersey, Washington State, or the San Francisco bay area, California: $154,304.00 - $192,880.00.
• This role may be eligible to participate in Twilio's equity plan.

XML job scraping automation by YubHub

The successful candidate will support customers during Eastern hours (9am to 6pm ET) and work on cases created by customers, resolving complex technical problems with potentially costly and far-reaching consequences.

Responsibilities:

• Use strong technical and diplomatic skills to address customer issues and provide feedback to Twilio's Product and Engineering teams.
• Collaborate with customers' and partners' developers, architects, and support personnel to resolve complex problems.
• Work with teammates and Twilio Product and Engineering teams via Slack and file JIRAs to report reproducible bugs.
• Analyze customer trends, patterns, and drive improvements to report to the management team.

Qualifications:

• 6 to 10+ years of relevant experience.
• Good knowledge of RESTful technology, APIs, and cloud solutions.
• Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript.
• Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP and SSL/TLS.
• High competency in communicating complex technical issues to technical and non-technical audiences.
• Comfortable working with customers' developers to troubleshoot use of Twilio helper libraries.
• Advanced time management skills, ability to work under pressure, and proficiency in developing workflows.

Desired skills:

• Understanding of Telecoms and VOIP, including WebRTC and SIP.

What We Offer:

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.

The estimated pay ranges for this role are:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960.00 - $146,200.00

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Responsibilities:

• Participate in daily operations tasks, including on-call rotation, architecting and developing detective tooling and automation, and incident response activities
• Align the Detection and Response vision and strategy with the team, and develop and ship specific roadmaps, programs, and projects
• Work cross-collaboratively to understand and help solve challenges related to threat actors and activity
• Proactively identify areas for improvement in the business, including the Incident Response program
• Perform technology research, security research, and architecture reviews to understand the Twilio platform
• Build systems and services to simplify complex security problems
• Empower others by building positive relationships with internal customers
• Provide mentorship, support, and care for the team to enable long-term career development

Qualifications:

• 3+ years of security engineering experience in a production-cloud environment
• Proven experience with AI agents and agentic workflows
• Experience detecting and responding to next-generation AI threats
• Advanced knowledge of service-oriented architectures and security tools
• Experience with SIEM platforms, SOAR tools, and infrastructure as code
• Experience in a large cloud platform (AWS, GCP, etc.)

Location:

• Remote - US (not eligible for CA, CT, NJ, NY, PA, WA)

Compensation:

• Estimated pay ranges: $155,520 - $194,400 (Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.)
• $164,640 - $205,800 (New York, New Jersey, Washington State, California outside of San Francisco Bay area)
• $182,960 - $228,700 (San Francisco Bay area, California)

Benefits:

• Competitive pay
• Generous time off
• Parental and wellness leave
• Healthcare
• Retirement savings program

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Responsibilities:

• Participate in daily operations tasks, including on-call rotation, architecting and developing detective tooling and automation, and incident response activities
• Collaborate with the team to align the Detection and Response vision and strategy, and develop roadmaps, programs, and projects
• Work cross-collaboratively to understand and solve challenges related to threat actors and activity
• Proactively identify areas for improvement in the business, including the Incident Response program
• Perform technology research, security research, and architecture reviews to understand the Twilio platform
• Build systems and services to simplify complex security problems
• Empower others by building positive relationships with internal customers
• Provide mentorship, support, and care for the team to enable long-term career development

Qualifications:

• 3+ years of security engineering experience in a production-cloud environment
• Proven experience with AI agents and agentic workflows
• Experience detecting and responding to next-generation AI threats
• Advanced knowledge of service-oriented architectures and security tools
• Experience with SIEM platforms, SOAR tools, and infrastructure as code
• Experience in a large cloud platform (AWS, GCP, etc.)

Location: Remote - US (not eligible for CA, CT, NJ, NY, PA, WA)

Compensation: Estimated pay ranges vary by location

• Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.: $155,520 - $194,400
• New York, New Jersey, Washington State, California (outside of San Francisco Bay area): $164,640 - $205,800
• San Francisco Bay area, California: $182,960 - $228,700

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As a Principal Presales Engineer on Twilio's ISV team, you will enable customers to build the future of communications. You will be a critical part of the sales team focused on our ISV segment, delivering the Technical Win and best Product Fit to our customers.

Responsibilities:

• Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex, and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products, while effectively forming strong customer relationships with both technical and non-technical stakeholders.
• Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
• Mentor less experienced Solutions Engineers.

Qualifications:

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer-facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas: Telecom, SIP, Contact Center, or Security.
• Experience with sales methodologies.
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Desired:

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

Location: This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

Travel: Approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation: The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont: $138,872.00 - $173,590.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00- $192,880.00.
• This role may be eligible to participate in Twilio's equity plan.

XML job scraping automation by YubHub

As a Principal Presales Engineer on Twilio's ISV team, you will enable customers to build the future of communications. You will be a critical part of the sales team focused on the ISV segment, delivering the Technical Win and best Product Fit to customers.

Responsibilities:

• Partner with Account Executives to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions.
• Establish yourself as a trusted advisor to customers, taking the lead on understanding customer technical pains through discovery to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex, and engaging customer product demonstrations to showcase Twilio's Communications Products.
• Be a hands-on, high-energy, passionate, and creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
• Mentor less experienced Solutions Engineers.

Qualifications:

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer-facing experience.
• Excellent communicator and presenter able to gain audience confidence.
• Previous software development experience or working knowledge in one or more of the following areas: Telecom, SIP, Contact Center, or Security.
• Experience with sales methodologies.
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Desired:

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

Location: This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

Travel: Approximately 25% travel is anticipated.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

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